Prophet CRM software


Prophet CRM from Avidian is a cloud-based customer relationship management (CRM) application that can be integrated with Microsoft Outlook for extending Outlook's functionalities. The solution enables multiple sales teams to unify their emails, contacts, calendar details and communication records within a single application.

Prophet CRM automates tracking of Outlook-based emails, meetings, contacts, and calendar invites on a daily basis. With a single Outlook interface, users can directly work with one application and track activities in the sales pipeline. The solution provides valuable insights into the sales process along with the ability to track winning and losing leads.

With Prophet CRM dashboard, sales persons can track engagement with their clients, view their pipeline and scheduled tasks, set follow-ups, prioritize tasks and configure reminders for critical milestones during the sales pitch.

Prophet CRM offers both subscription and perpetual licensing options to its users.

Supported Operating System(s):
Web browser (OS agnostic)

71 Reviews of Prophet CRM

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  • Loreto from CJI

    Specialty: Engineering

    Number of employees: 11-50 employees

    August 2018

    Great Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What i like the best about Prophet CRM is that it is very user friendly and its customer service is always there to help us.

    Cons

    So far I do not have any negative comments while using this product....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Feels antiquated in both functionality and aesthetics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Avidian Prophet is a CRM software that is installed into your Microsoft Outlook program. If you do not have Microsoft Outlook, you cannot use this software. You also must be running the most recent version of Outlook. Since it runs inside of Outlook, there is no need to open any additional software or browser tabs to use this software. Pricing-wise, as far as CRM systems go, Prophet seems reasonable. Their customer service is also great, as any time I've had an issue, I've received a reply within just a few hours, tops. In addition, it does a great job at allowing our sales team and sales managers to see what clients need attention, and what verticals we should be focusing our efforts on, based on real data collected by Prophet. It uses the connection to your emails as well as 3rd party software (such as Constant Contact, Mailchimp, etc) to analyze client interaction with your marketing efforts.

    Cons

    Prophet requires the most up-to-date version of Microsoft Outlook to run, so there are additional software costs to consider in addition to the costs of Prophet. You must also have the most recent Microsoft Windows operating system. If you are a Mac user, you will either have to run Bootcamp with a copy of Windows, or will have to use software such as Parallels. Again, increasing the cost of using Prophet because so many other programs/things are needed. It also seems to have some performance issues, and seems to lag computers down quite a bit. The software itself is not very easy to use and required quite a bit of training for me to be able to use it, and I had to consult my detailed notes regularly to use the software correctly. Also, it is just plain ugly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ron from Specialty Pkg

    Specialty: Distribution

    Number of employees: 51-200 employees

    February 2018

    The Prophet solution was supposed to help our sales force. Instead, it just created extra time and money to keep the product running. Every time there is an Outlook update, which is very often the product wouldn't work. We spent more time on the phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It worked for the first couple of months. I was impressed with how they sold the product and how they stated it was going to work.

    Cons

    The product never worked as it was sold to our company. You will spend numerous hours with a very weak support team trying to keep the software running.

    This review was submitted organically. No incentive was offered
    Review Source
  • Anthony from Y2K Fluid Power

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    February 2017

    Best ERP Software with CRM Integration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It provides a wide range of flexibility to enable a fully functioning

    Pros

    The flexibility of orders entry, accounting, shipping etc.

    Cons

    lacking a bit on CRM functionality

  • Brian from Midwest Foods

    Specialty: Food / Beverage

    Number of employees: 201-500 employees

    January 2017

    Prophet CRM Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Have yet to come across a feature that hasn't benefited our company in some way. The ability to compile our sales teams appointments via Outlook has been great.

    Pros

    The initial integration was fairly clean and successful. Didn't take much time to train our employees.

    Cons

    At this point, the only issue we have seen is it occasionally will lag or crash for a short period of time.

  • Rick from United Credit Service

    January 2017

    Great help to a small operation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Small operation with sales force working from multiple locations. This tool provides me with the overviews I require to ensure our activity levels are consistent with our forecast.

    Review Source: Capterra
  • August from Dakota Fluid Power

    Specialty: Other

    September 2016

    3 years running it as a user and 3 years using as an administrator

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

    Cons

    Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

  • Diane from Dakota Fluid Power

    Specialty: Other services

    September 2016

    I use this product everyday for all parts of my job.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the ability to have all things connected through P21. We don't have to have separate systems to make PO's or use systems in conjunction with this for all of our needs.

    Cons

    I don't like the warnings for too many screens open. I also don't like that the save and clear buttons are side by side. Many times I have accidentally hit the clear button instead of the save button and have had to redo my work.

  • Teresa from Y2K Fluid Power

    Specialty: Manufacturing

    September 2016

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use & functionality of this product is very user friendly. The customer service so far has been great!

    Cons

    Haven't come across anything I dislike yet. But I haven't had the chance to use it very long yet. Love it so far!

  • Alex from Prismier LLC

    Specialty: Manufacturing

    June 2016

    Gets The Job Done, Crashes A lot, Customer Experience Was Very Bad

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Integrates into Outlook very well. I liked being able to connect the company and the people involved with the project. I created multiple departments that all have their own custom tabs so people can keep track of the information they need. Customizing the views is nice to get a quick glance of what you are working on and it exports to excel.

    Cons

    Outlook crashes a lot. We have new machines with Outlook 2013 and everyone in the office is having trouble. There is also no dynamic ability to move the project through any stages. You can't exclude null or not null values in the views which forced me to add more fields and make everything more complicated so projects didn't show up or would move off people's views once they were done with their portion. If you plan to host on premise there is still a lot of development work that needs to be done to get things working smoothly. They don't use their own software for the analytics tab and need to fully understand the limitations before signing contracts.

  • Eric from Contract Management Strategies

    Number of employees: 11-50 employees

    April 2016

    Efficient, and more

    Ease-of-use
    Quality
    Support
    Value for Money

    What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I cannot function without it. Seamless. Really easy to use, multitasking is a breeze.

    Pros

    Just so intuitive. I especially like the tracking features.

    Cons

    I just wish the Analytics were not a whole day behind to see the results.

    Review Source: GetApp
  • April 2016

    Rating Prophet

    Quality
    Support
    N/A

    In a small company of fewer than 25 people, we don't have a lot of salespeople. Prophet helps us manage a large base of prospective clients with only a few salespeople. Prophet also helps management track the activities of the sales force and to see who is performing.

    Pros

    The biggest feature of Prophet for me is its seamless interaction with Microsoft Outlook.

    Cons

    Prophet can sometimes be slow to populate opportunities when you have a large number of them. In my case almost 3000 opportunities.

    Review Source: GetApp
  • William from Hanna Commercial Real Estate

    Number of employees: 51-200 employees

    April 2016

    Prophet

    Ease-of-use
    Quality
    Support
    Value for Money

    I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within the Outlook platform. We had tried other software's that claimed that they integrated with Outlook but always found this to not be entirely true. Prophet truly does. While it can be a robust as you want it to be it is not overwhelmingly complex to use. As sales people, we want to be engaged in the sales process, not engaged in inputting data into a CRM.

    Pros

    Fully integrated with Outlook
    Works well in a team environment
    Easy to use
    Great customer support

    Review Source: GetApp
  • Cherilyn from Computer Power & Service, Inc

    Number of employees: 2-10 employees

    April 2016

    Prophet as a Sales Tool

    Ease-of-use
    Quality
    Support
    Value for Money

    What I like best about this product is that it is easy to use, yet more complex depending upon needs. It is easily customized to meet individual business needs and allows us visibility to our entire team with regards to meetings, contacts, opportunities, etc. What I like the best about this vendor is that they are extremely responsive, very helpful and knowledgeable about their product. Their different tiers of service walk you through each element of your issue until completely resolved, which usually has a quick turn around time. They are also really helpful with training and answering all types of questions about their product. I would recommend that anyone evaluating this software should evaluate it fully, by downloading a demo and inputting test information. Itis the only way to see what it is capable of, which is a lot.

    Pros

    This software has many pros, including its integration with Outlook. It is easy to install, and there are lots of training sessions and videos available for use. There is no separate system to log into, it is always open and available, no passwords to get through.

    Cons

    Honestly, there isn't much that I don't like about the product. Sometimes it can have its quirks but the engineers at Avidian are constantly updating the software so that any issues that are encountered are fixed in constant product updates and releases.

    Review Source: GetApp
  • Bill from Sun Title

    Number of employees: 51-200 employees

    April 2016

    Very User Friendly

    Ease-of-use
    Quality
    Support
    N/A
    Value for Money

    Prophet is one of the more user friendly CRMs I have ever dealt with. Customizable and easily accessible without having to open up any additional programs is a huge plus. We use it for tracking our marketing and client service operations and has been working out quite well.

    Pros

    The ability to customize pretty much any field is a definite highlight of this program along with the ability to export into Excel and create spreadsheets with any of the given information within Prophet is a true timesaver.

    Cons

    Since the program is geared towards more the sales efforts within a company, not all of the features are able to be manipulated in a way to pull the built in reporting features.

    Review Source: GetApp
  • Matthew from Leman USA

    Number of employees: 51-200 employees

    April 2016

    PROPHET CRM

    Ease-of-use
    Quality
    Support
    Value for Money

    PROPHET CRM has allowed us to keep in front of our clients as well as prospective clients easily and efficiently. It has allowed us to follow and monitor opportunities locally in the USA as well as with our overseas partners. Being an INTL Freight Forwarder we are not only dealing locally but multiple opportunities with sales campaigns all over the globe. keeping track of these is key to ensure that business is not falling thru the cracks.

    Pros

    Group emailing, categorizing of contacts and ability to follow leads, companies and people.

    Cons

    Every time you leave PROPHET to go into your inbox you need to restart the program to go back into PROPHET.

    Review Source: GetApp
  • Jon from A M King

    Specialty: Construction

    March 2016

    Great integrated product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is completely integrated into Outlook allowing me to stay in this application and enter all my client tracking information. Plus the ability to add Outlook tasks directly from the user opportunities I am entering is fantastic to remind me of future times to reach back out.

    Cons

    That there is no spell check in the opportunity notes section. This is the main area I track all client notes and a simple change could be made to add an automatic spellcheck feature.

  • Rhett from The Conjoint Marketing Group GmbH

    Specialty: Hospitality / Travel

    March 2016

    We migrated to Prophet about four years ago from ACT

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    the integration with outlook and the ease of being able to continually and seamlessly keep the database updated is worth iots weight in gold. I used ACT for years and by comparison the analogy of Edison to iphone 6+ is valid for ACT to Prophet.

    Cons

    Technical issues can and do occur from time to time. Its a technical process to resolve these and invariably we need assistance from the help team in Seattle which given the time zones between there and here in Munich can be a little limiting at times

  • Gary from Motorcar Parts of America

    Specialty: Manufacturing

    March 2016

    Sales Team Call Reporting Made Easier

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease of set-up, use and ability to customize the program. The Prophet support team is outstanding. Training sessions are very helpful.

    Cons

    There isn't anything that I do not like about the product and vendor - This product and vendor is great.

  • Brian from Forward Air

    Specialty: Transportation

    March 2016

    Great CRM. Easy to use and train Users.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I really liked the ease of training users on it and how quickly they can pick it up and start using it day 1 after only an hour or so of training. Their Account Management staff and Tech Support are outstanding to work with and very thorough in explaining the software to you and the users. Donnita Weese supports our team as an Account Manager and she is great, couldn't have asked for a better representative to help my team.

    Cons

    There is not a lot that I do not like about Prophet. I have some functionalities I would like to see added to improve it or that would fit our team better. Biggest complaint I hear from our users is the speed of uploading their leads when first opening their contact or company manager windows.

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