Bitrix24 Software


 

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.

 

Bitrix24 - Deals
 
  • Bitrix24 - Deals
    Deals
  • Bitrix24 - Invoice
    Invoice
  • Bitrix24 - Leads
    Leads
  • Bitrix24 - Contact
    Contact
  • Bitrix24 - Templates
    Templates
  • Bitrix24 - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

81 Reviews of Bitrix24

 

Start your review of Bitrix24

Click to start
https://www.softwareadvice.com/crm/bitrix24-review/
Software Advice Reviews (6)
More Reviews (75)

Showing 1-6 of 6

Marina from DMG SMALL MARKETING SOLUTIONS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall positive, would recommend to clients & associates (although it has some deficiencies)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.

Pros

1. Its connectivity with other platforms, software and social media - TIME SAVING
2. The ability to assign jobs (even in the free version)
3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client

Cons

1) Very time consuming to learn
2) Cannot answer privately to a lead coming from Facebook (have to return back to the page)
3) Does not connect to other major social media
4) Its first paid package is still costly (from the small business person's point of view)
5) No reports or download of data availability (at least in the free version)
6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!

 
 

Erlan from BC Card Asia Pacific
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

good experience, less hr function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bitrix24 is good for medium small company, because they have all that company need on that time. but for large company that need more spesific hr task, sometime functionality is not there.

Pros

easy to use
more to groupware for collaborate with other employee
have agile workflow for approval things

Cons

mobile feature just have basic function, still need to do from web
cannot handle advance HR task
cannot rely on support team for urgent things, because need time to reply the ticket

 
 

Debbie from Native American Missions
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

After using much more expensive database/communication systems, I am thoroughly impressed with the Bitrix24 ease to set up, query, communicate, and SO MUCH MORE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a MAJOR solution for our faith based NPO. We are just getting set up and started in the digital database world, communicating with leaders all living 3 hours apart on separate campuses and setting up professional looking mass emails to internal and external key stakeholders. LOVE that I can manage all of this from any computer anywhere in the world!

Pros

Ease in importing contacts, customizable database fields, social links, the mobile app, and much more all in the FREE version.

Cons

Not all the videos fully answer my questions, however, I went to the email support and got GREAT answers and in 2 days time at the longest. I would like a list of people using Bitrix24 who live nearby me or to know about meet ups with other users. There is a map that showed me nearby users - but I can't contact them.

 
 

Daniel from Brightway
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great intranet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would still recommend anyone that might be getting their first CRM/intranet to have a look at Bitrix. The free version (which has great value) can get you up and running quickly and with no strain on your finances.

Pros

Great for team communications
Great intranet
Allows you to place a chat widget on your website
Great value for the money

Cons

Bringing up the menu can look like you are sitting in an airplane with tons of options and setting. The CRM part could be a bit user friendly.

 
 

Luciano from Clarity Solutions
Specialty: Software / IT

September 2016

September 2016

Easy setup, complete and free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Likes Least

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Recommendations

This kind of product is basic in terms of registering companies and contacts. Be aware about how it may be used to respect your sales processes / funnel analysis with flexibility and productivity. Evaluate reports.

 
 

Peter from Forest & Ray Dental
Specialty: Healthcare / Medicine

October 2015

October 2015

A natural solution for a multi office SME

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best about Bitrix24 is the way it combines the CRm with the telephony, by giving the necessary tools of a contact-center for an average company with a really user friendly online platform. We are implementing the features one by one, so organical change is also possible.

Likes Least

We had to use a SIP telephone provider, as we found that EU prices of telephony were more expensive than our previous provider. But using the built in SIP connector, we could connect our Voip provider and it took less than 1 hour to make this connection.

Recommendations

We were lookiing for a solution to help our CRM and telephony come together, while making sure that we fulfill the legal obligations of Healthcare. First we decided what our key points were and then we tried numerous solutions from the user point of view.

 
 
 
Showing 1-20 of 75


October 2017

October 2017

Was unable to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None.

Pros

I don't know. Was unable to use the software after a brief interlude.

Cons

It came up with a screen focussed on getting me to invite other people. I couldn't figure out how to get past that screen. Before I got stuck there, I did try it a bit. It seemed OK.

Source: Capterra
 

Samantha from Broadsword Solutions, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Bitrix provides a decent customizable hub for digital offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good hub for a remote work

Pros

I love how self contained it is. Each client can get their own workgroup with folder repository, tasking system, message board.

Cons

Their customer support is based out of Russia, and the time difference can make it difficult to communicate. I have also run into a lot of issues with dates in exported task reports don't match what is actually showing in the system (they will be off by a day because of some time zone setting that I can't figure out).

Source: Capterra
 

Ana from Xaleri Turismo Lda
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent for team work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.

Pros

We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.

Cons

This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.

Source: Capterra
 

Ahmed from Telecommunications

September 2017

September 2017

It was a good solution for communication management, documents management, and simple CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Free.

2. Simple.

3. No, installation Required.

4. Feature rich.

5. No technical experience required.

Cons

1. Freemium.

2. Users might need additional software for managing accounting, as it's not included.

Source: Capterra
 

Arnie from Silverman Construction Program Management Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Warning! They will delete your data for inactivity with barely any warning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

Cons

The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement.

The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

Source: GetApp
 

Edo from MODUN CONSULTING, obrt
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Very interesting on-line platform for retail sales

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Nearly perfect solution for retail teams in different places (cities, countries,...). Also, a web contact page is a fantastic feature, for on-line shop.

Pros

This on-line platform have several options that can be used for on-line and standard retail shop. Also can be used for sales from the vehicle. There is option for a customized web-page for orders or questions. Automatic billing is also a nice touch.

Cons

One crucial feature that is missing is a good CRM module with history of contacts and offers for different clients. If You have standard clients this is a must have.

Source: Capterra
 

David from ASCC
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Bitrix24 is feature rich with easy collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the collaboration and the overall grade of this software. I also like the free account so we could try out the software on a small project and upgrade as needed.

Pros

Bitrix24 has a large assortment of features and collaboration opportunities. The built in CRM feature is great. Bitrix24 also has a built in web mail service which I tried but found that send email from Bitrix24 to my regular email was easier. The task sharing is easy and is inclusive fro everyone on the team. There are different levels for access which is great for separating different levels of the project.

Cons

There is so many features which makes it difficult to learn and it takes some time. I prefer Projects rather than work groups but I have learned to understand the Bitrix24 setup. I would like to be able to click a button to add a new project.

Source: Capterra
 

Marie-Claude

June 2017

June 2017

too heavy system, no help, no customer's service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I don't like a company that has no customer's service, doesn't speak french and send the customer to Russia agent; impossible to stop CB payments; no answer whatsoever.

Source: GetApp
 

Dhiren from RouteRabbit Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hard to learn. Need some training to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team communication and project management under one roof.

Pros

Highly configurable. One stop solution for entire company from team communication to project management. I was mainly using free version but was able to many stuff even in free vesion.

Cons

Brower loading is quite high. Takes time to load system. Also, lots of configuration required. Hard for small size company like me to pick and use.

Source: Capterra
 

Hisham from EIC - Engineers International Community
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Amazing and helpful solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Professional
Helpful
Great UI
Free user option gives the startups a great solution to start with

Cons

Needs to have more applications for free users, are they are mostly startups

User limit

effective applications

Source: GetApp
 

Djohn from BagStore

April 2017

April 2017

Everything works clearly and smoothly and we can not worry that some information will be lost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When a client sets a task for several months, there is always the risk of losing the history of communication and the agreements that have been reached over time. All this can lead to misunderstanding or even conflict with the customer. These risks are very well understood by our company. Therefore, it was decided to transfer communication with customers to a new level and exclude any preconditions for misunderstanding with the help of Bitrix24. Now everything works clearly and smoothly and we can not worry that some information will be lost.

Source: Capterra
 

Tony from TBC
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

It does a lot, maybe even too much!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Pros

The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons

Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

Advice to Others

The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

Source: Capterra
 

Kim from Blue Swivel Consulting

February 2017

February 2017

Love Bitrix 24!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What a fun and effective CRM product. This software is easy to use. It has kept me focused and driven for the last two years. All of my clients, contacts and notes are in one place. I love being able to schedule the next "to-do" for each client account. When I log in each day, I have a list of calls, meeting and follow-ups already planned. This software helps me stay in-touch with clients and potential clients. I would be lost without it!

Source: Capterra
 

Dick from Why would I give you this?
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Projects? Resources?

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I've looked everywhere for information on how to manage projects and how to include resources. From what I can tell, projects only exist as workgroups, and resources that are not human users are not possible. So, unless you only do work on your own computer, this won't work. Need to schedule the use of a conference room, a truck? Need to include a contractor in a task without giving them access to the platform? Not going to happen. Also, doesn't seem to work for identifying clients associated with a project or task. So, I wonder, who at Capterra actually tested this? Have you ever actually managed a project? I just wasted three hours trying to figure this one out.

Pros

Wow.

Cons

Not for real project management. Probably fine for freelancers and graphic designer types.

Advice to Others

Wasted my time!!!

Source: Capterra
 

David from Stylerella

February 2017

February 2017

Great functionality and software, a bit confusing sometimes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Bitrix as a coordination tool for our small business group and as a CRM tool. The features of Bitrix are astounding for the price you pay, for small teams up to 5 people it is free. The downside of this is the compexity that not all team members were fond of.

Source: Capterra
 

Pavan from ISRO

January 2017

January 2017

Best Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increasing the employee productivity and smoothing internal operations.this product having wide range of features. i am satisfy totally with this product.

Source: Capterra
 

Renee from Corporate Culture Development

January 2017

January 2017

Fairly simple robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does a lot for us for organizing where clients and potential clients are in the pipeline. It does a great job with assigning tasks to staff as well as you can building workflow funnels and have task assignment automated when someone else completes a task.

Pros

Robust. Can integrate a lot of smart automation. Streamline. Fairly easy to use.

Cons

We hired someone familiar with the tool to implement it into our team. I think that it would have been hard for our team of creatives to learn all the cool tricks of the tool without someone experienced showing us how. There's some set up on the front end, but once you get it going, it'll save a lot of time.

Advice to Others

Hire someone who knows the tools well to set up, train, and implement it into your team.

Source: Capterra
 

Jessica from Javacat Creative

January 2017

January 2017

For a free CRM, it's fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this for my small business - I was the only user. Bitrix24 made keeping track of all of my projects and clients a breeze. The interface was user-friendly and there were a surprising amount of features for it to be free. It was a great tool to use!

Source: Capterra
 

Jimmy from Louisville Metro Government

December 2016

December 2016

Free version is very expansive for what it is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using the CRM on an individual basis was extremely helpful (and free). There is a lot of functions that most other free CRMs don't offer - an ROI calculator, a won/lost funnel, a work in progress toolbar, and more. It even offers email tracking -- the only thing that is a (very, very) slight inconvenience is the emails that you send through Bitrix will have a signature on the bottom saying it was sent with a free CRM.

Source: Capterra
 

Andrew from Haggard and stocking

November 2016

November 2016

Great features, I'd it's what you need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bitrix is software in search of a problem. It brings little value to the table but I'd a nice tool for a large business.

Source: Capterra