BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier.

The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well.

Looking forward to seeing more direct integrations for the tool.

One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen

1. clean, simple, intuitive, easy to use 2. customer service is prompt, competent, speaks perfect English, is based in the United States

upgrades are a challenge, but they get solved thanks to the PROS listed above.

To us Big Contacts ended up being a glorified Rolodex. Information was time consuming to enter, cross referencing was not easy and needing to print reports to find information was complicated. Customer service however was always available to answer questions and guide us through an issue. In the end, Big Contacts was not what we were looking for.

The screen was very easy to read and all customer info was clearly displayed.

Cross referencing was not easy. Searching for certain info was not easy, entering info was time consuming. Didn't like having to print reports to find what I needed. The process to find info was very complicated. We couldn't easily figure out how to link our emails so they were added to the history.

Very responsive group whenever I contact them with questions.

Ease of use. Cloud based. Great customer service support.

There is only one thing that I wish was available with this software. Right now whenever you want to move someone from one date to another date on the calendar it must be done individually. Sometimes I want to move multiple contacts at one time and there is no way to do it in a group.

I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact!

Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields

More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts

I am reinstalling my contacts to get back up to running with BC, so ask me in a few months. I don't foree any issues.

I've been using Big Contacts for over 10 years. Last fall I was thinking I was going a different direction and I was thinking Big Contacts didn't offer what I wanted, so I spent over 2 months trying EVERTYHING out there and I disliked trying to re-learn the OTHER ways programs sorted their contacts. I finally found a replacement for Big Contacts and went with it, and now after 5 months using the other program, I am coming back to Big Contacts. With the new options they have developed, their very competitive pricing and their great customer service, they really CANNOT BE BEAT.

Nothing so far, contact me in a few months

The response to my question today was very fast. Thanks.

Ability to download our list of contacts into the software. Less expensive than Salesforce. Easy to add contacts, add activities and send notifications.

The reporting function was/still is not very intuitive or user friendly.

I have found that using the program designed allows me to enter information once and forget about it. It has helped in moving my business to a truly paperless environment. When I am not in the office I can access the mobile app prior to a call to refresh my memory and review the history before a call with a client. Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised.

The program is easy to navigate and intuitive. I especially like the ability to customize fields to my specific needs.

Once in a while the program will freeze and the input isn't saved. I'm more aware to clear my browser (Chrome) to maximize efficiency of the program.

We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints.

The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do.

The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc.

We have been able to customize it to meet our specific data needs.

Not totally intuitive and integration with our back end systems requires a lot of work and manual processing.

I've recommended it to clients that have been driven to tears by the best known sales software. The Demo was sufficient to convince them to change.

The functionality delivered for the price is terrific. The fact that automated marketing sequences are included make it a better deal than most That, plus simplicity of operation make it a delight for the "little guy."

You can;t print out the calendar. those of us that live where there are gaping holes in cel coverage need to have a printed calendar for reference almost daily.

The interface took a little while to get used to, but I really enjoy the improvements. The 3.0 has a much better format for adding new clients, which also includes more information fields. The entire system seems to be running quicker as well, which I thoroughly appreciate. I did notice that on the 2.0 version there was an option to remove individual task items from an overall task list, which seems to have disappeared on the 3.0 upgrade. Overall I think 3.0 is the way to go!

Task lists, easy to input client information, daily reminders of outstanding tasks, able to assign tasks to others

Between the 2.0 and 3.0 upgrade the option to remove individual task items on the task list page seems to have disappeared.

We have been using Big Contacts for a few years now. It has been such an easy program to use and has helped us keep all leads organized. Any questions or problems I have ever had with Big Contacts have been resolved very quickly, they truly go above and beyond with their customer support. We have also used other programs that work side by side with Big Contacts and have never had any problems with them talking to each other. We would highly recommend Big Contacts to anybody!

Its very easy to use and organize things how you want them to be

I wish there was more detailed options to search for people (phone number, email). I find the reports don't always bring up all the correct people.

I have 40 years worth of client files (hard copies). We don't even have emails for most. As I bring our office into the 21st century, this software has opened my eyes to the possibilities of constant contact and communication with the clients that was just not possible before. This software will enable our business to grow in ways we never thought possible through efficiency and organization.

Ease of use without having to watch endless tutorials.

Can't think of any. First software of this type I've used.

As the administrator of this software for our Kubota dealership I'm having mixed reviews from our sales guys. Some guys are just nailing it in the head while others are having what I think is browser issues. I've seen the problems first hand and they can't add contacts. We've kept it simply with only three required fields yet still issues. Were working on it. Other than that, I see what this product can do for us in the future. It's an investment and like investment it takes a little time to see a return. It's only been a couple of weeks now and once we get everyone on the same page I'm sure it will take off. Main thing is, Big Contacts will be a safety net for things falling through the cracks and should lead to more sales. Time will tell if this will hold true.

It's easy for me to use, and it is acts as a manager, safe guard, reminding system, calendar, data base, the list goes on. It steam lines how are sales process should be and it makes everyone a little more accountable.

Having some issues with some of our users. Don't know if its the browser or what but its basic stuff that isn't working properly.

We are not a sales-oriented company. Rather we are a 10-employee organization focused on tracking, building and maintaining relationships with approximately 500 partners in our industry. We found Big Contacts to be that nice fit between an Excel spreadsheet (or multiple Excel spreadsheets) and Salesforce. It's robust enough to track and maintain all of the information we need and yet cost effective enough to not break our bank. Because it is a very sales-focused software, there are many features we don't use and there are many features we've figured out how to make work for us. We love the mobility of the software and we're looking forward to implementing the marketing module down the road. All in all, a great find for us and a perfect fit for our organization.

For the most part it is fine. I think the report builder is horrible, not user friendly at all. I would like to see more report capability for marketing purposes

It is fairly easy to use. Has good flexibility.

List creation is not user friendly. It needs to have a contact merge function to deal with duplicates.

Been using Big Contacts for several years now and it has helped me grow my sales while minimizing my time spent entering customer data. Would highly recommend.

ease of use. can schedule and assign meetings/tasks. quick access to customer info

sometimes have issues using on my mobile phone

This is the second time that I am using Big Contacts and the experience remains very positive. The support I have received has been very good. The process to get started is also very easy.

Web-based and flexible

I wish the functionality was just a slight bit more customizable.

Overall, I recommend that someone interested in Big Contacts request a trial period to test the program before buying. I am overall, relatively satisfied with the program, and would recommend that any small business give it a try.

Big Contacts provides a comprehensive contact management database with a variety of sales and marketing management tools. Regularly, they release updates and enhancements to their user interface that make the program more user friendly and logical.

Big Contacts is web based, and therefore, there are times when unreliable internet connectivity or browser issues can cause the program to be unreliable. I have found that each time a new release or enhancement is implemented, there are small glitches and bugs that can impair the usability of the program. In addition, since the program is web based, it requires internet connectivity that is not always available when traveling. Big Contacts has advertised that they will soon release an Outlook Synchronization tool, but there is no projected release date on this. In addition, there is no dedicated customer service telephone line to call for technical assistance. In my opinion, their level of customer service is unsatisfactory.

I've been using this software for several years. It has a few areas that could be tweaked a bit, but for the price , this product gives a lot for money.

Ease of use/accessibility.

The cut and paste feature in the notes.

Functionality and ease of use is high. Editing functions could be better on saved actions. For the money, overall great experience.

Cost, ease of use.

Editing is almost nonexistent

We love the beta site but wish that there was improved functionality around searching by email address, not just name.

Cost, ease of use.

Inability to search by email.

Steps for setting up things are pretty cumbersome. I really don't use it much anymore as everything I want is some additional expense (spell check used to be an "add -on" now email confirmation is). We use an event software that is much more responsive, flexible and easy to use and all-inclusive. BigContacts stores the data and lets me send emails. That's about it - ps lots of emails in the history have been lost over time. I just stick with it because all my data is there now....

Stores the info and now allows spell check

Read previous notes

Outstanding

User Friendly and very easy to customize. Great tech support that is very responsive to our needs.

None. So far the software has done very well for our office with no issues.