--- title: "BigWave Software Reviews, Demo & Pricing - 2026" description: "Review of BigWave Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/bigwave-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / BigWave Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BigWave Review From $29/month Free version Free trial 1 plan Wondering if BigWave is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview BigWave 4.3 [(36)](https://www.softwareadvice.com/crm/bigwave-profile/#reviews) Pricing Starting at $29.00 flat rate per month ### About BigWave BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites. BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers. BigWave records dates for each activity on a site assigns specific duties int... ernally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations. Wondering if BigWave is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## BigWave User Interface ## Popular BigWave Alternatives Main Product BigWave 4.3 [(36)](https://www.softwareadvice.com/crm/bigwave-profile/#reviews) Ratings Breakdown - 4.22Ease of use - 4.30Value for money - 4.66Customer support - 4.24Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4484)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(744)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6996)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [noCRM](https://www.softwareadvice.com/crm/you-dont-need-a-crm-profile/) 4.6 [(494)](https://www.softwareadvice.com/crm/you-dont-need-a-crm-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.43Value for money - 4.54Customer support - 4.48Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [Brevo Marketing Platform](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3519)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.52Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price ## BigWave Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BigWave Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of BigWave Contact Management Contract/License Management CRM Dispatch Management Document Management Payment Collection in the Field Scheduling Work Order Management ## BigWave User Reviews ## BigWave customer ratings - Overall rating: 4.3/5 - Total reviews: 36 ### Rating distribution - 5 stars: 16 reviews (44%) - 4 stars: 16 reviews (44%) - 3 stars: 3 reviews (8%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.3/5 - Customer support: 4.7/5 - Functionality: 4.2/5 --- Have you used BigWave and would like to share your experience with others? ### BigWave Review - Overall rating: 5/5 - Reviewer: Patty H. - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The history it creates and the ease of searching the same. #### Cons Being web-based, can't access if internet down. --- ### Fantastic Management Tool. - Overall rating: 5/5 - Reviewer: James T. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere. --- ### I have a fairly easy time when creating work orders. The reporting really helps in tracking my work - Overall rating: 3/5 - Reviewer: Herminia P. - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard? #### Cons It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave. --- ### Coordinator Review - Overall rating: 4/5 - Reviewer: Tracey J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am still new to software and company. Only three months in. So far it is going ok. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial . #### Cons still new to company, will require more time to settle in to answer this. --- ### I dont work without it! - Overall rating: 4/5 - Reviewer: Mike S. - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real Time and ease of use. --- ### Big Wave - Overall rating: 4/5 - Reviewer: Becky B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is fairly easy to use. Being in Real Time #### Cons Not Being able to be in Invoice line and them updating without having to go in and out. --- ### Excellent and Efficient - Overall rating: 5/5 - Reviewer: Paige N. - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real time updates and how easy invoicing is! #### Cons Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue. --- ### Have used Big Wave for several deployment projects. - Overall rating: 4/5 - Reviewer: Thomas R. - Product usage: Used other for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very good for site/system migrations. Very nice reporting and dashboards. I like being able to see information per site and rolls up. #### Cons Product is hard to use for other types of projects. Would like to be able to customized and taylor software for use with other type projects. --- ### Offers a great solution for large projects - Overall rating: 5/5 - Reviewer: Ebony M. - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system is great when working with multiple partners on a single project. It allows for the input of all necessary information in one space. I would recommend this system. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 3/5 #### Pros great place to submit all information #### Cons not easy to navigate --- ### It's ok. Just one additional place for me to go for Information. That I then have to copy and paste - Overall rating: 2/5 - Reviewer: Brad L. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All of the scheduling data is in one place. Does make is easier to view and capture assignments #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most #### Cons Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed. --- Showing 1 - 10 of 36 Reviews Load More Reviews ## BigWave Popular Comparisons [HubSpot CRM vs BigWave](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/3264-bigwave/)[Bigin by Zoho CRM vs BigWave](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/bigwave/)[Zoho CRM vs BigWave](https://www.softwareadvice.com/crm/bigwave-profile/vs/zoho-crm/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2745) Recently recommended **533** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **129** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (829) Recently recommended **128** times [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) **4.0** (148) Recently recommended **109** times Stuck Between Options? 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