--- title: "BigContacts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigContacts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigContacts is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/big-contacts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [BigContacts](https://www.softwareadvice.com/crm/big-contacts-profile/) / BigContacts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/big-contacts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/big-contacts-profile/alternatives/) # BigContacts User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 205 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 97 reviews (47%) - 4 stars: 88 reviews (43%) - 3 stars: 15 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. - The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. - The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes. ### Most mentioned cons - Some emails sent through the CRM software are slow to load. - It does not offer integrations with some of our preferred tools, such as Slack. ## BigContacts customer reviews Showing reviews 1-25 of 205 (page 1). ### Great value - easy to use - Overall rating: 4/5 - Reviewer: Thomas G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do. #### Cons The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc. --- ### Just what I was looking for - Overall rating: 4/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields #### Cons More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts #### Reasons for choosing BigContacts Beehyve was geared specifically for MLMs but didnt have as many features for the same price. Therewerern't email alerts or multistep tasks. Apptivo looked very adaptable but the learning curve was very high. You had to learn a code to set up any function. It might have been more powerful than Big Contacts but I don't have the time to do it all myself as a solo. Plus this is a part time second job business for me. It might be worth a look if you have more people with lots of free time. --- ### Big Contacts is an okay CRM - Overall rating: 3/5 - Reviewer: Helen R. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered It is a cost effective CRM program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The CRM is easy to use. It is cost effective. #### Cons It is hard to export your data. There is no App for smartphone or tablet use. --- ### Customer relations have never been easier at my company due to BigContacts - Overall rating: 5/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. #### Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. --- ### HUGE RELIEF - Overall rating: 5/5 - Reviewer: Karen W. - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. clean, simple, intuitive, easy to use 2. customer service is prompt, competent, speaks perfect English, is based in the United States #### Cons upgrades are a challenge, but they get solved thanks to the PROS listed above. --- ### Good solution for smaller budget constrained companies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been able to customize it to meet our specific data needs. #### Cons Not totally intuitive and integration with our back end systems requires a lot of work and manual processing. --- ### Great tool for managing leads - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. #### Cons Looking forward to seeing more direct integrations for the tool. --- ### Powerful email marketing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. #### Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. --- ### Excellent program & easy to use - Overall rating: 5/5 - Reviewer: Chuck G. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### BigContacts great customizable CRM - Overall rating: 4/5 - Reviewer: Brian M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### CRM for small and medium sized companies - Overall rating: 4/5 - Reviewer: Anne P. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The response to my question today was very fast. Thanks. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ability to download our list of contacts into the software. Less expensive than Salesforce. Easy to add contacts, add activities and send notifications. #### Cons The reporting function was/still is not very intuitive or user friendly. --- ### I have used BigContacts for over 6 years! - Overall rating: 5/5 - Reviewer: Vivienne W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I started with their first version. I contacted Customer Support a number of times in first month and always received immediate response. Customer Support is based in USA. They continually upgrade their user friendly Software. Price reasonable you can pay monthly or can get a discount if paid annually. BigContact is great for multiple users to see client file and update in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Use of use can add additional seats immediately at low cost #### Cons Slight learning curve, just like any new software --- ### Great Product - Overall rating: 5/5 - Reviewer: Alan B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered This is a great platform and meets all of your contact management needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data. #### Cons No multiple points mapping program. Everything else is great! #### Reasons for choosing BigContacts Simplicity --- ### Great Tool, great price - Overall rating: 4/5 - Reviewer: Melissa G. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I've yet to find ONE tool that does everything I need. I've given up trying. Big Contact does a better job at handling most of my data. I still rely heavily on a variety of spreadsheets, but this is a great component of a larger system. I've found their customer service to be far superior to any other team. Easy to reach, knowledgeable and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that I can customize it -'tab order', check boxes, the report writer #### Cons A silly gripe...but I need to be able to copy & paste the client data into another software application. As it stands now I get the google maps logo in my cut & paste & it really screws up the fomatting, etc in the other applications!!1 I LOVE the google map feature....I just wish it were located somewhere else! --- ### Best thing we ever did - Overall rating: 5/5 - Reviewer: Chuck G. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Big Contacts has helped gather our customer information in a way we were not doing in the past. It has made territory realignments much simpler and easier for the new rep. I highly recommend BC, as we have been a customer for over six years. Customer service is excellent and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use #### Cons Reports could have more detailed information --- ### Well worth it!! - Overall rating: 5/5 - Reviewer: Kalei B. - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Big Contacts for a few years now. It has been such an easy program to use and has helped us keep all leads organized. Any questions or problems I have ever had with Big Contacts have been resolved very quickly, they truly go above and beyond with their customer support. We have also used other programs that work side by side with Big Contacts and have never had any problems with them talking to each other. We would highly recommend Big Contacts to anybody! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very easy to use and organize things how you want them to be #### Cons I wish there was more detailed options to search for people (phone number, email). I find the reports don't always bring up all the correct people. --- ### Big Contacts is a great CRM for small business - Overall rating: 5/5 - Reviewer: Deb P. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We went with Big Contacts after Cisco bought WebEx and then disbanded the product. While at the time BC didn't meet all our needs it was the best fit at an affordable price. Since then many functions have been improved and added. We need BC for our contact database. It is extremely easy to segment our database by customized tags. We use it every day to manage our marketing campaigns, sales process, and generally manage our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been Big Contact subscribers for over six year. Here's why we like it: 1. easy to use 2. works well for a team of people working together 3. the task reminders are a great function 4. the reporting function is fairly easy to use #### Cons The things we'd wish were added or improved are: 1. better connection of email to outlook --- ### Big contacts Review after One Year of usage Boccaccio & Associates - Overall rating: 4/5 - Reviewer: Carolyn B. - Product usage: Used unspecified for unspecified - Reviewed: January 2010 - Review source details: This review was submitted organically. No incentive was offered Satisfied with the program. Would just like to see some improvements in the emailing. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Big Contacts has worked perfectly for our small business. Being able to be have access to all our clients and vendor contacts anywhere we can get online is terrific. We have also used the feature of assigning tasks which helps us keep track of when our clients need to be contacted. The other feature that I find valuable is being able to attach a file to the clients contact page. This feature is terrific. I have been able to get attached excel spreadsheets that was established in our office and work on them from home. This allows us to have a virtual office, working with our clients anywhere. #### Cons I have had some problems with emailing directly from the big contacts page. It would be helpful if we could get confirmation that our email has been sent. Also when preparing an email draft there is no way to save. I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing. It would have been nice to be able to save the email as a draft. I rarely use the email feature because I need some confirmation that my email has been sent and received. --- ### Big Contacts Review - Overall rating: 3/5 - Reviewer: Olivia R. - Product usage: Used unspecified for unspecified - Reviewed: January 2010 - Review source details: This review was submitted organically. No incentive was offered Overall, I recommend that someone interested in Big Contacts request a trial period to test the program before buying. I am overall, relatively satisfied with the program, and would recommend that any small business give it a try. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 #### Pros Big Contacts provides a comprehensive contact management database with a variety of sales and marketing management tools. Regularly, they release updates and enhancements to their user interface that make the program more user friendly and logical. #### Cons Big Contacts is web based, and therefore, there are times when unreliable internet connectivity or browser issues can cause the program to be unreliable. I have found that each time a new release or enhancement is implemented, there are small glitches and bugs that can impair the usability of the program. In addition, since the program is web based, it requires internet connectivity that is not always available when traveling. Big Contacts has advertised that they will soon release an Outlook Synchronization tool, but there is no projected release date on this. In addition, there is no dedicated customer service telephone line to call for technical assistance. In my opinion, their level of customer service is unsatisfactory. --- ### Great fit for our organization. - Overall rating: 5/5 - Reviewer: Melinda P. - Industry: Dairy - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We are not a sales-oriented company. Rather we are a 10-employee organization focused on tracking, building and maintaining relationships with approximately 500 partners in our industry. We found Big Contacts to be that nice fit between an Excel spreadsheet (or multiple Excel spreadsheets) and Salesforce. It's robust enough to track and maintain all of the information we need and yet cost effective enough to not break our bank. Because it is a very sales-focused software, there are many features we don't use and there are many features we've figured out how to make work for us. We love the mobility of the software and we're looking forward to implementing the marketing module down the road. All in all, a great find for us and a perfect fit for our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### This is the best cloud contact management software I have found to date. - Overall rating: 5/5 - Reviewer: Matthew G. - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Retention of business along with new business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients #### Cons The mobile end of things could be improved. I'm on the go a lot and this function is important when out of the office. --- ### Great business tool. Minimizes busy work - Overall rating: 5/5 - Reviewer: Zach N. - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Been using Big Contacts for several years now and it has helped me grow my sales while minimizing my time spent entering customer data. Would highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use. can schedule and assign meetings/tasks. quick access to customer info #### Cons sometimes have issues using on my mobile phone --- ### Great CRM - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Outstanding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly and very easy to customize. Great tech support that is very responsive to our needs. #### Cons None. So far the software has done very well for our office with no issues. --- ### A lot of bang for your buck - Overall rating: 5/5 - Reviewer: Kimberly H. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I've been using this software for several years. It has a few areas that could be tweaked a bit, but for the price , this product gives a lot for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use/accessibility. #### Cons The cut and paste feature in the notes. --- ### Blue Dress Marketing - Overall rating: 5/5 - Reviewer: Ingrid G. - Product usage: Used unspecified for unspecified - Reviewed: January 2010 - Review source details: This review was submitted organically. No incentive was offered Overall, I am very satisfied with this! Very useful to keep up with all the task necessary for our organization. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Everything in one place. Contacts, Forms, Calendar, and Scheduled Forecasted Sales. I also like the email marketing associated with it. #### Cons Too much money per user. If you are using this within a companu that needs many users, it becomes too expensive. #### Vendor response Ingrid, Thank you for your comments. We truly value your feedback. We are constantly looking for ways to keep our prices low, and have found a good balance for what we offer. We believe very strongly that we must provide a high level of service and support for our customers and this does come at a small price. We currently offer you the following services as part of your subscription with BigContacts: live chat, email support, ticketing system,daily webinars to answer any questions you may have about the system and help guide you in the best practices of our system, a video library, and a complete library of articles. We deliver all this to you, PLUS the software and the constant stream of updates/ enhancements for less than $.50 per day/ user. We will continue to strive to find ways to keep costs down for you while adding more value to your business. Replied May 2010 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/big-contacts-profile/reviews/?page=2) --- BigContacts Reviews, Pros and Cons - 2026 Software Advice