Prophet CRM Software


Prophet CRM from Avidian is a cloud-based customer relationship management (CRM) application that can be integrated with Microsoft Outlook for extending Outlook's functionalities. The solution enables multiple sales teams to unify their emails, contacts, calendar details and communication records within a single application.

Prophet CRM automates tracking of Outlook-based emails, meetings, contacts, and calendar invites on a daily basis. With a single Outlook interface, users can directly work with one application and track activities in the sales pipeline. The solution provides valuable insights into the sales process along with the ability to track winning and losing leads.

With Prophet CRM dashboard, sales persons can track engagement with their clients, view their pipeline and scheduled tasks, set follow-ups, prioritize tasks and configure reminders for critical milestones during the sales pitch.

Prophet CRM offers both subscription and perpetual licensing options to its users.



73 Reviews of Prophet CRM

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 73 reviews

October 2018

Michael from SFS Therapies

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Clunky Software and absent technical support

I honestly don't have anything good to say about this product or this company. My interaction with them cost me a three-year detour from my goals and understanding the drivers of my business. Disingenuous apologies and sheepish admittance of the fact that this product is crap is what you can expect from support. Stay away... Stay far away...

Pros

I liked the idea of this software. Having everything in Outlook really sounded appealing, but in actuality, it just never worked for me and my team.

Cons

A report manager that never worked, an analytics manager that never worked, and a technical support team that would rather send a dozen emails in resolution of your concerns than picking up the phone even once.

September 2018

Jenna from Executech Pros

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Helpful & Efficient

Pros

If you use Outlook, this software is super helpful. It's designed to work specifically as a CRM in Outlook, and does a great job.

Cons

It was hard to get in touch with customer support. And it runs pretty slow when uploading docs and bringing up Outlook.

August 2018

Loreto from CJI

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Software!

Pros

What i like the best about Prophet CRM is that it is very user friendly and its customer service is always there to help us.

Cons

So far I do not have any negative comments while using this product....

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

July 2018

Feels antiquated in both functionality and aesthetics

Pros

Avidian Prophet is a CRM software that is installed into your Microsoft Outlook program. If you do not have Microsoft Outlook, you cannot use this software. You also must be running the most recent version of Outlook. Since it runs inside of Outlook, there is no need to open any additional software or browser tabs to use this software. Pricing-wise, as far as CRM systems go, Prophet seems reasonable. Their customer service is also great, as any time I've had an issue, I've received a reply within just a few hours, tops. In addition, it does a great job at allowing our sales team and sales managers to see what clients need attention, and what verticals we should be focusing our efforts on, based on real data collected by Prophet. It uses the connection to your emails as well as 3rd party software (such as Constant Contact, Mailchimp, etc) to analyze client interaction with your marketing efforts.

Cons

Prophet requires the most up-to-date version of Microsoft Outlook to run, so there are additional software costs to consider in addition to the costs of Prophet. You must also have the most recent Microsoft Windows operating system. If you are a Mac user, you will either have to run Bootcamp with a copy of Windows, or will have to use software such as Parallels. Again, increasing the cost of using Prophet because so many other programs/things are needed. It also seems to have some performance issues, and seems to lag computers down quite a bit. The software itself is not very easy to use and required quite a bit of training for me to be able to use it, and I had to consult my detailed notes regularly to use the software correctly. Also, it is just plain ugly.

February 2018

Ron from Specialty Pkg

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

February 2018

The Prophet solution was supposed to help our sales force. Instead, it just created extra time and money to keep the product running. Every time there is an Outlook update, which is very often the product wouldn't work. We spent more time on the phone

Pros

It worked for the first couple of months. I was impressed with how they sold the product and how they stated it was going to work.

Cons

The product never worked as it was sold to our company. You will spend numerous hours with a very weak support team trying to keep the software running.

February 2017

Anthony from Y2K Fluid Power

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Best ERP Software with CRM Integration

It provides a wide range of flexibility to enable a fully functioning

Pros

The flexibility of orders entry, accounting, shipping etc.

Cons

lacking a bit on CRM functionality

January 2017

Brian from Midwest Foods

Company Size: 201-500 employees


Ease-of-use

5 of 5

Functionality

5 of 5

January 2017

Prophet CRM Review

Have yet to come across a feature that hasn't benefited our company in some way. The ability to compile our sales teams appointments via Outlook has been great.

Pros

The initial integration was fairly clean and successful. Didn't take much time to train our employees.

Cons

At this point, the only issue we have seen is it occasionally will lag or crash for a short period of time.

January 2017

Rick from United Credit Service

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Great help to a small operation

Small operation with sales force working from multiple locations. This tool provides me with the overviews I require to ensure our activity levels are consistent with our forecast.

September 2016

August from Dakota Fluid Power


Ease-of-use

3 of 5

Customer support

4.5 of 5

Functionality

3.5 of 5

September 2016

3 years running it as a user and 3 years using as an administrator

Pros

Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

Cons

Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

September 2016

Diane from Dakota Fluid Power


Ease-of-use

3 of 5

Functionality

4 of 5

September 2016

I use this product everyday for all parts of my job.

Pros

I like the ability to have all things connected through P21. We don't have to have separate systems to make PO's or use systems in conjunction with this for all of our needs.

Cons

I don't like the warnings for too many screens open. I also don't like that the save and clear buttons are side by side. Many times I have accidentally hit the clear button instead of the save button and have had to redo my work.

September 2016

Teresa from Y2K Fluid Power


Ease-of-use

4.5 of 5

Customer support

4 of 5

Functionality

4.5 of 5

September 2016

Easy to Use

Pros

Ease of use & functionality of this product is very user friendly. The customer service so far has been great!

Cons

Haven't come across anything I dislike yet. But I haven't had the chance to use it very long yet. Love it so far!

June 2016

Alex from Prismier LLC


Ease-of-use

3.5 of 5

Customer support

2 of 5

Functionality

3.5 of 5

June 2016

Gets The Job Done, Crashes A lot, Customer Experience Was Very Bad

Pros

Integrates into Outlook very well. I liked being able to connect the company and the people involved with the project. I created multiple departments that all have their own custom tabs so people can keep track of the information they need. Customizing the views is nice to get a quick glance of what you are working on and it exports to excel.

Cons

Outlook crashes a lot. We have new machines with Outlook 2013 and everyone in the office is having trouble. There is also no dynamic ability to move the project through any stages. You can't exclude null or not null values in the views which forced me to add more fields and make everything more complicated so projects didn't show up or would move off people's views once they were done with their portion. If you plan to host on premise there is still a lot of development work that needs to be done to get things working smoothly. They don't use their own software for the analytics tab and need to fully understand the limitations before signing contracts.

April 2016

Eric from Contract Management Strategies

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Efficient, and more

What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I cannot function without it. Seamless. Really easy to use, multitasking is a breeze.

Pros

Just so intuitive. I especially like the tracking features.

Cons

I just wish the Analytics were not a whole day behind to see the results.

April 2016

Anonymous

Review Source: GetApp


April 2016

Rating Prophet

In a small company of fewer than 25 people, we don't have a lot of salespeople. Prophet helps us manage a large base of prospective clients with only a few salespeople. Prophet also helps management track the activities of the sales force and to see who is performing.

Pros

The biggest feature of Prophet for me is its seamless interaction with Microsoft Outlook.

Cons

Prophet can sometimes be slow to populate opportunities when you have a large number of them. In my case almost 3000 opportunities.

April 2016

William from Hanna Commercial Real Estate

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Prophet

I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within the Outlook platform. We had tried other software's that claimed that they integrated with Outlook but always found this to not be entirely true. Prophet truly does. While it can be a robust as you want it to be it is not overwhelmingly complex to use. As sales people, we want to be engaged in the sales process, not engaged in inputting data into a CRM.

Pros

Fully integrated with Outlook
Works well in a team environment
Easy to use
Great customer support

April 2016

Cherilyn from Computer Power & Service, Inc

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Prophet as a Sales Tool

What I like best about this product is that it is easy to use, yet more complex depending upon needs. It is easily customized to meet individual business needs and allows us visibility to our entire team with regards to meetings, contacts, opportunities, etc. What I like the best about this vendor is that they are extremely responsive, very helpful and knowledgeable about their product. Their different tiers of service walk you through each element of your issue until completely resolved, which usually has a quick turn around time. They are also really helpful with training and answering all types of questions about their product. I would recommend that anyone evaluating this software should evaluate it fully, by downloading a demo and inputting test information. Itis the only way to see what it is capable of, which is a lot.

Pros

This software has many pros, including its integration with Outlook. It is easy to install, and there are lots of training sessions and videos available for use. There is no separate system to log into, it is always open and available, no passwords to get through.

Cons

Honestly, there isn't much that I don't like about the product. Sometimes it can have its quirks but the engineers at Avidian are constantly updating the software so that any issues that are encountered are fixed in constant product updates and releases.

April 2016

Bill from Sun Title

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

April 2016

Very User Friendly

Prophet is one of the more user friendly CRMs I have ever dealt with. Customizable and easily accessible without having to open up any additional programs is a huge plus. We use it for tracking our marketing and client service operations and has been working out quite well.

Pros

The ability to customize pretty much any field is a definite highlight of this program along with the ability to export into Excel and create spreadsheets with any of the given information within Prophet is a true timesaver.

Cons

Since the program is geared towards more the sales efforts within a company, not all of the features are able to be manipulated in a way to pull the built in reporting features.

April 2016

Matthew from Leman USA

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

April 2016

PROPHET CRM

PROPHET CRM has allowed us to keep in front of our clients as well as prospective clients easily and efficiently. It has allowed us to follow and monitor opportunities locally in the USA as well as with our overseas partners. Being an INTL Freight Forwarder we are not only dealing locally but multiple opportunities with sales campaigns all over the globe. keeping track of these is key to ensure that business is not falling thru the cracks.

Pros

Group emailing, categorizing of contacts and ability to follow leads, companies and people.

Cons

Every time you leave PROPHET to go into your inbox you need to restart the program to go back into PROPHET.

March 2016

Jon from A M King


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

March 2016

Great integrated product

Pros

It is completely integrated into Outlook allowing me to stay in this application and enter all my client tracking information. Plus the ability to add Outlook tasks directly from the user opportunities I am entering is fantastic to remind me of future times to reach back out.

Cons

That there is no spell check in the opportunity notes section. This is the main area I track all client notes and a simple change could be made to add an automatic spellcheck feature.

March 2016

Rhett from The Conjoint Marketing Group GmbH


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

March 2016

We migrated to Prophet about four years ago from ACT

Pros

the integration with outlook and the ease of being able to continually and seamlessly keep the database updated is worth iots weight in gold. I used ACT for years and by comparison the analogy of Edison to iphone 6+ is valid for ACT to Prophet.

Cons

Technical issues can and do occur from time to time. Its a technical process to resolve these and invariably we need assistance from the help team in Seattle which given the time zones between there and here in Munich can be a little limiting at times