Big Purple Dot calls management
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Web browser (OS agnostic)About Big Purple Dot
Big Purple Dot is a real estate CRM solution, which helps realtors and mortgage lenders capture, generate, and manage leads from various sources including Facebook and realtor.com. The software allows managers to prioritize leads based on specific parameters or lead statuses to create a queue and schedule follow-ups.
The platform lets administrators create custom text messages to send automated responses and utilize custom email templates to facilitate email marketing processes. The centralized dashboard offers a CRM module, which enables professionals to receive automated reminders for specific tasks. Additionally, Big Purple Dot helps teams record and track incoming/outgoing calls and messages in real-time.
Big Purple Dot lets businesses modify the ...
1 Reviews of Big Purple Dot
Overall rating
2.00 / 5 stars
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November 2020
Darryl from Signature Real Estate Group
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2020
Bad Business
I have been a Big Purple Dot customer for a few years. It is, in my opinion, a basic CRM where I am able to put my notes and scheduled my follow up calls. I was on a "Free" trial that ran its course for about a year - I kept on receiving service reminders and I simply responded that I was all set with the free platform. They looked further into my file and saw that I was not paying for their service and demanded that I sign up that day or my files will be emailed to me. With having my whole business in their platform, I reluctantly signed up. I got accustomed to Big Purple Dot but eventually, I outgrew it with my business and what kind of functionality that I wanted for my business. I would pay for the year upfront to receive monthly discounts and now that I have moved over to another more elaborate CRM system (KVCore) they are refusing a refund for the months that have not been used! I will not apologize that my business has outgrown their system but I shouldn't be penalized that to say that I had receive notice during my orientation when ultimately there wasn't one!
Pros
I received text messages to contact clientele with full notes
Cons
It was not simplistic to send out blast text messages Could not find someone with just their phone number