Bigin by Zoho CRM vs Tidio

RATING:

4.7

(412)

Bigin by Zoho CRM has 412 reviews and a rating of 4.67 / 5 stars vs Tidio which has 448 reviews and a rating of 4.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (412)
4.7 (448)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 18, 2024
April 17, 2024
Pros/Cons
  • Pros

  • I am using Bigin from last few months and it is one of the best CRM.
  • I enjoy that I can enter people quickly and see where they are. Because it is simple, I can keep it current with my prospects and the stage at which they are.
  • Cons

  • No automated lead allocation is something I hated most.
  • Limited number of custom fields, no email templates and difficult to create email templates on my own.
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  • Pros

  • It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.
  • I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.
  • Cons

  • Some of the videos are a bit confusing, for me at least.
  • Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.
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Pricing Range
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2023

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2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos