All AutoManager Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Jeovanny

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

The best service i have ever had

The best life experience throughout all these years, with all the changes that over time have always been here to help us move forward

PROS

I am very happy and very grateful to Auto Manager for the best service I have had during more than 30 years that we have worked together.

CONS

In all these years we have experienced great changes regarding technology and they are always at the forefront to make things easier.

Reason for choosing AutoManager

Auto manager is was the first option in 1990 and will continue to be for us.

James

Automotive, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Featured desking

I have used at least 4-5 desking software, so far this is the best. It it great software and they are constantly improving it.

PROS

DeskManager by automanager is great desking software with features that help keep track of Car dealership sales process. Its quickbook module integretion make bookkeeping job easy.

CONS

I would say improvement. Reporting definitely could be improved. It is not easy to figure out how to create reports.

Reasons for switching to AutoManager

We had many unresolved, and reoccurring problems with previous software.

Zi

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2017

Lots of glitches; problems with printing forms all the time. you must call them to update

only the printing forms and loading inventory to other sites from them.

PROS

Easy to use, sorts inventory well. going back to do reports or print history of inventory is good. Keeps a good record.

CONS

Printing is off quite often. Have to pay for updates often, anytime you need anything they want money to help you. Also cannot look up any info from another computer unless you pay to have it installed there also. Not convenient.

Vendor Response

We hear you and welcome your feedback. Please give us the opportunity to see how we can make this better. We offer a huge assortment of forms from plain paper to ePay forms. We know how difficult a dot-matrix printer can be. All our staff are onsite and are working diligently and with urgency to make our customer's experience a good one.

Replied August 2018

Mike

Automotive, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

One of the best DMS companies

Best company! I've been with them for 10 years now, wow! [sensitive content hidden] in sales is wonderful. Just has a session with [sensitive content hidden] in an online chat for some forms updating, solved all my issues quickly. This company does so much for not a lot of costs. I have desk manager, web manager, and now Selly CRM. Everything is also tied into my QuickBooks system for seamless transactions.

PROS

Easy to use. Integrates with many other systems. Inexpensive. Great online help.

CONS

nothing

Nicole

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed February 2018

It got the job done.

PROS

The ability to have the inventory of two car lots all in the same system; allowing is to view any vehicle's info that the company owned

CONS

Customer service is terrible. It's hard to understand, and they were always annoyed that you even called them.

Vendor Response

Hi Nicole, we really appreciate your feedback. We would like to learn more about your experience. It's always our goal to create customer satisfaction and are not happy that didn't occur here. In order to get a better understanding and rectify this, please call your sales rep at 800-300-2808 ext 103. Thank you.

Replied February 2018

Lorraine

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Customer Service

PROS

Product is easy to use. [sensitive content hidden] in customer service was wonderful with helping me get my Quick Books integration set up.

CONS

The only issue I have is not being able to receive refunds within the system easily.

Nathan

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Auto Manager

I delt with [sensitive content hidden] and he guided me tru all my questions i had

PROS

Easy to use auto manager products and easy support staffr

CONS

I like everything about auto manager products

Robert

Automotive, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Automanager support.

Call customer support often and they always figure out my issues in a timely manner

PROS

Quick response to my issues. With competent friendly service. [sensitive content hidden] was very helpful.

CONS

Ease of use. Not expensive. Good value.

Reason for choosing AutoManager

Better value and better customer service.

Reasons for switching to AutoManager

I like the current service that auto manager provides.

Bill

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Outstanding Service!!

PROS

Easy to navigate. Always reliable and effective in our industry.

CONS

There are occasional lock ups and we have to reset but not time consuming to do so.

Justin

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great Program

PROS

I like the cost being somewhat fair, and I like that most other companies now recognize them. We have been with them since the inception.

CONS

There are some loading errors and crash errors that tend to pop up. Most of the time the tech support can figure it out pretty quickly though.

BRADLEY

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Great people, great value, great support

The people are top notch pros. They offer service and support 2nd to none. The software is a very good value for all the the features it includes, and they continue to improve it all the time.

PROS

It does everything we need. It runs pretty fast on a local network.

CONS

modular system (DMS tool is a different system that the website tool)

Reason for choosing AutoManager

value

Reasons for switching to AutoManager

DealerClick mislead me, offered terrible support, and has very low quality software. AutoManager is the opposite: great in all categories.

Vendor Response

Thank you for letting us know your feedback regarding our employees. They are the reason for our success. We're glad you had such a good experience!

Replied February 2020

William

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

You own it

Easy to use F&I software for car dealers. Good communication from the company about updates and just staying in touch.

PROS

I like that we own the software. You can choose a yearly maintenance plan, which comes with the initial purchase. But if you don't want it down the road, no cost. You just may not get timely software updates. One of the most stable products since Manheim Tracker. Very similar in layout and use. I much prefer that type of software to the monthly subscription service that you never stop paying...ever....

CONS

Can't get direct access to outside warranty providers like GWC or ASC. If you write warranty or gap coverage, you must go to a dealer portal website. No intergration.

Reasons for switching to AutoManager

Tracker was long discontinued and couldn't get updates

Vendor Response

Thank you for taking the time to leave us this positive review. We appreciate it. Thank you also for spotlighting the "ease-of-use" aspect of our products. We strive for that.

Replied February 2020

Carol

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

WebManager Craigslist Posting Tool is Great

PROS

This tool makes posting to Craigslist so quick and easy. I used to spend 3-4 hours a day babysitting my Craigslist automatic postings. Now it is a snap to select the vehicles and post them. The time savings is great. Deleting the posts after the vehicle sells is just as quick and easy. I love this tool.

CONS

I would rather be able to pick which vehicles to post and schedule them to be posted, but this is a minor thing.

Bobby

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Have used Auto Manager for over 20 yrs and will use this program for the life of this business.

PROS

inexpensive, and easy to use. Technical Support is awesome. ( [sensitive content hidden])

Walter

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY