Birdeye vs NetSuite CRM

Birdeye has 382 reviews and a rating of 4.74 / 5 stars vs NetSuite CRM which has 185 reviews and a rating of 3.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.74 / 5 (382)
3.92 / 5 (185)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 18, 2021
September 13, 2021
Pros/Cons
  • Pros

  • We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp.
  • I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.
  • Cons

  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • The customer support is one of the worst that we have ever dealt with.
  • Pros

  • Very user friendly, great amount of customization ability, cloud based, Integrations with other software such as Concur, Avalara, Sales Force, etc.
  • It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.
  • Cons

  • In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.
  • That we didn't have it sooner :( we were stuck with Quickbooks.
Pricing Range
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57 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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