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Help Scout

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Ratings & Reviews

Overall Rating

4.31 / 5 (199)

4.71 / 5 (156)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

June 26, 2020

July 9, 2020

Pros/Cons

  • Pros

  • I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

  • Good value for cost per user. Like the web-based format and the customization options.

  • Cons

  • upgrades are a challenge, but they get solved thanks to the PROS listed above.

  • Had problems utilizing the marketing module, but was informed by customer service how to use it correctly

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots