Bitrix24 Software


Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.



243 Reviews of Bitrix24

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 243 reviews

December 2018

Samanth from Moakler Wealth Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Interface & Customer Support

Pros

This CRM is packed full of options and functionality even at the FREE level. After looking at and using numerous CRM's for my side freelance business, I decided to go with Bitrix 24 and I am impressed (maybe a little overwhelmed) with how much it encompasses. The other thing that really impressed me was the client services. I''m using the free version and the customer support is fantastic. I'm looking forward to learning a lot more over the coming weeks.

Cons

I really don't have any cons. As I mentioned a little overwhelming just how much content there seems to be but once I know my way around I'm sure this will be a pro not a con.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Very interesting and easy to use software

Pros

the ease of finding the items and the different options to find what you are looking for

Cons

the information or items need to be more united or compact so as not to lose time searching throughout the web site

December 2018

Grigory from Global Services at Luxoft

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Far from ideal

Pros

I liked the wide functionality of the program, and also pleased with the unit for managing tasks, decent statistics on sales. One of the best applications for organizing tasks and managing internal business processes.

Cons

The interface is too overloaded, it is not always clear what and how to do. Many tools work very badly or do not work at all. The application is running too slowly, and there is no technical support as such.

December 2018

Anna from North San Diego Business Chamber

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

A good CRM choice

Pros

I have noticed that it has been well upkept
they are responsive in their support
i enjoy how the various functions are available to low-price users

Cons

there are a few connectors that dont' work with this.
not great if you are an academic...it would be nice to incorporate other functions

December 2018

Melissa from Seres Consulting S.A.S

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

IS VERY GOOD

Pros

The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager

Cons

I was very pleasantly surprised, it's what I needed

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

A very robust project management software

We have been using them to control mostly the task management in the different IT solutions we are developing in the day to day jobs. And it has been very effective so far. The tool itself is very well done, well supported and flexible. It saves a lot of effort on the team to control the status different projects.

Pros

Its very robust and it has a lot of flexibility, you can use all the tools or just what you need out of the box, from project management tools, to CRM, payments and chats. You can pay it for more capacity as it connects with several cloud solutions, and it let you customize more things as you need them.

Cons

It has a lot of tools integrated and can be easy to get lost in them. At the beggining is almost overwhelming and mostly useless to have everything in there, the tools become more useful as you grow and start using them.

December 2018

Alfredo from Independent Consultant

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Jack of all trades

Overall it was a good experience and the value for money is great!

Pros

Bitrix24 is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution.

Cons

Because it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems.

December 2018

Kinga from WeRSM | We are Social Media

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

2 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

One of the best free tools for small teams

Pros

If you don't need much and you are looking for a simple CRM with communicator's feature, Bitrix24 may be a way to go for you. It is also free to use, which is crucial for small teams or low-budget departments.

Cons

It has quite a lot of bugs. Logging with Facebook sometimes doesn't work, the sound of notifications is really annoying and mobile app doesn't have all of the features.

November 2018

Chanuka from SLIIT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Another cool project management tool

Used to manage a group software project.

Pros

This application provides a lot of features for free. And it provides wide range of tools for project and task management. Also the ability to connect phone numbers and get calls.

Cons

It is hard to use the application as a beginner. The mobile application may have some syncing issues. Also interfaces can be bit slow at times. The navigation is bit confusing.

November 2018

John from Cape Tourism

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

2 of 5

November 2018

Simple commission calculator

Bitrix is a good product overall. But I was specifically looking at the commissions and for this it is useless for me.

Pros

I suppose it does what it says in that it will calculate a commission. But it is so simple, even the most basic of comp plans wont be covered by this app.

Cons

If you need to calculate a % of a number then I suppose you could call this a commission calculator, but it is so simple it is pretty much worthless except for the most basic of commission plans.

November 2018

Sadiq from Federal University, Dutse

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Bitrix24 Starter Experience

Bitrix24 has quit great good potentials. And can lead the paid competitors in the market.

Pros

With the free trial you can really make full use of the software for your small business, which will help you to get more result.
Communications tools, on the other hand, are completely free for unlimited users.
Similarly sales management, tasks and other functions are really excellent.

Cons

It can be complex to manage, the paid services is expensive.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

2 of 5

November 2018

Not quite there yet.

Pros

Nice easy to use interface.
Cloud based - no need to install anything.

Cons

Feels like a minimally viable product rushed to market.. with hopefully full features to roll out as the userbase increases.
Price is very expensive compared to some more fully fledged competitors.

November 2018

David from Aboitiz Group of Companies

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Tried if for PM work and it works!

Pros

Their website banner really got me to try Bitrix24.... Free. Unlimited. Online.

The Trial/Free version you can get is very generous. You can really make full use of the software for current projects until you decide to buy and make a full implementation Cloud or On-premise.

We're still evaluating Bitrix24, but it has been a reliable platform for Project collaboration (messaging, sending/storing of files, access anywhere).

Cons

User adoption took a bit of time among our initial project team members (This was while we were evaluating the software.) It was either the response time (which at times can be laggy) or getting used to the navigation (screens/tabs) of the software.

November 2018

Christopher from Iflexion

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Outstanding platform consisting of multiple functions.

Bitrix 24 is no doubt excellent customer relationship management software indeed. The best part of this software is that it can be accessed anywhere on cellphone just by having mobile application.

Pros

This software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.

Cons

Although Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.

November 2018

Juan Camilo from Merqueo

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

BItrix24 magnificent

Pros

definitely this tool is excellent to manage your projects very intuitive and robust I did not expect less from Bitrix

Cons

super good excellent if I could I would say 7 stars, I have not had any kind of problems great collaboration tool

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

4 of 5

November 2018

Difficult to navigate.

Pros

The free version offers a few basic tools to get what you need done accomplished if you have a small business.

Cons

It is definitely not user friendly nor is it very customizable to your needs. I struggled to use it and eventually decided to move on.

November 2018

Ryan from Sunrise Communications

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

1 of 5

Functionality

2 of 5

November 2018

Bitrix24

Pros

Super easy way to get all of my employees engaged and really excited about work. Gamification made a huge impact on my teams overall sales.

Cons

Lack of administrative controls was pretty bad. I as the admin, had no control over what the users could and couldn't do. They basically had all the same application permissions i had with the exception of the ability to add or remove users from the platform.

i would recommend adding more admin controls to restrict what access or parts of the platform they can use.

November 2018

Anonymous

Review Source: GetApp


Ease-of-use

1 of 5

Functionality

2 of 5

November 2018

All you say is try again!

Pros

If it delivered all it asked for I’d love it but I see the try again screen so much it’s ridiculous.

Cons

I can’t see any messages even though I’ve updated and updated. It works as a kind o cloud sharing app but all the other features need to work more fluently. Blaming the version or the device your using isn’t good enough.

November 2018

Chetan from Lux Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

The company does not value its customers

Pros

We used Bitrix24 throughout the year. Our staff mastered the service without any problems and quickly began to work. But we also had malfunctions (not through our fault), and we hoped for technical support. However, we received no real help.

Cons

Technical support responds with standard replies, and sometimes ignores the call altogether. To simply find out why we cannot go into Bitrix24, it was necessary to spend from 24 to 48 hours.

November 2018

Shay from Lux Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Working with CMS is very difficult

Pros

We used Bitrix24 for a long time, but due to constant problems we switched to another service. Of the benefits, I can highlight the wide functionality, quick setup, work with the Face Recognition face recognition system and the availability of chat for employees.

Cons

Bitrix 24 is unstable. Often we observed faults in the API, and sometimes the entire service at once. Since the support only works on weekdays, we had to wait until the problems were fixed until Monday. It is because of these problems, we refused to continue to use.