All BigContacts Reviews
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Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great tool for managing leads
BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier.
PROSThe customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well.
CONSLooking forward to seeing more direct integrations for the tool.
Karen
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
HUGE RELIEF
One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen
PROS1. clean, simple, intuitive, easy to use 2. customer service is prompt, competent, speaks perfect English, is based in the United States
CONSupgrades are a challenge, but they get solved thanks to the PROS listed above.
Kimberly
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed September 2016
Could be better
To us Big Contacts ended up being a glorified Rolodex. Information was time consuming to enter, cross referencing was not easy and needing to print reports to find information was complicated. Customer service however was always available to answer questions and guide us through an issue. In the end, Big Contacts was not what we were looking for.
PROSThe screen was very easy to read and all customer info was clearly displayed.
CONSCross referencing was not easy. Searching for certain info was not easy, entering info was time consuming. Didn't like having to print reports to find what I needed. The process to find info was very complicated. We couldn't easily figure out how to link our emails so they were added to the history.
Bill
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Excellent software
Very responsive group whenever I contact them with questions.
PROSEase of use. Cloud based. Great customer service support.
CONSThere is only one thing that I wish was available with this software. Right now whenever you want to move someone from one date to another date on the calendar it must be done individually. Sometimes I want to move multiple contacts at one time and there is no way to do it in a group.
Reason for choosing BigContacts
Pricing and ease of use.
Angela
Apparel & Fashion, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Just what I was looking for
I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact!
PROSSet up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields
CONSMore fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts
Reason for choosing BigContacts
Beehyve was geared specifically for MLMs but didnt have as many features for the same price. Therewerern't email alerts or multistep tasks. Apptivo looked very adaptable but the learning curve was very high. You had to learn a code to set up any function. It might have been more powerful than Big Contacts but I don't have the time to do it all myself as a solo. Plus this is a part time second job business for me. It might be worth a look if you have more people with lots of free time.
Rick
Construction, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
I've tried them all....
I am reinstalling my contacts to get back up to running with BC, so ask me in a few months. I don't foree any issues.
PROSI've been using Big Contacts for over 10 years. Last fall I was thinking I was going a different direction and I was thinking Big Contacts didn't offer what I wanted, so I spent over 2 months trying EVERTYHING out there and I disliked trying to re-learn the OTHER ways programs sorted their contacts. I finally found a replacement for Big Contacts and went with it, and now after 5 months using the other program, I am coming back to Big Contacts. With the new options they have developed, their very competitive pricing and their great customer service, they really CANNOT BE BEAT.
CONSNothing so far, contact me in a few months
Anne
Professional Training & Coaching, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
CRM for small and medium sized companies
The response to my question today was very fast. Thanks.
PROSAbility to download our list of contacts into the software. Less expensive than Salesforce. Easy to add contacts, add activities and send notifications.
CONSThe reporting function was/still is not very intuitive or user friendly.
Dave
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
outstanding value
I have found that using the program designed allows me to enter information once and forget about it. It has helped in moving my business to a truly paperless environment. When I am not in the office I can access the mobile app prior to a call to refresh my memory and review the history before a call with a client. Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised.
PROSThe program is easy to navigate and intuitive. I especially like the ability to customize fields to my specific needs.
CONSOnce in a while the program will freeze and the input isn't saved. I'm more aware to clear my browser (Chrome) to maximize efficiency of the program.
Nona
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Overall good review
overall good. I would like to see marketing module give the option of transferring contacts
PROSBeing able to put in history, notes and seeing past emails
CONSCan't change the name of the company once saved. Marketing module doesn't transfer contacts automatically.
Reason for choosing BigContacts
ease of use, finding contacts, notes
Reasons for switching to BigContacts
They closed
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Good solution for smaller budget constrained companies
We have been able to customize it to meet our specific data needs.
CONSNot totally intuitive and integration with our back end systems requires a lot of work and manual processing.
Jerry
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
The right CRM for taking your company up a notch
I've recommended it to clients that have been driven to tears by the best known sales software. The Demo was sufficient to convince them to change.
PROSThe functionality delivered for the price is terrific. The fact that automated marketing sequences are included make it a better deal than most That, plus simplicity of operation make it a delight for the "little guy."
CONSYou can;t print out the calendar. those of us that live where there are gaping holes in cel coverage need to have a printed calendar for reference almost daily.
Reason for choosing BigContacts
I needed a solid business oriented CRM for use in a business to support changes in strategy and implementation.
Kalei
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Well worth it!!
We have been using Big Contacts for a few years now. It has been such an easy program to use and has helped us keep all leads organized. Any questions or problems I have ever had with Big Contacts have been resolved very quickly, they truly go above and beyond with their customer support. We have also used other programs that work side by side with Big Contacts and have never had any problems with them talking to each other. We would highly recommend Big Contacts to anybody!
PROSIts very easy to use and organize things how you want them to be
CONSI wish there was more detailed options to search for people (phone number, email). I find the reports don't always bring up all the correct people.
Deb
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Big Contacts is a great CRM for small business
We went with Big Contacts after Cisco bought WebEx and then disbanded the product. While at the time BC didn't meet all our needs it was the best fit at an affordable price. Since then many functions have been improved and added. We need BC for our contact database. It is extremely easy to segment our database by customized tags. We use it every day to manage our marketing campaigns, sales process, and generally manage our business.
PROSWe have been Big Contact subscribers for over six year. Here's why we like it: 1. easy to use 2. works well for a team of people working together 3. the task reminders are a great function 4. the reporting function is fairly easy to use
CONSThe things we'd wish were added or improved are: 1. better connection of email to outlook
Szmoyne
Writing and Editing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2016
Great CRM system!
This system is amazing! I only wish that you didn't have to upgrade for something as simple as a new user. I also have to say that every time I had a problem I got a quick response in the chat. In addition, with the new system they are getting ready to launch they asked for our feedback, I sent it, and all the updates or changes I requested they made and immediately! This only says one t hing about them....THEY GENUINELY CARE ABOUT YOU!!!!!
PROSBeing able to utilize one software for all my needs; email, billing, tasks, clients. Everything!
CONSNot being able to add as many users needed; for us 3 in the BIG package.
Matthew
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
This is the best cloud contact management software I have found to date.
Retention of business along with new business.
PROSI really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients
CONSThe mobile end of things could be improved. I'm on the go a lot and this function is important when out of the office.
Chuck
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Best thing we ever did
Big Contacts has helped gather our customer information in a way we were not doing in the past. It has made territory realignments much simpler and easier for the new rep. I highly recommend BC, as we have been a customer for over six years. Customer service is excellent and easy to work with.
PROSEase of use
CONSReports could have more detailed information
Carolyn
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed January 2010
Big contacts Review after One Year of usage Boccaccio & Associates
Satisfied with the program. Would just like to see some improvements in the emailing.
PROSBig Contacts has worked perfectly for our small business. Being able to be have access to all our clients and vendor contacts anywhere we can get online is terrific. We have also used the feature of assigning tasks which helps us keep track of when our clients need to be contacted. The other feature that I find valuable is being able to attach a file to the clients contact page. This feature is terrific. I have been able to get attached excel spreadsheets that was established in our office and work on them from home. This allows us to have a virtual office, working with our clients anywhere.
CONSI have had some problems with emailing directly from the big contacts page. It would be helpful if we could get confirmation that our email has been sent. Also when preparing an email draft there is no way to save. I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing. It would have been nice to be able to save the email as a draft. I rarely use the email feature because I need some confirmation that my email has been sent and received.
Bryant
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great CRM and Marketing platform
It has been great, and when there is a problem customer service is quick to help out.
PROSEase of use and customer service makes life easy
CONSHad problems utilizing the marketing module, but was informed by customer service how to use it correctly
Joy
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Extremely user-friendly CRM!
I just loved being able to keep "on task" with customers. it's so difficult to remember all the details & Big Contacts helps you keep you organized and able to follow up.
PROSIt was so easy to use - intuitive functionality.
CONSNo email tracking. Often emailing thru the system would go to receiver's junk (i think). My main suggestion would be to offer email tracking to be able to see if receiver has opened message. Minor complaint would be sometimes (not every time - maybe user error?) the Company Name would not appear in contact search.
Spring
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2010
Big Contacts is an all around great CRM and Sales tool
I have recommended Big Contacts to several clients and friends. This is a great CRM software that is very affordable.
PROSI love the easiness of Big Contacts. It is perfect for a great sales database. The tags,the automaitc emails into the database, the daily email reminders, the automatic attachments that are saved to their name if an email was sent, and much more... It takes the thinking out of the sales pathing. It is very user friendly and easy to import and export contacts. I have used other CRM softwares... Hands down big contacts is the best. The best part is that it is affordable.
CONSIt needs to be able to check for duplicate contacts and have a way to merge the contacts into one.
Vendor Response
Spring, Thank you for taking the time to review BigContacts. I wanted to share some great news with you. We have a de-duplication feature that we are currently working on that we hope the release in the next 30-45 days. This de-duplication feature will not only allow you to de-duplicate contacts after you import new ones, but you can occasionally scan your entire database to find duplicates and merge them - helping you to maintain a clean database. I encourage you to subscribe to our product news blog as we announce all new features as they go live! http://www.bigcontacts.com/news/
Replied May 2010
Jeff
Insurance
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2016
Long time user
Use as CRM for Insurance Agency...2 users , tasks flow smoothly. Also use letter templates and email functions.
PROSBasic functions- task modules
CONSLack of ability to schedule recurring multi step tasks
Tony
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2020
Feedback from Tony
Pretty good
PROSThe Reporting functionality is the stand out feature for me
CONSHow we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted
Reason for choosing BigContacts
N/a
Reasons for switching to BigContacts
Cost was an influence, Big Contacts provides for some of our important needs - for creating and tracking workflow efficiently and for recording activity and events
Alejandra
Real Estate, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed May 2018
Beneficial for Business operators all around
The to-do lists are a total savior sometimes when you are busy and take a second to look at your list.
PROSAdjusting to working with the software is very easy, users can share information and view each others activities related to certain job tasks. Also allows you to keep notes on system so that you can keep better track on your work.
CONSUpdating contacts when their information changes can be tricky because you must add another contact and then it can become confusing when trying to figure out which one is correct.
Don
Banking, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Loan Originator's Dream
I can know about the person I am talking to on the phone instantly by typing their name, and better yet... I have all their communications and emails and my notes to make sure I always sound informed. Great product when you have lots of clients and realtors.
PROSSpeed of data return, social media updating on contacts, email templates
CONSDon't know how to send emails to a group of leads yet.. also, sometimes the emails I send are not instant.
Helen
Media Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2019
Big Contacts is an okay CRM
It is a cost effective CRM program.
PROSThe CRM is easy to use. It is cost effective.
CONSIt is hard to export your data. There is no App for smartphone or tablet use.