All Birdeye Reviews
1-25 of 644 Reviews
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Melisa
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed January 2023
From a Marketing Agency Perspective
Nick
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Best choice for review management platforms
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
PROSWe tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
CONSSoftware can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Reason for choosing Birdeye
We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.
Vendor Response
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
Replied July 2020
Virginia
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
We've been using Birdeye effectively for upwards of 3 years
Love how you can set it and forget it and it will do its job month after month, year after year, reliably.
PROSThe ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.
CONSThe actual interface can sometimes be a bit difficult to navigate.
Reason for choosing Birdeye
Multiple features in Birdeye were superior to Swell. Price was better also.
Reasons for switching to Birdeye
Problems with Reviews not getting published to the Google Profile
kyle
Construction, 11-50 employees
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2020
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
PROSSo sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
CONSYou can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
Hattie
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great For Agencies
I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.
PROSI like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.
CONSI think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).
Reason for choosing Birdeye
I think the final factors were cost, functionality, and that it was something that a lot of our customers could use as a value ad to other marketing packages.
Mark
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
An Essential for Anyone with a Customer-centric Workflow
I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.
PROSI like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.
CONSThe problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
Reason for choosing Birdeye
While both products serve their certain purposes, Birdeye's consistent growth of their service/platform and connectivity to other things made it an easy decision. Truthfully, all of these platforms are nods away from being the "same thing" but Birdeye sticks out because of the support you get along the way.
Reasons for switching to Birdeye
The functionality of JTurner's reputation platform is years behind. While a great source for data/research, it's not the best tool to use for this service. Luckily, I was able to identify that as an issue within weeks of entering my role.
Amy
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Automated Reviews Made Easy!
Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
PROSI like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
CONSThere are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times. More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.
Reason for choosing Birdeye
It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
Reasons for switching to Birdeye
Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.
Michelle
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Birdeye keeps us present on social media.
Birdeye helps drive potential clients to our website and social media.
PROSI like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.
CONSNothing at the present time that is least helpful when utilizing Birdeye.
Reason for choosing Birdeye
ease of using , user-friendly, professionalism and availbility of Birdeye support staff
Vendor Response
Thanks for the great review!
Replied August 2023
Jose
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best Product Out
I would highly reccommend this product to all business.
PROSHow easy it was to see residents responses.
CONSNo cons. I currently love everything about the product.
John Regan
Verified reviewer
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great to get real time compliments via facebook and google from customers! our managers love it.
fantastic. Everyone is personalable and knowledgeable.
PROSThe real time alerts, when a customer rates us on Google!
CONSIt was a bit slow to intergrate with our self storage software.
Reason for choosing Birdeye
discount with co op and also you have great reviews and internet feedback
Reasons for switching to Birdeye
they would NOT intergrate with our software and were slow to respond to emails and concerns
Scotty
Real Estate, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Had to add another review!
My experience has been excellent! Much more user-friendly than say, Google review.
PROSAdding another review as my resident's state they love the BirdEye platform.
CONSNone at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.
Tom
Mechanical or Industrial Engineering, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2024
Great Job in providing a review solution
Results and accuracy as well as flexibility
CONScost it is expensive and sometimes hard to learn and connect everything
Chris
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Great for Dentists
Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
PROSBest thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
CONSSupport is all about closing tickets and not really about fixing problems.
Reason for choosing Birdeye
Birdeye had the most depth of dental system integrations of all the platforms
Reasons for switching to Birdeye
Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.
Vendor Response
Thank you for sharing your feedback, Chris!
Replied September 2022
Christopher
Medical Practice, 11-50 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
BirdEye is Perfect At One Thing, Bad Pricing
As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.
PROSBirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.
CONSThe pricing. The pricing for BirdEye is way too expensive for the features provided.
Reason for choosing Birdeye
My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye.
Vendor Response
Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.
Replied October 2019
Jared
Consumer Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2023
Better Solutions Available. (BirdEye cares about their business not yours.)
The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.
PROSThe BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.
CONSPoor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.
Evan
Mental Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Birdseye is great for patient engagement!
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
PROSThe live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.
CONSAs stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.
Reasons for switching to Birdeye
Overall functionality and price point.
Guiga
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Birdeye helped us expand our reviews and services!!
I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!!
PROSSince we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!
CONSI I would like the address book to have more fields so we could search lists according to what we are looking to text….
Reason for choosing Birdeye
How easy it is to use
Vendor Response
Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments!
Replied August 2023
Jennifer
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Where have you been???
Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!
PROSHaving a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"
CONSWe have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.
Vendor Response
Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye!
Replied September 2022
Jr
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
"Best in the Land" for Reviews
The reps are very informative and most importantly the tech support is top notch and easy to reach
PROSease of use and they continue to offer more products
CONSNothing---they fix any issues along the way and that is all you can expect.
Reason for choosing Birdeye
BirdEye is more of a partner
Reasons for switching to Birdeye
Better performance all around--best move we could have made! Highly recommend to others.
Vendor Response
Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner!
Replied February 2022
Ian
Sports, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent Tool for Reputation Management
I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.
PROSThe best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.
CONSIf I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.
Vendor Response
They say time is money, and we are happy to hear that you have been able to gain back time by utilizing the platform. Thank you for using BirdEye as your online reputation management!
Replied March 2020
Alex
Marketing and Advertising, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Birdeye: A one stop shop
Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.
PROSI like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.
CONSLooking forward to more reporting features. These should be fully customizable, schedulable and savable.
Vendor Response
Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback!
Replied February 2022
Amy
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Excellent choice for reputation management with a few other bells & whistles too
I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too.
PROSOur most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.
CONSAlthough not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.
Vendor Response
Hi Amy, thanks for sharing your feedback! We love that our support team has been taking great care of you. Customer happiness is a core value of ours, so this makes us happy to hear!
Replied July 2020
Jennifer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Easy Review Capturing!
Exceptional service. The product functionality is ever expanding.
PROSThe BirdEye tool makes it so easy for the reviewer to quickly and easily write 5-star reviews!
CONSNo con. But I would love a social media post scheduling tool through The BirdEye Platform
Reasons for switching to Birdeye
BirdEye ease
Vendor Response
Awesome, thank you for sharing your feedback! We love hearing how seamless the platform is to ask for reviews. :)
Replied July 2020
Deborah
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2022
Good for reputation management
For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.
PROSI like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.
CONSWe can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.
Reason for choosing Birdeye
Again the price point for Birdeye was superior for the same service.
Reasons for switching to Birdeye
The price point was lower with Birdeye for the same service so that is why we switched.
Vendor Response
Hi Deborah, we appreciate your feedback. If you are ever having any concerns or facing any issues please reach out to us at support@birdeye.com so we can take care of your needs immediately. Thanks for choosing Birdeye!
Replied December 2022
Richard
Construction, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Birdeye to the Rescue
Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.
PROSBirdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.
CONSThe user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.