BigWave Software

Tracking project statuses, documentation, and scheduling.

Pros

The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects.

Cons

The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error.

Pros

This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related.

Cons

Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session

All of the scheduling data is in one place. Does make is easier to view and capture assignments

Pros

Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most

Cons

Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed.

Pros

Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard?

Cons

It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave.

Pros

Very good for site/system migrations. Very nice reporting and dashboards. I like being able to see information per site and rolls up.

Cons

Product is hard to use for other types of projects. Would like to be able to customized and taylor software for use with other type projects.

Very user friendly program. The customizations available are the major strength of this program. Excellent!

Clean, sleek, very bright and crisp! The site is very easy to read and very easy to navigate. When I click on "Expenses", it shows me expenses in chronological order and shows me what has been paid. From the Dashboard, I can sort by date, sort by provider/merchant, sort by cost....filtering is simple! I like it when I click on a tab and the information I am looking for is presented in a very understandable way.

Pros

Easy to understand & easy to read.

We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success.

Pros

The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere.

Great Product with a superior customer support team. Easy to Use features throughout. Highly recommend.

I have been using Big Wave for just over a year now in my position as a Deployment Project Manager for Pomeroy. Honestly, of the various programs we use, Big Wave stands alone when it comes to consistently working correctly. It has never been "down", it has been easy for me to use from day one, and more importantly it is easy to show new people how to use. It has never taken me longer than 20 minutes a week to set up the work orders I have to get out to my technicians. One of the greatest things I can say about Big Wave is that I have never been using it and had to say "Uh Oh, I have never seen that happen before". It just works right all of the time.

I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave. Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL!

Pros

Real time updates and how easy invoicing is!

Cons

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

I have had no issues with Big Wave. I use it mainly for informational purposes. Overall experience is good.

Big Wave offers customizable, user friendly and intuitive software with first class support.

Prior to a fairly large and mission critical roll out for a customer they wanted our opinion on a piece of software that would allow this to be a collaborative effort. After going into a short testing phase we found the breadth of what BigWave encompasses to be exactly what we needed. We'd heartily recommend this application.

The tool has been very helpful for my projects in providing a flexible view that can be used by all involved.

This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system.

Pros

Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage.

Advice to Others

Over the five years of the business relationship, Bigwave has continued to add value to the system. Recent additions such as the invoicing and asset management components have allowed us to further streamline our workflow and bring additional ongoing value to our clients. Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources. Bigwave also allows a lesser experienced workforce the ability to manage more complex projects with less input from senior staff. Without Bigwave, we estimate, we would have to add approximately 25% more staff in order to maintain the standards our customers have come to expect from us.

We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers.
Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.
Thank you for helping us deliver top-shelf service Bigwave!

Pros

Flexibility. All in one platform. Web based. Exceptional functionality!

I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating.

Pros

The history it creates and the ease of searching the same.

Cons

Being web-based, can't access if internet down.