I have used at least 4-5 desking software, so far this is the best. It it great software and they are constantly improving it.

DeskManager by automanager is great desking software with features that help keep track of Car dealership sales process. Its quickbook module integretion make bookkeeping job easy.

Easy to use, sorts inventory well. Going back to do reports or print history of inventory is good.

No building pages, no long drawn out procedures, no trying to resolve captchas.

Sensitive content hidden] is very knowledgeable and easy to work with and great at explaining the issues i have.

There are some loading errors and crash errors that tend to pop up. Most of the time the tech support can figure it out pretty quickly though.

We have been using this DMS since 2012, it is great for smaller to mid size dealerships and those that have their own service dept.

I am very happy and very grateful to Auto Manager for the best service I have had during more than 30 years that we have worked together.

I like that we own the software. You can choose a yearly maintenance plan, which comes with the initial purchase.

Lots of glitches; problems with printing forms all the time. You must call them to update.

Their knowledge and friendliness have been impressive. The proactive approach of the SEO team, calling to discuss analytics and recommendations, further solidified our appreciation for Automanager.

Easy to use F&I software for car dealers. Good communication from the company about updates and just staying in touch.

With competent friendly service. Sensitive content hidden] was  very helpful.

Your support team is great. They are always helpful and show me how to fix issues next time.

This tool makes posting to Craigslist so quick and easy. I used to spend 3-4 hours a day babysitting my Craigslist automatic postings.

Customer service is terrible. It's hard to understand, and they were always annoyed that you even called them.

The time savings is great. Deleting the posts after the vehicle sells is just as quick and easy.

This is a powerful DMS platform that is capable of way more than most that cater to the Independent Dealer community.

They offer service and support 2nd to none. The software is a very good value for all the the features it includes, and they continue to improve it all the time.

This platform is powerful beyond imagination, especially when price is considered.

Also cannot look up any info from another computer unless you pay to have it installed there also.

Easy to use auto manager products and easy support staffr.

Customer service rep, [SENSITIVE CONTENT HIDDEN] is the best. Ease of use and variety of functions.

It does everything we need. It runs pretty fast on a local network.

Mike our tech support helpful and fast service.

The integration with quickbooks made it a lot easier to manage everything.

It is a shame because the program has the potential to be good, it is just backed by a poor system of support.

I began using Webmanager around 2010 when my webmaster grew up and got a real job. If you are using DeskManager DMS, you are wasting money if you market using anyone else.

I like the cost being somewhat fair, and I like that most other companies now recognize them. We have been with them since the inception.

Easy to use like how easy to integrate to website.

Zendesk Sell: Mobility and Integration Solution.

System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.

You can't go wrong with the price. Price plans to meet your budget.

Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.

Very friendly UI, great software and can be customized.

From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding.

Does not support SaaS business model. Very overpriced in comparison to other options in the market.

Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.

Finally something new and interesting from Zendesk.

Very streamlined and efficient, user-friendly and easy to customize, great customer service.

A straightforward, simple tool that allows good lead and deal management. Not many integrations but you can do a lot with custom API.

Email Syncing is not working as intended (however this could be an isolated issue due to something on my end - currently troubleshooting).

When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.

Will you outgrow this app quickly or will it serve your needs well over the long term.

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business.

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.

The overall experience with Zendesk sell has been really good, I would recommend it.

The support team is also very good and friendly, it always wants to help you to solve all your problems and are online 24/7.

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.

Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking.

I've tried many different CRM softwares until I found my favorite. This one would be on the worst side of the list.

No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for.

Google apps sync is really bad, users all over the world complain about the very poor solution it.

I've been using Base now for the past four years. I've found it easy to use and intuitive.

Base is really simple to use and has invested a lot in continuously making the user interface clean and intuitive. We really like the visualness of watching deals move through the pipeline.

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface.

US Dollar

Automotive CRM is a comprehensive solution for independent car dealers. It is built to help dealerships manage existing and prospective customers, track sales team activities, monitor appointments, see customer status, plus more. Automotive CRM uses a lead analytics dashboard, which tells sales managers the number of leads that have been engaged/worked. Auto-response emails can be used to assure leads know they will be contacted soon.


Automotive CRM offers a mobile application that allows dealers to manage appointments and tasks. Users can upload docs/images of income information and ID cards from the app. Additionally, a VIN scanner feature allows dealers to add inventory from mobile devices. The Automotive CRM app is compatible with iOS and Android devices.


Pricing is billed monthly with a quarterly commitment and based on the number of users. Support is available via email, phone, and online documentation. 



LongDescription

Real Time Analytics

Lease Tracking

Barcode/Ticket Scanning

Lead Capture

Customizable Reports

Activity Tracking

Buy Here, Pay Here

Customer Database

Used Car Dealer

New Car Dealer

Accounting

QuickBooks Integration

Sales Floor Management

Service Department

Lead Management

Sales Reports

Inventory Tracking

Forms Management

Real Time Updates

Website Integration

Alerts/Notifications

Reporting & Statistics

Payment Collection

Automated Scheduling

Accounting Integration

For Automotive Dealerships

Website Management

Real Time Reporting

Financing Management

Reporting/Analytics

Contact Database

Customizable Forms

Summary Reports

Quotes/Estimates

Customer History

Third Party Integrations

Document Management

Inventory Management

Mac OS

Web browser (OS agnostic)

deskmanager: $50/month
webmanager: $60/month
automotive crm: $110/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AutoManager

Live Online

Webinars

Documentation

Videos

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.


Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.


Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.


Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.



Support Ticket Management

Content Delivery

Cataloging/Categorization

Customer Surveys

Forecasting

Meeting Management

Internal Chat Integration

Presentation Tools

Mobile Alerts

Performance Management

Document Storage

Access Controls/Permissions

Data Synchronization

Customer Segmentation

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Task Scheduling

Calendar/Reminder System

Auto-Dialer

Lead Distribution

Knowledge Management

Pipeline Management

Call Recording

Calendar Management

Goal Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Sales Trend Analysis

Template Management

Data Import/Export

Email Tracking

Customer Support

Lead Generation

Email Templates

Self Service Portal

Contact Management

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Multi-Currency

Email Marketing

Mobile Access

Dashboard Creation

Real Time Data

Performance Metrics

Routing

Territory Management

Training Management

Shared Contacts

Marketing Automation

Proposal Management

Role-Based Permissions

Request Escalation

Social Media Integration

Lead Segmentation

Real-Time Notifications

Workflow Management

Email Management

Source Tracking

Event Triggered Actions

Visual Analytics

Activity Dashboard

Predictive Analytics

Knowledge Base Management

Segmentation

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

Calendar Sync

For Sales Teams/Organizations

Lead Nurturing

Interaction Tracking

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

AutoManager vs Zendesk Sell

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