I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand.

Helps us seem like a large firm with recurring task lists, mass emails & email storage.

Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers.

After using it for a few months, we asked for our data to be given back to us as the online system doesn't work. Several weeks later and many failed attempts the developers are still unable to assist.

All the CRM features a small business needs on a budget that all can afford. Great customer support - best I have seen for any online product solution.

Easy to add contacts, add activities and send notifications.

It was so easy to use - intuitive functionality.

Ex-Salesforce.com user appreciates value of BigContacts.

Next, the program had a problem and stopped showing all of my contacts. It would only show the first 25.

The inability to merge companies and contacts, as we have several redundant contacts.

I would definitely recommend BigContacts for ease of use, price, features, and value.

Very responsive group whenever I contact them with questions.

Overall my experience is great. Very straight forward program that delivers exactly what business need in order to keep organized and on track.

Very impressed with big contacts, it is very easy to use and offers a lot of options and services for a very affordable price.

The ability to integrate with email and my newsletter tool--Mail Chimp is also a BIG plus.

Ease of use without having to watch endless tutorials.

Not very intuitive and reporting is very difficult. Difficult to filter on various fields.

Big Contacts is very user friendly compared with my experience with Salesforce. We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised.

Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink.

Excellent CRM, Very user friendly, great customer support, and very good about adding enhancements we need in our business.

Great value for single user or company with multiple users. Outstanding Customer Service.

I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients.

Software is easy to use - refunds are quick and easy and the recordings come in handy as well. I like that we can see what is gong on in real time and the account manger is super helpful.

Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability.

It is easy to use and customize. The support you receive from the company is great.

We are seeing great conversion ratios with the leads we receive from Contactability. Also, the customer service has been excellent.

Great customer service and very easy to use system leads have been good compared to other cos.

I love the concept in theory. The idea of sending emails that I design to designated marketing lists is fantastic.

We have been using SmartFinancial leads for almost 2 weeks and I have been very impressed with things.

They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach.

Great customer service, quick response from the sales contact, it is very easy to use and encompasses most of the return reasons we come across.

Do not use this lead company. Poor leads, poor system, poor customer service.

He has made this an amazing experience. He works with us to keep our campaigns where we want them and continue to move in the right direction.

Occasionally we will have a bad lead or two but that is normal with any lead source.

Their service is really good and they are constantly refining their process and filters.

Their customer service is also willing to work with you and they really tried to help me improve my ROI. The people I worked with with very professional and always helpful.

Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.

I have been incredibly impressed with contactability. Their pricing is very competitive, but their service sets them apart.

But when you have bad rules you don't lie to the customers about it. And then when they have the exact problem they were worried about, don't act like you went through it all and explained everything.

Six years in the business and this is the most impressed I have been with a lead company.

Very pleased with quality and customer service.

Great lead program with excellent return policy that is very user friendly.

Ease of use and customer assistance, very easy interface.

Intuitive functionality on the portal. Mostly self-servicing which I like.

You have to cancel before your funds are gone so there was no other option.

Really could have been a great experience if the follow through would have been better.

You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.

US Dollar

BIGContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BIGContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.



LongDescription

Lead Capture

Sales Pipeline Management

Calendar/Reminder System

Lead Distribution

Pipeline Management

Calendar Management

Data Import/Export

Email Tracking

Contact Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Shared Contacts

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Activity Dashboard

Segmentation

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Monitoring

Third-Party Integrations

Task Management

Campaign Management

Prospecting Tools

Search/Filter

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Forever free plan for startups with 100 contacts. Paid starts at $9.99/user/month with a 15-day free trial.

You won't find another system (with all the features we offer) at a lower price!  Best of all, when you upgrade to a paid account, we will train your entire team - at NO charge!

Go to this link to view more detailed pricing:  https://www.bigcontacts.com/pricing/

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

BigContacts

Live Online

Webinars

Documentation

Videos

Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.


Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.


The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.



BigContacts vs Contactability

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