We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

US Dollar

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

Website Monitoring

Surveys & Feedback

Multi-Channel Management

Text Analysis

Mobile Alerts

Influencer Tracking

Skip Logic

Lead Capture

Email Alerts

Customizable Reports

Automated Responses

Code-free Development

Mass Texting

Access Controls/Permissions

Multi-Channel Campaigns

URL Customization

SEO Management

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Scheduled Messaging

Human Handover

Sentiment Analysis

Single Sign On

Review Generation

For Sales/Marketing

Competitive Analysis

Conditional Logic

Knowledge Management

Communication Management

Offline Form

Configurable Alerts

Audience Targeting

Customizable Fields

Collaboration Tools

Natural Language Processing

Social Listening

Campaign Scheduling

2-Way Messaging

Template Management

Data Import/Export

Pulse Surveys

Multi-Location

One-to-One Messaging

Contact Management

Customer Experience Management

Review Notification

Content Management

Email Marketing

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Impact Measurement

Real Time Data

Transcripts/Chat History

Performance Metrics

Intent Recognition

Multi-Channel Communication

Filtering

Contextual Guidance

Benchmarking

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

AI/Machine Learning

Group Messaging

Message Personalization

Real Time Updates

Website Integration

Visual Analytics

Review Monitoring

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Data Visualization

Reminders

Reputation Management

Website Visitor Tracking

Chat/Messaging

Customizable Templates

Real-time Conversations

Response Management

Real-time Consumer-facing Chat

Keyword Tracking

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Birdeye

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


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Cataloging/Categorization

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Birdeye vs Salesforce Sales Cloud

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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