Bitrix24 software


Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

173 Reviews of Bitrix24

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  • Artem from Softline Group

    Number of employees: 501-1,000 employees

    August 2018

    Simple and easy-to-use CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have known Bitrix24 for a long time and I can say that this simple and intuitive system allows you to increase the efficiency of any business. This is achieved for the light of the fact that the system combines several services that will help to structure the data with which work in any more or less serious company.

    Cons

    The main drawback of the system, I believe, is that it is not available for scaling: once the number of clients and users increases, the system does not cope with the load and often hangs. In addition, I have not found enough teaching materials on the network, so the functions often have to be mastered on an intuitive level.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Too late in the game

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved how it had most features that I needed in aa CRM, Project Management and HR Software

    Cons

    I didn't like how it was presented in a way that felt like it was a software from 10 years ago. Most of the clicks were counterintuitive and the UI/UX didn't follow modern standards.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Neeraj from Daten

    Specialty: Software / IT

    Number of employees: 11-50 employees

    August 2018

    Using it from last 1 year in my office as CRM, task Management and to track employees work progress.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is too costly but really a great solution for agencies.

    Pros

    1) Easy to use
    2) You can integrate popular 3rd party apps like dropbox, Google Docs, Trello and other popular services too.
    3) Cloud based solution
    4) Self Hosted Solution is also available too
    5) Different packages as per your requirment
    6) Webmail
    7) 30 days trial without any fee
    8) you can use their services free upto 12 users on cloud based solution

    Cons

    1) Too costly as compare to other services
    2) Their Self hosted solution is also too costly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Femi from Lawrencia Consulting

    Specialty: Consulting

    Number of employees: 2-10 employees

    July 2018

    Functional CRM at no cost

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I would recommend any time any day

    Pros

    Reasonably priced, and no cost for up to 12 users is cherry on the cake. Ideal for startups who are new to CRM and leads management and even medium-sized business would find the advanced features very useful.

    Cons

    To be honest, there is not much about this product that I don't like except that you don't' get a heads up from the company during upgrades and you have to wait for sometime.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Martin from sps:affinity - Strategic Partnership Solutions

    July 2018

    Powerful, but not very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It keeps us organised and lets us record and follow up on all leads.

    Pros

    Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.

    Cons

    Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brett from Stamm LLC

    July 2018

    Wonderful CRM, however not very intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software helped to organize a gigantic list of leads that, otherwise, would have been laborious and time consuming. So, it saved time and saved energy and provided organization. It also facilitated with other tasks such as scheduled emails, recording phone calls and communication between team members.

    Pros

    You can take advantage of this software without paying for anything. When you do find the need for something that costs money, it won't break the bank. The software integrates with a lot of other things like Twilio for SIP phone connections, gmail, dropbox, mailchimp and a lot more.

    Cons

    The platform is not very intuitive. There is a client for Windows, however certain data are not accessible from the client alone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rick from Fascinating Monsters

    June 2018

    Everything your team needs to get things done on one page, which can be a bit of a problem

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

    The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

    Cons

    Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    June 2018

    Hard to believe it's free

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Extensive variety of features that make Bitrix24 a very efficient crm for small teams. Integration with calendars and emails makes it very hamdy.

    Cons

    It is not very easy to use, inital training is mandatory. The customer journey stages are not very clear.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Peggy from Pole Star Experiential Learning

    Specialty: Education

    Number of employees: 2-10 employees

    June 2018

    New Bitrix 24 User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The free version is great startups or individuals that do not need CRM.

    Pros

    I love the possibilities that my company can use all in one product. Workgroups, Task, HR CRM and even web hosting. Looking forward to learning more and moving more processes over from Google to Bitrix. We chose the professional version ....unlimited yes!

    Cons

    It is overwhelmed with choices and learning. Even though their training support modules are great sometimes you would like to talk to a human.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shahbaz from Online Marketing

    Number of employees: 2-10 employees

    June 2018

    Powerful and all in one project management and CRM solution

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth.

    Cons

    The problems which I faced initially, I found its user interface a bit complex as I moved on Bitrix24 from Asana, but by the time I got use to it and it feels so simple to use now. One more thing is that its desktop client has very limited feature like the web version. There should be more features available on the desktop version as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    June 2018

    A good project management software.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    They offer a mobile app that you can download of your phone or tablet which make it easy to manage my projects on the go as i am always travelling.

    Cons

    They should add more features to the free plan so that people can test it well before deciding to buy the premium plan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Demarco from World Financial Group

    Specialty: Insurance

    Number of employees: 1 employee

    June 2018

    Bitrix24 Review- Good for those who are motivated and relentless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is FREE. And nothing can beat that. It just requires manual entry of lead generations.

    Pros

    All media actions can be tracked on one platform. It is great for those with multiple media platforms. This company has been around for a long time. While free is not always free this is indeed free. You can pay for advanced options which will make your experience much easier.

    Cons

    It may be a little too advanced for beginners, but with the tutorials they should be fine with this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Good project management platform for medium sized teams

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We used Bitrix24 for internal communications, project management, file sharing, social messaging and much more.

    Cons

    The UI is fairly good, however it can be better when it comes to organizing projects. There is also a limitation for customization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Ashia from AV Magazine

    June 2018

    My Go-To.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Slack is great, Bitrix24 is better.

    Pros

    I personally use this for collaborating with other Designers on projects, It has great conferencing features and other ways to share files and ideas. The plus is that it has a free trial and very low fees if you wish to subscribe. (And trust me, you will).

    Cons

    So far, I cannot complain about Bitrix24, I still use it so I would be a hypocrite. You can't beat the price and quality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • jay from Healthy Havens

    June 2018

    Offers a lot. Fails on the delivery though.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has project management.
    It has call management.
    It allows for creating custom fields (but not key values).
    It has an option to self-host.

    Cons

    Their cloud server is slow, enough so that worker productivity suffers.
    Their customer service is poor.
    The user interface is ugly.
    The learning curve is steep with poor documentation.
    Their self-hosting option is very expensive.
    You must connect to access the CRM; i.e., there's no offline access, no ability to lock and batch process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Freddy Jose from udone

    June 2018

    A regular experience, I think it needs a lot to improve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    One of the things that called my attention to this system is that it links the functionality of several systems in one system, and if it worked well it would be a very useful tool.

    Cons


    One of its disadvantages is that being a system that covers many functions is a bit slow and its learning curve is not very simple.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Omar from DXC Technology

    June 2018

    Bitrix24 is a good option for small to mid-size companies.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    They have a good CRM system with good email marketing integration. Also they got a mobile application which makes bitrix24 a good solution for people like me who are always on a hurry. You can try the free version as it allows up to 12 users before purchasing a premium plan.

    Cons

    Their user interface is a bit complex and needs tutorials to get used to it and i don't like the social integrations that they have as they are limited.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mary from EPAM Systems

    May 2018

    Basic, but nice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a pretty simple, yet very nice system for management Teams and orders. I used it not for a very long time, but liked the simple design and proper email notification features, which doesn't SPAM you, but provides proper information. I know recently they have added video calls, which is a great addition!

    Cons

    We turned away from this product, since we were not able to adjust our processes to the flows it offered, but other then that it is a proper product

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bheesam from Ciena

    May 2018

    Good collaboration and communication tool for small to mid size business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A good and secure tool for effective communication, collaboration, lead and client management. It's searching tool is powerful and great, provides easy integration with other systems to optimize and automate marketing campaigns. Have lot of other features like streamlining etc. Qualitative CRM , E-mail marketing and feature like telephony provide it a good stand against any other software in the segments, but again this is not my best when compared to sales force.

    Cons

    User interfaces are too complex in some area, as all the feature are bundled in one so no way to get CRM or project management separately. Tutorials can be improved. slow on window OS and spell check is not upto the mark.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use with good reporting design.
    Good user interface.
    Easy to train other users.
    Cost effective and lite web app.
    Easy setup.

    Cons

    Customer support is hectic-This can be improved by dedicating account managers to even starter users.
    No single module is available-ie C.R.M or H.R solution
    The developers should maybe consider designing single modules.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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