AzureDesk

RATING:

4.5

(51)

About AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting. AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations. The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asan...

AzureDesk Pricing

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard
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AzureDesk Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AzureDesk

1 - 5 of 50 Reviews

User Profile

Mark

Verified reviewer

Printing, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

PROS

Cloud based and very easy to use. Quick to setup

CONS

More features is always good but they do seem to get added once requested

Kaitlyn

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2019

VPN User Review

It keeps support tickets reasonably organized

PROS

It's more streamlined than other similar products, in my experience.

CONS

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Reasons for switching to AzureDesk

I didn't, someone else on the support team did. I'm sure he had his reasons.

Anthony

Information Technology and Services, 1 employee

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

AzureDesk Product Review

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

PROS

Very simple to setup and use Useful Knowledge base

CONS

No manual time logging No Mobile support

Michael

Media Production, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Azure Desk

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

PROS

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

CONS

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Vendor Response

thank you so much

Replied January 2019

Shaun

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

AzureDesk

We have very pleased with the software and support - at a great price as well!

PROS

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

CONS

I haven't had any issues to note - so far its been great.

Reasons for switching to AzureDesk

Price increase of old software