Bitrix24 Software


 

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.

 

Bitrix24 - Deals
 
  • Bitrix24 - Deals
    Deals
  • Bitrix24 - Invoice
    Invoice
  • Bitrix24 - Leads
    Leads
  • Bitrix24 - Contact
    Contact
  • Bitrix24 - Templates
    Templates
  • Bitrix24 - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

131 Reviews of Bitrix24

 

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Software Advice Reviews (13)
More Reviews (118)

Showing 1-13 of 13

James from MSP Remote
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Bitrix24 is a more modern Social Interaction CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This CRM can really help teams that are collaborating and working together on projects or meetings and is great.

Cons

Free Version to the Paid Version is a huge jump in price and to be honest there are many other solutions like it out there.

Review Source
 
 

Zoe from MWT Cymru
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Absolute nightmare! Worst customer service and a nightmare to configure!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NOTHING! Its sounds amazing but when you actually want to try to work it it's awful! Customer service was no help what so ever!

Cons

Dreadful customer service. Wasted 2 days on this and literally achieved nothing! Tried to upload our existing database with a couple of customer fields and just kept coming back as an error. Contacted customer services and got no where! Just wasted by time for 2 days! Like switching CRM's isn't complicated enough!

Review Source
 
 

Leon from Ortus
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

CRM for free.

Ease-of-use

Functionality

Product Quality

Customer Support

I love the platform. because it allows you to start with a free account and let you have almost all the necessary features.

Pros

It is a good platform for all of the cooperates to see how they can optimize their operation. It was interesting for us to see how we can improve our overall performance of the staff. It is good to start for free and see if it is something you want to do OR lacking in your organization.

Cons

Lack of guidance for staters. It can be improved by the organization if they can have an optional full demo for all customer.

Review Source
 
 

Normunds from 4PRINT Ltd.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lot of functionality with lot of bugs and hidden complexity of usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One platform for many solutions - CRM, project management, time management
Project and TASK management tool really good.

Cons

On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company.
If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly.
Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!!
Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform?
Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Review Source
 
 

Andre from Andre Louw Consulting
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Confusing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was easy to install.
It automatically logged into my email and looked for relevant messages to add to my profile.

Cons

I had no idea how to use it and there were very little or poor tutorials/instructions. It took me a while to figure out how to undo some of the automated email functions.

Review Source
 
 

Hosam from Memits solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

using Bitrix24 for about 5 months now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

affordable for small business
comprehensive
flexibility to build own rules
wide range of integrations to most needed 3rd party applications and social media
option to go with self hosted environment and whitelabel the portal

Cons

not easy to find setup and configuration of sub functions and modules
unable to read personal emails within the portal

Review Source
 
 

Ryan from Vanguard Education
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Easy to use, good functionality for a start up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use software, easy to navigate. Using the free version is great for a start up trying to keep costs at a minimum, it has all of the basic functionality that you need. I'd recommend.

Pros

Easy to use, great for a start up company (I'm using the free version). Easy to navigate and has the functionality needed to keep good records.

Cons

I'm from England and there doesn't seem to be a GBP or options for England. This hasn't proved a massive issue when using other software too.

Review Source
 
 

Marina from DMG SMALL MARKETING SOLUTIONS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall positive, would recommend to clients & associates (although it has some deficiencies)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.

Pros

1. Its connectivity with other platforms, software and social media - TIME SAVING
2. The ability to assign jobs (even in the free version)
3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client

Cons

1) Very time consuming to learn
2) Cannot answer privately to a lead coming from Facebook (have to return back to the page)
3) Does not connect to other major social media
4) Its first paid package is still costly (from the small business person's point of view)
5) No reports or download of data availability (at least in the free version)
6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!

Review Source
 
 

Erlan from BC Card Asia Pacific
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

good experience, less hr function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bitrix24 is good for medium small company, because they have all that company need on that time. but for large company that need more spesific hr task, sometime functionality is not there.

Pros

easy to use
more to groupware for collaborate with other employee
have agile workflow for approval things

Cons

mobile feature just have basic function, still need to do from web
cannot handle advance HR task
cannot rely on support team for urgent things, because need time to reply the ticket

 
 

Debbie from Native American Missions
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

After using much more expensive database/communication systems, I am thoroughly impressed with the Bitrix24 ease to set up, query, communicate, and SO MUCH MORE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a MAJOR solution for our faith based NPO. We are just getting set up and started in the digital database world, communicating with leaders all living 3 hours apart on separate campuses and setting up professional looking mass emails to internal and external key stakeholders. LOVE that I can manage all of this from any computer anywhere in the world!

Pros

Ease in importing contacts, customizable database fields, social links, the mobile app, and much more all in the FREE version.

Cons

Not all the videos fully answer my questions, however, I went to the email support and got GREAT answers and in 2 days time at the longest. I would like a list of people using Bitrix24 who live nearby me or to know about meet ups with other users. There is a map that showed me nearby users - but I can't contact them.

 
 

Daniel from Brightway
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great intranet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would still recommend anyone that might be getting their first CRM/intranet to have a look at Bitrix. The free version (which has great value) can get you up and running quickly and with no strain on your finances.

Pros

Great for team communications
Great intranet
Allows you to place a chat widget on your website
Great value for the money

Cons

Bringing up the menu can look like you are sitting in an airplane with tons of options and setting. The CRM part could be a bit user friendly.

 
 

Luciano from Clarity Solutions
Specialty: Software / IT

September 2016

September 2016

Easy setup, complete and free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Likes Least

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Recommendations

This kind of product is basic in terms of registering companies and contacts. Be aware about how it may be used to respect your sales processes / funnel analysis with flexibility and productivity. Evaluate reports.

 
 

Peter from Forest & Ray Dental
Specialty: Healthcare / Medicine

October 2015

October 2015

A natural solution for a multi office SME

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best about Bitrix24 is the way it combines the CRm with the telephony, by giving the necessary tools of a contact-center for an average company with a really user friendly online platform. We are implementing the features one by one, so organical change is also possible.

Likes Least

We had to use a SIP telephone provider, as we found that EU prices of telephony were more expensive than our previous provider. But using the built in SIP connector, we could connect our Voip provider and it took less than 1 hour to make this connection.

Recommendations

We were lookiing for a solution to help our CRM and telephony come together, while making sure that we fulfill the legal obligations of Healthcare. First we decided what our key points were and then we tried numerous solutions from the user point of view.

 
 
 
Showing 1-20 of 118


April 2018

April 2018

Great CRM for small to medium sized businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great CRM for small to medium sized companies.

Pros

Free CRM that works well for small to medium sized companies. Full tool set is cloud-hosted which is very useful.

Cons

All of the features are bundled together. Difficult to separate the CRM or PMS. Not much comes to mind, very basic.

Review Source: Capterra
 


April 2018

April 2018

Our marketing solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BITRIX24 gives you the feeling of working in a really free way, without any doubt, it helps your business grow by attracting new customers and keeping existing ones.

Pros

BITRIX24 is about sales software that has been popularly implemented in the world of marketing. Its online version offers the possibility of having the unlimited number of your clients registered, either for small or large companies. And although its cost is high, it pays for its results.

Cons

For those of us who are in the marketing boom, we constantly need software that provides the appropriate services when we have our sales and marketing in an effective way, that is why Bitrix24 has great features such as: tasks, projects, file exchange between others, resulting in great solutions in the field of industry regardless of the size of our personal business.

Review Source: Capterra
 

Kashif from Emenac

April 2018

April 2018

Bitrix 24 was easy to use but has some quality issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about Bitrix is its easy to use. Setting up Bitrix needs some time but once installed any user can handle it quite easily.

Cons

The quality of calls is not up to the mark. It creates issues in many places when you are using this software in certain places where the call connection drops, etc.

Review Source: Capterra
 

Siobhan from Public Benefit Organisation

April 2018

April 2018

Great organisational tool for multilayered projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is the best free project management and CRM tool I've used to date. Intuitive, multiple ways to send notifications, track projects, assign tasks, etc. Roles and management are easy. Good support documentation.

Cons

UX could be sleeker, a bit old school. The versatility can translate to complexity which may be more than simple projects need, but for complex ongoing project management, you'll find yourself using the tools in new ways.

Review Source: GetApp
 

Olga from Uni

March 2018

March 2018

You can use it for free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The main advantage of this CMS is the possibility of free use. The interface is complex. It takes time to sort out. The program has a large set of functions, there are plenty to choose from. Created sites are well indexed by search engines.

Cons

The speed of work leaves much to be desired. The program is very slow, it is difficult to fully work. Tech support is slow, questions are being addressed badly. Beginners in Bitrix will work hard.

Review Source: Capterra
 

Alvaro from Sundance Air Venezuela, SA
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Excellent product for organization of projects in a company, helps each of the members to keep it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent project management certification of the operation permit of the erolinea, in addition to the current project of ISO-9001 certification

Pros

Ease of use is one of its main advantages, in addition to the functionalities that adapt perfectly to any type of company

Cons

So far I do not think it has any defect that I could review, I thought it was an excellent product. But of course there will always be some improvement that can be made for future versions

Review Source: Capterra
 


March 2018

March 2018

It's a faint imitation of Wrike

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The project management features of Wrike and team collaboration

Pros

Having the features of Wrike app but and lower cost or free of charges plus additional features and endless preferences

Cons

The trial to combine the best project management apps in one app ended up to make the interface a big mess

Review Source: Capterra
 

Abhijit from Media.net

March 2018

March 2018

Offers plenty of useful features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

*You can create polls on the fly and gather opinions of team members.
*Allows you to record and share videos.
*You can create tasks from chat messages.

Cons

*It's a bit slow at times.
*New users need to undergo proper training to use it.
*No customer support over phone.

Review Source: Capterra
 

Rajana from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

A platform with many necessary functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The CMS Bitrix24 user interface is simple, if you pay attention to the study. Initially, a platform with a free account provides free access to most of the necessary functions.

Cons

When using CMS Bitrix24, you have to do the study yourself, because the teaching materials are not adequate. They are difficult to understand, and technical support is not able to explain.

Review Source: Capterra
 

Vera from Gismart
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Nice structured system for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bitrix24 works best for small businesses: it is intuitive, sleek and easy to onboard new members. It helps keep everyone posted about any tasks to be done and helps to control the progress easily

Cons

I wish it had more ticket types and more customization in terms of fields, text formatting and swim lanes. Other than that it works great

Review Source: Capterra
 

Lana from Valency inc.

March 2018

March 2018

The software is not bad in general. However, customer support is of a real concern.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not really. I must use this software as per our client's request.

Pros

User interface is quite friendly. The features are useful but will need some more development, specially with workflow.

Cons

When using this software, the user will likely have to learn how to use it themselves. The training materials are not adequate and not easy to understand. There is live chat support available, but employees seem do not have adequate technical knowledge. Response time may take up to a few days (may not get good answer though). Sometimes clients' inquiries got closed without answers. If this software is paired up with a supportive technical support team, this would be a great software that deserves an overall 4 to 5 stars. Another small point, there are many distracting ads on the platform too.

Review Source: Capterra
 

Norbert from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Platform with weak technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CMS Bitrix24 has almost all the necessary functions. A distinctive feature is that this software is universal and can replace most of the other software solutions.

Cons

New users need to undergo a rather laborious learning process. Technical support provides minimal assistance, constantly responding with the same type of phrase to any question.

Review Source: Capterra
 


March 2018

March 2018

Bitrix has a program with a lot of features and comes at an affordable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has almost all the features most companies would require of their software. The benefit to this program is it acts as a full service solution, and can replace most software in a smb. An entire company can be structured around this program.

Cons

Very convoluted, and information has several places it can be. There are too many databases and features could flow together better. This program requires extensive training to new employees, often requiring a specialist. There also needs to be a way of communicating information from tasks with clients without inviting them to the program.

Review Source: Capterra
 

Aura from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very weak technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I long chose CMS, comparing different options. In the end, I stopped at this one. There were many good reviews. In appearance everything seemed not bad, but I regretted my decision in a few days, when it became necessary to first contact the support services.

Cons

Technical support is trimmed with standard, apparently pre-prepared phrases, they are not even trying to solve problems and are actively advised to use search engines. And then why are they needed?

Review Source: Capterra
 

Naomi from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

A good tool for entrepreneurs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform has everything necessary for comfortable work, there is a free application for mobile devices, which functions perfectly. The interface looks nice and is easy to use.

Cons

There is no possibility to integrate with other tools. The support service is not working well, so you can remain without access to services for a long period of time.

Review Source: Capterra
 

james from Choice Future Planning

February 2018

February 2018

Strong Project Management tool - good level of additional functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard.

Cons

The free Plan doesnt allow task dependencies which is a pretty basic feature and the paid for plans are quite high compared to other similar packages

Review Source: Capterra
 

Alisa from https://mth.com.ua
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Awfully slow service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I fully agree with the negative evaluation of this system. No support. Constant malfunctions, servers are constantly hanging, just worn out completely. How can you keep such incompetent specialists?

Cons

The support has not solved any of my problems yet. Up to all it is necessary to reach most. Servers constantly hang or, in general, are inaccessible.

Review Source: Capterra
 

Yan from Premium Consulting

February 2018

February 2018

I now use a free/trial version of Bitrix24

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a complete solution for a medium-sized company and it has everything - it is basically mini-ERP system. If you manage to force your people to use it, you'll have "everything in one place": internal and external processes.

Cons

For us, it is a bit of overkill: I was looking for CRM, and Bitrix24 has everything - it's a curse and a blessing. CRM has advanced features, but they are very hard t find. Interface is nice, but a bit cluttered.

Review Source: Capterra
 

Alex from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

A lot of problems in a beautiful "box"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We chose CMS Bitrix24, and regretted it the next day. Bought immediately paid version, hoped the support will be at the level, but where there. Answer only the next day. Do you think solve the problem? As it were not so, just an answer with some stupid question. And you wait another day. It is impossible to work.

Cons

Quite often failures occur, the server hangs. The interface is not very friendly, it will take time to sort it out. Support responds very long and does not solve the problems.

Review Source: Capterra
 

Carlos from Mecha Cooperativa
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great value and customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small company. We research A LOT of project management solutions before setling on one. We choose Bitrix because of it´s features and value.

Pros

- The value (features compared to price by user)
- The chat it´s great.
- The calendar it´s great.
- The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it.
- The CRM seems good (we did´t use it).

Cons

It isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now.

Review Source: Capterra