# BeInContact Software Reviews, Demo & Pricing - 2026 > Review of BeInContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/beincontact-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / BeInContact Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BeInContact 2026: Benefits, Features & Pricing Wondering if BeInContact is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview BeInContact 4.4 [(14)](https://www.softwareadvice.com/crm/beincontact-profile/#reviews) Pricing Starting at €38.00 per month ### About BeInContact BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more. Wondering if BeInContact is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## BeInContact User Interface ## Popular BeInContact Alternatives Main Product BeInContact 4.4 [(14)](https://www.softwareadvice.com/crm/beincontact-profile/#reviews) Ratings Breakdown - 4.36Ease of use - 3.89Value for money - 4.29Customer support - 4.0Functionality Pricing Starting at €38.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## BeInContact Pricing and Plans Starting price: €38.00 per month Free Trial Free Version Basic €38.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BeInContact Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of BeInContact Activity Dashboard Activity Tracking Agent Interface AI Copilot Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Autoresponders Blended Call Center Callback Scheduling Call Center Integration Call Center Management Call Disposition Caller Profiles Call List Management Call Reporting Call Scheduling Call Tracking Call Transcription Call Transfer Campaign Management Campaign Specific Caller ID Canned Responses Chatbot Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Content Management Customer Database Customer History Customer Segmentation Customizable Branding Customizable Caller ID Customizable Forms Customizable Reports Customizable Templates Data Import/Export Document Storage Drag & Drop Email Management Event Triggered Actions Fax Management FCC Compliance File Sharing File Transfer FTC Compliance Inbound Call Center Inbox Management Integrations Management Interaction Tracking Knowledge Base Management List Management Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Data Sources Multiple Scripts Multiple User Accounts Offline Form On-Demand Recording Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Dialer Preview Dialer Proactive Chat Progressive Dialer Purchasing & Receiving Quality Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Role-Based Permissions Scheduled Recording Screen Sharing Search/Filter Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On SMS Messaging Social Media Integration Spam Blocker Support Ticket Management Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Transcripts/Chat History Transfers/Routing Two-Way Audio & Video Video Call Recording Video Chat Video Conferencing Voice Customization Voice Mail VoIP VoIP Connection Workflow Automation ## BeInContact Integrations Oracle Service Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Vtiger CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 20 integrations ## BeInContact User Reviews Overall Rating 4.4 Ratings Breakdown 5 57% 4 21% 3 21% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 3.9 Customer support 4.3 Functionality 4.0 Have you used BeInContact and would like to share your experience with others? Demuni Abhishek D. Verified reviewer Education Management 51-200 employees Used daily for more than 2 years Reviewed December 2021 Flexible and easily customizable 5 As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations. Cons: Reporting doesn’t guarantee enough flexibility Read More PB Paolo B. Verified reviewer Machinery 501-1000 employees Used daily for less than 6 months Reviewed December 2021 Un piacere lavorare con voi 4 L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi. Cons: Al momento nulla di particolare da segnalare Reasons for switching to BeInContact Per avere una soluzione più flessibile, con caratteristiche più vicine alle nostre necessità lavorative e che fosse altamente personalizzabile. Read More GG Gloria G. Verified reviewer Mechanical or Industrial Engineering 5001-10000 employees Used daily for more than 2 years Reviewed December 2021 a good option 3 Ratings Breakdown 4 Ease of use 4 Customer support 3 Functionality Pros: The software is very intuitive and easy to use Cons: it looses the net with facility and I can not contact. Read More AT Alessio T. Verified reviewer Industrial Automation 501-1000 employees Used daily for more than 2 years Reviewed December 2021 Un salto generazionale 5 L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio. Cons: Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto. Read More SM Stefano M. Verified reviewer Professional Training & Coaching 51-200 employees Used daily for more than 2 years Review source Reviewed December 2021 An intuitive and reliable Contact Center solution 5 The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance. Cons: The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved. Read More CA Cristina A. Verified reviewer Mechanical or Industrial Engineering 1001-5000 employees Used daily for more than 2 years Reviewed December 2021 Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más. 3 Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente. Cons: Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente. Read More Alessandro B. Verified reviewer Retail 51-200 employees Used weekly for less than 12 months Reviewed December 2021 Un software valido e un team sempre pronto ad aiutarti 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Il software è molto facile da utilizzare, soprattutto da parte degli operatori. Le schermate di supervisione sono chiare e permettono ai team leader di avere sempre tutto sotto controllo. La reportistica è numerosa e copre tutte le possibili necessità. Quando c'è stato bisogno di integrare i dati del centralino su altre piattaforme, il team ci ha aiutato a farlo nel minore tempo possibile. Le soluzioni adottate sono state semplici da integrare e poco dispendiose per il nostro IT. Cons: La reportistica fornita si basa su alcuni assunti standard, che non è possibile modificare. In caso di necessità si possono chiedere report ad hoc o modifiche delle metriche, ma è un processo che ha bisogno di tempo e quindi potrebbe rallentare le operazioni. So che era in programma di dare la possibilità ai supervisor di creare i report, senza passare dal team di BeCloud, ma non ho potuto provare questa funzione. Read More SB Simone B. Verified reviewer Machinery 501-1000 employees Used daily for less than 12 months Reviewed February 2022 Ottima piattaforma con forti possibilità di customizzazione 5 La stabilità del sistema e la possibilità di configurazione delle task sulle chiamate entranti e loro smistamento in base a criteri identificativi del chiamante, alle relative aree geografiche, alla data di calendario ed alle fasce orarie e giorni della settimana hanno permesso di creare dei filtri molto efficaci per la gestione degli indirizzamenti e di non perdere più neanche una richiesta importante di supporto. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Sicuramente la gestione dei vari phone device di comunicazione selezionabili è un must, permette di poter usare qualsiasi tipo di strumento audio adattandosi così in modo molto flessibile alle condizioni e luogo di lavoro del momento. Interfaccia semplice e intuitiva che permette di muoversi velocemente attraverso il portale e di accedervi se necessario anche da mobile device. Cons: La mancanza di una vera e propria rubrica personale e di team è forse l'unica vera pecca del sistema, esiste una funziona che può in parte sopperirvi, ma non in modo completo. Read More Danilo S. Verified reviewer Marketing and Advertising 51-200 employees Used daily for more than 2 years Reviewed January 2022 Custom CTI phone bar 5 Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Altamente customizzabile, user friendly ed alta cura del cliente Cons: un'interfaccia di base che può essere migliorata Read More Matteo B. Verified reviewer Higher Education 201-500 employees Used daily for less than 2 years Reviewed December 2021 Utilizzo Lavorativo 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Ho utilizzato il prodotto giornalmente per un anno e mezzo. Ho apprezzato la facilità di utlizzo dello stesso e la tempestiva assistenza ricevuta in caso di problematiche Cons: Non ho rilevato molti aspetti negativi nel prodotto. Read More Showing 1 - 10 of 14 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare BeInContact with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice