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ConnectWise CRM

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Ratings & Reviews

Overall Rating

4.64 / 5 (1,092)

4.07 / 5 (180)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 13, 2020

May 19, 2020

Pros/Cons

  • Pros

  • great configuration and super easy to customise

  • Excellent features and easy to use. Mobile phone app is very good.

  • Cons

  • At the time the AD integration wasn't live and we had to duplicate our data entry efforts. That's now been resolved.

  • The only con is how the software is difficult right out of the box. It's extremely powerful so it does take a little bit of time to get used to it.

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots