Onyx CRM Software


 

Founded in 2002, Aptean, Inc.’s Onyx CRM is a cloud-based solution created to serve enterprise-level organizations. It is integrated with the Experian Data Quality service, so clients can instantly validate the accuracy of customer addresses and emails. Any inaccuracies are corrected by the Experian tool.

Onyx CRM features an interactive dashboard that helps sort multiple datasets and allows them to be viewed in real time. Other key features include a Navigator tool, which identifies and manages customer information; and Onyx 360, which helps users manage clients. This solution also offers Onyx Mobile, which allows Onyx CRM to be accessed on mobile devices. Onyx also integrates with social networking websites.

Onyx provides role-based views, so users have instant access to information they need. It can be used for managing sales, customer service and support as well as social media integration.

 

Onyx CRM - Sidebar view
 
  • Onyx CRM - Sidebar view
    Sidebar view
  • Onyx CRM - Sales opportunities
    Sales opportunities
  • Onyx CRM - Customer information
    Customer information
  • Onyx CRM - Saving appointments
    Saving appointments
  • Onyx CRM - Merged emails
    Merged emails
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of Onyx CRM

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https://www.softwareadvice.com/crm/aptean-onyx-crm-review/

Ken from AXS LLC
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

An often overlooked CRM solution gem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think if you care about an application that is very well tested and stable, to build your CRM strategy around, you probably should throw Onyx CRM into your evaluation mix.

Pros

It has an amazingly solid and well thought out architecture. That solid design base provides darn near unlimited customization capabilities. There are a lot of great CRM solutions out there, all highly customizable also, but it weird how Onyx software is so often overlooked given its immense feature depth, and the quality of the design and build.

Cons

It doesn't have a large footprint in the industry, and as such, doesn't have the same large quantity of 3rd party developers building and selling modular solutions for it.