BigWave software


29 reviews(4.5/5)
29 reviews(4.5/5)

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites.

BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers.

BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

29 Reviews of BigWave

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  • William from Randstad Technologies

    Number of employees: 1,001-5,000 employees

    February 2018

    BigWave is a great tool to use for Project scheduling, statuses, and tracking documentation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking project statuses, documentation, and scheduling.

    Pros

    The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects.

    Cons

    The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Randstad USA

    February 2018

    Has come a LONG way from when we first started using it. It was NOT user friendly back then, much ea

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related.

    Cons

    Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brad from Randstad Technologies

    Number of employees: 10,000+ employees

    February 2018

    It's ok. Just one additional place for me to go for Information. That I then have to copy and paste

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    All of the scheduling data is in one place. Does make is easier to view and capture assignments

    Pros

    Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most

    Cons

    Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Herminia from Randstad Technologies

    February 2018

    I have a fairly easy time when creating work orders. The reporting really helps in tracking my work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard?

    Cons

    It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thomas from Randstad

    February 2018

    Have used Big Wave for several deployment projects.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very good for site/system migrations. Very nice reporting and dashboards. I like being able to see information per site and rolls up.

    Cons

    Product is hard to use for other types of projects. Would like to be able to customized and taylor software for use with other type projects.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jody from Canem Systems Ltd.

    December 2016

    Outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very user friendly program. The customizations available are the major strength of this program. Excellent!

    Review Source: Capterra
  • Beverly from Pomeroy

    Number of employees: 501-1,000 employees

    December 2016

    Easy to Understand and Naviagte!.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clean, sleek, very bright and crisp! The site is very easy to read and very easy to navigate. When I click on "Expenses", it shows me expenses in chronological order and shows me what has been paid. From the Dashboard, I can sort by date, sort by provider/merchant, sort by cost....filtering is simple! I like it when I click on a tab and the information I am looking for is presented in a very understandable way.

    Pros

    Easy to understand & easy to read.

    Review Source: Capterra
  • James from Pomeroy

    Number of employees: 5,001-10,000 employees

    December 2016

    Fantastic Management Tool.

    Ease-of-use
    Functionality
    Quality
    Support

    We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success.

    Pros

    The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere.

    Review Source: Capterra
  • Jennifer from Pomeroy

    December 2016

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great Product with a superior customer support team. Easy to Use features throughout. Highly recommend.

    Review Source: Capterra
  • Joseph from Pomeroy

    December 2016

    Big Wave is Big on Productivity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Big Wave for just over a year now in my position as a Deployment Project Manager for Pomeroy. Honestly, of the various programs we use, Big Wave stands alone when it comes to consistently working correctly. It has never been "down", it has been easy for me to use from day one, and more importantly it is easy to show new people how to use. It has never taken me longer than 20 minutes a week to set up the work orders I have to get out to my technicians. One of the greatest things I can say about Big Wave is that I have never been using it and had to say "Uh Oh, I have never seen that happen before". It just works right all of the time.

    Review Source: Capterra
  • Matthew from Pomeroy

    December 2016

    BigWave Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave. Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

    Review Source: Capterra
  • Paige from Canem Systems Ltd.

    Number of employees: 1,001-5,000 employees

    December 2016

    Excellent and Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL!

    Pros

    Real time updates and how easy invoicing is!

    Cons

    Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

    Review Source: Capterra
  • Katherine from Pomeroy (formally Tolt Solutions)

    September 2016

    Big Wave Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had no issues with Big Wave. I use it mainly for informational purposes. Overall experience is good.

    Review Source: Capterra
  • Russ from Canem Systems Ltd.

    September 2016

    BigWave Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Big Wave offers customizable, user friendly and intuitive software with first class support.

    Review Source: Capterra
  • Deon from Tolt Solutions

    September 2016

    A friendly piece of software that inspired confidence in the time table.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Prior to a fairly large and mission critical roll out for a customer they wanted our opinion on a piece of software that would allow this to be a collaborative effort. After going into a short testing phase we found the breadth of what BigWave encompasses to be exactly what we needed. We'd heartily recommend this application.

    Review Source: Capterra
  • Rachel from Pomeroy

    September 2016

    BigWavePomeroy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The tool has been very helpful for my projects in providing a flexible view that can be used by all involved.

    Review Source: Capterra
  • Dustin from Tolt Solutions

    September 2016

    Functional and Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

    Review Source: Capterra
  • Brian from Canem Systems

    Number of employees: 501-1,000 employees

    September 2016

    Bigwave an advantage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system.

    Pros

    Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage.

    Review Source: Capterra
  • Travis from Canem Systems

    Number of employees: 11-50 employees

    September 2016

    Flexible, functional platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers. Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat. Thank you for helping us deliver top-shelf service Bigwave!

    Pros

    Flexibility. All in one platform. Web based. Exceptional functionality!

    Review Source: Capterra
  • Patty from Canem Systems Ltd.

    Number of employees: 1,001-5,000 employees

    September 2016

    BigWave Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating.

    Pros

    The history it creates and the ease of searching the same.

    Cons

    Being web-based, can't access if internet down.

    Review Source: Capterra
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