All AutoManager Reviews
1-25 of 38 Reviews
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Jeovanny
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The best service i have ever had
The best life experience throughout all these years, with all the changes that over time have always been here to help us move forward
PROSI am very happy and very grateful to Auto Manager for the best service I have had during more than 30 years that we have worked together.
CONSIn all these years we have experienced great changes regarding technology and they are always at the forefront to make things easier.
Reason for choosing AutoManager
Auto manager is was the first option in 1990 and will continue to be for us.
James
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Featured desking
I have used at least 4-5 desking software, so far this is the best. It it great software and they are constantly improving it.
PROSDeskManager by automanager is great desking software with features that help keep track of Car dealership sales process. Its quickbook module integretion make bookkeeping job easy.
CONSI would say improvement. Reporting definitely could be improved. It is not easy to figure out how to create reports.
Reasons for switching to AutoManager
We had many unresolved, and reoccurring problems with previous software.
Zi
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2017
Lots of glitches; problems with printing forms all the time. you must call them to update
only the printing forms and loading inventory to other sites from them.
PROSEasy to use, sorts inventory well. going back to do reports or print history of inventory is good. Keeps a good record.
CONSPrinting is off quite often. Have to pay for updates often, anytime you need anything they want money to help you. Also cannot look up any info from another computer unless you pay to have it installed there also. Not convenient.
Vendor Response
We hear you and welcome your feedback. Please give us the opportunity to see how we can make this better. We offer a huge assortment of forms from plain paper to ePay forms. We know how difficult a dot-matrix printer can be. All our staff are onsite and are working diligently and with urgency to make our customer's experience a good one.
Replied August 2018
Mike
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
One of the best DMS companies
Best company! I've been with them for 10 years now, wow! [sensitive content hidden] in sales is wonderful. Just has a session with [sensitive content hidden] in an online chat for some forms updating, solved all my issues quickly. This company does so much for not a lot of costs. I have desk manager, web manager, and now Selly CRM. Everything is also tied into my QuickBooks system for seamless transactions.
PROSEasy to use. Integrates with many other systems. Inexpensive. Great online help.
CONSnothing
Nicole
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2018
It got the job done.
The ability to have the inventory of two car lots all in the same system; allowing is to view any vehicle's info that the company owned
CONSCustomer service is terrible. It's hard to understand, and they were always annoyed that you even called them.
Vendor Response
Hi Nicole, we really appreciate your feedback. We would like to learn more about your experience. It's always our goal to create customer satisfaction and are not happy that didn't occur here. In order to get a better understanding and rectify this, please call your sales rep at 800-300-2808 ext 103. Thank you.
Replied February 2018
Lorraine
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Customer Service
Product is easy to use. [sensitive content hidden] in customer service was wonderful with helping me get my Quick Books integration set up.
CONSThe only issue I have is not being able to receive refunds within the system easily.
Nathan
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Auto Manager
I delt with [sensitive content hidden] and he guided me tru all my questions i had
PROSEasy to use auto manager products and easy support staffr
CONSI like everything about auto manager products
Robert
Automotive, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Automanager support.
Call customer support often and they always figure out my issues in a timely manner
PROSQuick response to my issues. With competent friendly service. [sensitive content hidden] was very helpful.
CONSEase of use. Not expensive. Good value.
Reason for choosing AutoManager
Better value and better customer service.
Reasons for switching to AutoManager
I like the current service that auto manager provides.
Bill
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Outstanding Service!!
Easy to navigate. Always reliable and effective in our industry.
CONSThere are occasional lock ups and we have to reset but not time consuming to do so.
Justin
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great Program
I like the cost being somewhat fair, and I like that most other companies now recognize them. We have been with them since the inception.
CONSThere are some loading errors and crash errors that tend to pop up. Most of the time the tech support can figure it out pretty quickly though.
BRADLEY
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great people, great value, great support
The people are top notch pros. They offer service and support 2nd to none. The software is a very good value for all the the features it includes, and they continue to improve it all the time.
PROSIt does everything we need. It runs pretty fast on a local network.
CONSmodular system (DMS tool is a different system that the website tool)
Reason for choosing AutoManager
value
Reasons for switching to AutoManager
DealerClick mislead me, offered terrible support, and has very low quality software. AutoManager is the opposite: great in all categories.
Vendor Response
Thank you for letting us know your feedback regarding our employees. They are the reason for our success. We're glad you had such a good experience!
Replied February 2020
William
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
You own it
Easy to use F&I software for car dealers. Good communication from the company about updates and just staying in touch.
PROSI like that we own the software. You can choose a yearly maintenance plan, which comes with the initial purchase. But if you don't want it down the road, no cost. You just may not get timely software updates. One of the most stable products since Manheim Tracker. Very similar in layout and use. I much prefer that type of software to the monthly subscription service that you never stop paying...ever....
CONSCan't get direct access to outside warranty providers like GWC or ASC. If you write warranty or gap coverage, you must go to a dealer portal website. No intergration.
Reasons for switching to AutoManager
Tracker was long discontinued and couldn't get updates
Vendor Response
Thank you for taking the time to leave us this positive review. We appreciate it. Thank you also for spotlighting the "ease-of-use" aspect of our products. We strive for that.
Replied February 2020
Carol
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
WebManager Craigslist Posting Tool is Great
This tool makes posting to Craigslist so quick and easy. I used to spend 3-4 hours a day babysitting my Craigslist automatic postings. Now it is a snap to select the vehicles and post them. The time savings is great. Deleting the posts after the vehicle sells is just as quick and easy. I love this tool.
CONSI would rather be able to pick which vehicles to post and schedule them to be posted, but this is a minor thing.
Bobby
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Have used Auto Manager for over 20 yrs and will use this program for the life of this business.
inexpensive, and easy to use. Technical Support is awesome. ( [sensitive content hidden])
Walter
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY