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Bigin by Zoho CRM vs Odoo

Bigin by Zoho CRM vs Odoo

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Overall Rating
4.7 (533)
4.2 (1032)
Ease-of-Use
4.7 / 5
4 / 5
Value for Money
4.7 / 5
4.1 / 5
Customer Support
4.5 / 5
3.8 / 5
Functionality
4.5 / 5
4.1 / 5
Last Review Written
October 8, 2024
October 8, 2024
Pros/Cons
  • Pros

  • It seems that you like the neat and clean interface of this CRM system. It's great to hear that you find the user interface appealing and user-friendly.
  • We are very pleased with the simplicity and clarity with which Bigin now accompanies our daily work.
  • What I like most about this software is its ease of use. Which is very straight forward and Deal focused.
  • Cons

  • Lost Email tracking functionality Lost Email tracking functionality.
  • Its inability to link to a few things we needed the integrations to do.
  • They were all a small businesses owner. It takes no time to setup and learn how it works.
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  • Pros

  • Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term.
  • One of the greatest strengths of Odoo is its flexibility. The software can be easily adapted to different industries and business models, making it a great choice for businesses of all types.
  • Overall it's the most suggestible not only just because of it's opensource but also, customer ease of access is very good with it.
  • Cons

  • It does not integrate into social networks, nor does it manage chat internally (at least, not without losing speed). Your targeting options are scarce.
  • The support is terrible, specially in UAE, the account managers for enterprise never respond and tickets are open for 3 and 4 days.
  • Upon further interaction we realized these needs could not be met. Not only were we not refunded for the hours we had actually utilized, they refused to refund us any of our unused retainer.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos