--- title: "AutoManager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AutoManager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AutoManager is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/automotive-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [AutoManager](https://www.softwareadvice.com/crm/automotive-crm-profile/) / AutoManager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/automotive-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/automotive-crm-profile/alternatives/) # AutoManager User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 239 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 227 reviews (95%) - 4 stars: 5 reviews (2%) - 3 stars: 1 reviews (0%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - sensitive content hidden] was amazing and did a wonderful job on taking my concerns and helping with a custom document that took care of my dealership and our customer. - The customer service response and the overall quality of service most importantly [sensitive content hidden] has been taking care of my account for 11 years and I love calling in and getting a friendly voice on the other end - Automanager is a very great company and has excellent products like desk manager and web manager .... ### Most mentioned cons - We were "held hostage" until we paid their support fee. - The only issue I have is not being able to receive refunds within the system easily. - I do nopt have any issue with the deskmanager program ## AutoManager customer reviews Showing reviews 1-25 of 239 (page 1). ### QuickBooks - Overall rating: 5/5 - Reviewer: Ashley A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Availability of help when needed, [sensitive content hidden] is amazing! Very streamline easy to use program, error proof. #### Cons Nothing so far. I am new to the system and have had the help needed to navigate and learn the system. --- ### Technical support and running reports - Overall rating: 5/5 - Reviewer: Miguel R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like everything in Deskmanager program. Deskmanager program is very easy to be used and it is not expensive program Mike was very helpful with solving all my issues and answered all my questions #### Cons I do not have any issue with deskManager program. When I need assistanace I call back and get assistance and it is resolved fast --- ### I'll never have any other DMS! - Overall rating: 5/5 - Reviewer: Henry J. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered They are wonderfull!! I've been with them since 2008. They have always been able to address my needs and ideas and adapt programs (or features) to make everything work like it was custom made just for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They always are introducing great new features and the support team is fast and thorough. My account rep, [sensitive content hidden], isn't just a "sales person", talking to him is like talking to one of my fraternity brothers. And he always gets me "hooked up" with exactly the right person to hear and understand my questions or needs. #### Cons I'm an early riser on the east coast and AutoManager is based on the west coast. Sometimes I have to wait a few hours if I need help, but then again they always call early (for them) as soon as they check their messages. And they are definitely worth the wait. --- ### Technical Support - Overall rating: 5/5 - Reviewer: Josh R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was amazing and did a wonderful job on taking my concerns and helping with a custom document that took care of my dealership and our customer. #### Cons I have nothing to say because all my questions answered and issues resolved and [sensitive content hidden] took care of this --- ### Technical Support - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automanager software like Deskmanager and web manager are very nice software [sensitive content hidden] was very helpful #### Cons I do not have any issue with desk manager product --- ### technical support - Overall rating: 5/5 - Reviewer: evgueni T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered desk manager and web manager were successfully setup and I did not have any issue with that whenever i need help i call and I get support from [sensitive content hidden] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automanager products like desk manager and web manager are easy to use and operate and [sensitive content hidden] was very helpful with setup and support #### Cons I do not have any issue yet desk manager and web manager are functioning well and no any issue at this time --- ### Okidat Printer setup - Overall rating: 5/5 - Reviewer: Bob P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I always like it and it has a great support Mike was very helpful with Okidata printer setup #### Cons I would like to be informed ahead of time when pricing going to change --- ### Technical support - Overall rating: 5/5 - Reviewer: NOEL N. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deskmanager program is very friendly and not expensive Mike was very helpful #### Cons I do not have any issue with automanager products --- ### First class customer service - Overall rating: 5/5 - Reviewer: Jack B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Been using Automanager since 2004 and its great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an fantastic platform with true customer service. Had a disater on a saturday dealership was crippled an amazing customer service rep named [sensitive content hidden] took his time to explain everything and got us up and running quick. Absolutely first class tech who couldnt get paid enough Absolutely saved the day. #### Cons Love everything this is everything youll ever need and so much more --- ### workstation setup - Overall rating: 5/5 - Reviewer: Armin C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deskmanager is easy to use program and [sensitive content hidden] was helpful with setting up a workstation #### Cons Nothing yet. everything is working fine in deskmanagerl --- ### Very Happy- [sensitive content hidden] training is great - Overall rating: 5/5 - Reviewer: Alex T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, I always receive the help i need when reaching out! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] in the support staff is great! I would highly recommend #### Cons Nothing-they are great. Very few companies deliver as well as Auto Manager #### Reasons for switching to AutoManager Save money and better support, ease of use and set up with quick books --- ### Technical support - Overall rating: 5/5 - Reviewer: Pouya T. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was helpful with web manager training #### Cons Not much at this time. --- ### Workstations setup - Overall rating: 5/5 - Reviewer: Rocco C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and friendly Mike was extremally helpful #### Cons Not much. program is working fine ........... --- ### Teschnical support - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deskmanager Online program is very easy to use and it is very friendly and support is very good [sensitive content hidden] was very helpful with training #### Cons Nothing yet at this time program is working fine --- ### lender submission questions - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and friendly program and [sensitive content hidden] was very helpful #### Cons Nothing yet --- ### technical support - Overall rating: 5/5 - Reviewer: Ken H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros immediate response and great customer service [sensitive content hidden]was very helpful #### Cons not much at this time ...................... --- ### profit and commissions setup - Overall rating: 5/5 - Reviewer: Carol W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was helpful with deskmanager program #### Cons nothing et --- ### ebay posting - Overall rating: 5/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros web manager program is very easy to use [sensitive content hidden] was extremely helpful and very knowledgeable and very polite #### Cons nothing yet so far so good --- ### quick books - Overall rating: 5/5 - Reviewer: Teresa B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was helpful with quickbooks software setup #### Cons none --- ### desk manager setup - Overall rating: 5/5 - Reviewer: Ralph M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mike was very helpful with deskmanager setup Software is very easy to use and friendly #### Cons not much I can say about it for now....... --- ### TECHNICAL SUPPORT - Overall rating: 5/5 - Reviewer: DIANA K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros STAFF ARE SUPER FRIENDLY AND HELPFUL. [sensitive content hidden] IS GREAT !!! #### Cons NOTHING BAD --- ### technical support - Overall rating: 5/5 - Reviewer: Kia k. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deskmanager and web manager software are very friendly and easy to use [sensitive content hidden] was very friendly and knowledgeable and very helpful #### Cons nothing yet no problem i can think for now --- ### technical support - Overall rating: 5/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very helpful with setting up posting to craigslist in Web manager program #### Cons not much at this time --- ### OFFICE MANAGER - Overall rating: 5/5 - Reviewer: Merlyn I. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered exceptional when dealing with [sensitive content hidden] and the customer service guys always come through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service response and the overall quality of service most importantly [sensitive content hidden] has been taking care of my account for 11 years and I love calling in and getting a friendly voice on the other end [sensitive content hidden] has taking calls from me for 11 years they feel like friends, but I never met them #### Cons the least part is when I need an immediate response and have to get a ticket --- ### Great Platform - Overall rating: 5/5 - Reviewer: Justin S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using it for 6 years. I love the control and the support. Just got off the phone with support from Mike and he was great as are all of them. #### Cons I guess there isnt anything I havnt liked about it. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/automotive-crm-profile/reviews/?page=2) --- AutoManager Reviews, Pros and Cons - 2026 Software Advice