Bitrix24 Software


 

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.

 

Bitrix24 - Deals
 
  • Bitrix24 - Deals
    Deals
  • Bitrix24 - Invoice
    Invoice
  • Bitrix24 - Leads
    Leads
  • Bitrix24 - Contact
    Contact
  • Bitrix24 - Templates
    Templates
  • Bitrix24 - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

95 Reviews of Bitrix24

 

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Software Advice Reviews (10)
More Reviews (85)

Showing 1-10 of 10

Normunds from 4PRINT Ltd.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lot of functionality with lot of bugs and hidden complexity of usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One platform for many solutions - CRM, project management, time management
Project and TASK management tool really good.

Cons

On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company.
If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly.
Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!!
Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform?
Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Review Source
 
 

Andre from Andre Louw Consulting
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Confusing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was easy to install.
It automatically logged into my email and looked for relevant messages to add to my profile.

Cons

I had no idea how to use it and there were very little or poor tutorials/instructions. It took me a while to figure out how to undo some of the automated email functions.

Review Source
 
 

Hosam from Memits solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

using Bitrix24 for about 5 months now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

affordable for small business
comprehensive
flexibility to build own rules
wide range of integrations to most needed 3rd party applications and social media
option to go with self hosted environment and whitelabel the portal

Cons

not easy to find setup and configuration of sub functions and modules
unable to read personal emails within the portal

Review Source
 
 

Ryan from Vanguard Education
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Easy to use, good functionality for a start up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use software, easy to navigate. Using the free version is great for a start up trying to keep costs at a minimum, it has all of the basic functionality that you need. I'd recommend.

Pros

Easy to use, great for a start up company (I'm using the free version). Easy to navigate and has the functionality needed to keep good records.

Cons

I'm from England and there doesn't seem to be a GBP or options for England. This hasn't proved a massive issue when using other software too.

Review Source
 
 

Marina from DMG SMALL MARKETING SOLUTIONS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall positive, would recommend to clients & associates (although it has some deficiencies)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.

Pros

1. Its connectivity with other platforms, software and social media - TIME SAVING
2. The ability to assign jobs (even in the free version)
3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client

Cons

1) Very time consuming to learn
2) Cannot answer privately to a lead coming from Facebook (have to return back to the page)
3) Does not connect to other major social media
4) Its first paid package is still costly (from the small business person's point of view)
5) No reports or download of data availability (at least in the free version)
6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!

Review Source
 
 

Erlan from BC Card Asia Pacific
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

good experience, less hr function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bitrix24 is good for medium small company, because they have all that company need on that time. but for large company that need more spesific hr task, sometime functionality is not there.

Pros

easy to use
more to groupware for collaborate with other employee
have agile workflow for approval things

Cons

mobile feature just have basic function, still need to do from web
cannot handle advance HR task
cannot rely on support team for urgent things, because need time to reply the ticket

 
 

Debbie from Native American Missions
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

After using much more expensive database/communication systems, I am thoroughly impressed with the Bitrix24 ease to set up, query, communicate, and SO MUCH MORE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a MAJOR solution for our faith based NPO. We are just getting set up and started in the digital database world, communicating with leaders all living 3 hours apart on separate campuses and setting up professional looking mass emails to internal and external key stakeholders. LOVE that I can manage all of this from any computer anywhere in the world!

Pros

Ease in importing contacts, customizable database fields, social links, the mobile app, and much more all in the FREE version.

Cons

Not all the videos fully answer my questions, however, I went to the email support and got GREAT answers and in 2 days time at the longest. I would like a list of people using Bitrix24 who live nearby me or to know about meet ups with other users. There is a map that showed me nearby users - but I can't contact them.

 
 

Daniel from Brightway
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great intranet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would still recommend anyone that might be getting their first CRM/intranet to have a look at Bitrix. The free version (which has great value) can get you up and running quickly and with no strain on your finances.

Pros

Great for team communications
Great intranet
Allows you to place a chat widget on your website
Great value for the money

Cons

Bringing up the menu can look like you are sitting in an airplane with tons of options and setting. The CRM part could be a bit user friendly.

 
 

Luciano from Clarity Solutions
Specialty: Software / IT

September 2016

September 2016

Easy setup, complete and free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Likes Least

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Recommendations

This kind of product is basic in terms of registering companies and contacts. Be aware about how it may be used to respect your sales processes / funnel analysis with flexibility and productivity. Evaluate reports.

 
 

Peter from Forest & Ray Dental
Specialty: Healthcare / Medicine

October 2015

October 2015

A natural solution for a multi office SME

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best about Bitrix24 is the way it combines the CRm with the telephony, by giving the necessary tools of a contact-center for an average company with a really user friendly online platform. We are implementing the features one by one, so organical change is also possible.

Likes Least

We had to use a SIP telephone provider, as we found that EU prices of telephony were more expensive than our previous provider. But using the built in SIP connector, we could connect our Voip provider and it took less than 1 hour to make this connection.

Recommendations

We were lookiing for a solution to help our CRM and telephony come together, while making sure that we fulfill the legal obligations of Healthcare. First we decided what our key points were and then we tried numerous solutions from the user point of view.

 
 
 
Showing 1-20 of 85

Karla

January 2018

January 2018

my crm for excellence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it's easy to integrate in my company, your live chat helps me generate a lot of lead per day, your task management is great, your newly updated mobile app works perfect

Cons

I do not like the way to send automatic mails it is a bit difficult to make the configuration of an autoresponder, and the price at the beginning is a bit high

Review Source: GetApp
 


January 2018

January 2018

Bitrix is a cool tool for Freelancers and entrepreneurs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time efficienty

Pros

I know bitrix 24 since their first days. I was one of the first user in Germany and i really Like to work with bitrix 24. I am in the Consulting and marketing business...i have for every of my customer an Account to bitrix 24. They can see what happens in their project and what will happen next and what are the actually to do s.... without to phone or message all the days or too much...it offer a cool system to work efficienty

Cons

Price structure. I would love to see a price table for all categories of business. Little companys or Freelancers with small budget can t pay 499 ..only one idea

Review Source: Capterra
 

Dmitry from BearDev
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We use free version of CRM with limited features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is nice interface and it give us ability to run our sales processes without a single charge. It can show you sales pipeline and you can any information about your client. Most of the pages are very flexibe as you can configure what to show.

Cons

It is limited by features in free version, some of them - like for example check of duplicates makes our live much harder. Some time it gets tricky achieving what you need but generally it give good abilities being free solution

Review Source: Capterra
 

Diane from Bee Joy Graphics
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Not what i wanted but nice interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nice interface, seems easy enough to add projects and manage time. fast customer service which is free for the first 30 days

Cons

Does not allow you to add external members to access the tasks, i wanted to add a client to see the list but without paying for the program this is not available. Just for intranet members.

Review Source: Capterra
 

Chris from Vivagogy

November 2017

November 2017

This is a very good general platform that does a lot of things well but nothing excellently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good project planning and content sharing.

Pros

It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked!

Cons

There are often too many places to file, communicate and store information which can make it difficult to find information unless you are disciplined.

Review Source: Capterra
 

Oleg from Web2win Russia

November 2017

November 2017

1 year of troubles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales, customer management, the division of the customer base between managers. History of interaction
Improve Employee Engagement
Communicate with All Stakeholders Instantly
No Need for Multiple Applications

The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

Pros

Huge opportunities for customization, customization, integration with other services.
Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding of working mail.
The presence of an application for android. This helps to get access anywhere.

Cons

Slow interface. A lot of unnecessary features and settings that do not disable
One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
Additional functions require certain resources, but they are not used.

Review Source: Capterra
 


October 2017

October 2017

Was unable to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None.

Pros

I don't know. Was unable to use the software after a brief interlude.

Cons

It came up with a screen focussed on getting me to invite other people. I couldn't figure out how to get past that screen. Before I got stuck there, I did try it a bit. It seemed OK.

Review Source: Capterra
 

Samantha from Broadsword Solutions, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Bitrix provides a decent customizable hub for digital offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good hub for a remote work

Pros

I love how self contained it is. Each client can get their own workgroup with folder repository, tasking system, message board.

Cons

Their customer support is based out of Russia, and the time difference can make it difficult to communicate. I have also run into a lot of issues with dates in exported task reports don't match what is actually showing in the system (they will be off by a day because of some time zone setting that I can't figure out).

Review Source: Capterra
 

Ana from Xaleri Turismo Lda
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent for team work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.

Pros

We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.

Cons

This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.

Review Source: Capterra
 

Ahmed from Telecommunications

September 2017

September 2017

It was a good solution for communication management, documents management, and simple CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Free.

2. Simple.

3. No, installation Required.

4. Feature rich.

5. No technical experience required.

Cons

1. Freemium.

2. Users might need additional software for managing accounting, as it's not included.

Review Source: Capterra
 

Arnie from Silverman Construction Program Management Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Warning! They will delete your data for inactivity with barely any warning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

Cons

The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement.

The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

Review Source: GetApp
 

Edo from MODUN CONSULTING, obrt
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Very interesting on-line platform for retail sales

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Nearly perfect solution for retail teams in different places (cities, countries,...). Also, a web contact page is a fantastic feature, for on-line shop.

Pros

This on-line platform have several options that can be used for on-line and standard retail shop. Also can be used for sales from the vehicle. There is option for a customized web-page for orders or questions. Automatic billing is also a nice touch.

Cons

One crucial feature that is missing is a good CRM module with history of contacts and offers for different clients. If You have standard clients this is a must have.

Review Source: Capterra
 

David from ASCC
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Bitrix24 is feature rich with easy collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the collaboration and the overall grade of this software. I also like the free account so we could try out the software on a small project and upgrade as needed.

Pros

Bitrix24 has a large assortment of features and collaboration opportunities. The built in CRM feature is great. Bitrix24 also has a built in web mail service which I tried but found that send email from Bitrix24 to my regular email was easier. The task sharing is easy and is inclusive fro everyone on the team. There are different levels for access which is great for separating different levels of the project.

Cons

There is so many features which makes it difficult to learn and it takes some time. I prefer Projects rather than work groups but I have learned to understand the Bitrix24 setup. I would like to be able to click a button to add a new project.

Review Source: Capterra
 

Marie-Claude

June 2017

June 2017

too heavy system, no help, no customer's service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I don't like a company that has no customer's service, doesn't speak french and send the customer to Russia agent; impossible to stop CB payments; no answer whatsoever.

Review Source: GetApp
 

Dhiren from RouteRabbit Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hard to learn. Need some training to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team communication and project management under one roof.

Pros

Highly configurable. One stop solution for entire company from team communication to project management. I was mainly using free version but was able to many stuff even in free vesion.

Cons

Brower loading is quite high. Takes time to load system. Also, lots of configuration required. Hard for small size company like me to pick and use.

Review Source: Capterra
 

Hisham from EIC - Engineers International Community
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Amazing and helpful solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Professional
Helpful
Great UI
Free user option gives the startups a great solution to start with

Cons

Needs to have more applications for free users, are they are mostly startups

User limit

effective applications

Review Source: GetApp
 

Djohn from BagStore

April 2017

April 2017

Everything works clearly and smoothly and we can not worry that some information will be lost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When a client sets a task for several months, there is always the risk of losing the history of communication and the agreements that have been reached over time. All this can lead to misunderstanding or even conflict with the customer. These risks are very well understood by our company. Therefore, it was decided to transfer communication with customers to a new level and exclude any preconditions for misunderstanding with the help of Bitrix24. Now everything works clearly and smoothly and we can not worry that some information will be lost.

Review Source: Capterra
 

Tony from TBC
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

It does a lot, maybe even too much!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Pros

The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons

Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

Advice to Others

The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

Review Source: Capterra
 

Kim from Blue Swivel Consulting

February 2017

February 2017

Love Bitrix 24!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What a fun and effective CRM product. This software is easy to use. It has kept me focused and driven for the last two years. All of my clients, contacts and notes are in one place. I love being able to schedule the next "to-do" for each client account. When I log in each day, I have a list of calls, meeting and follow-ups already planned. This software helps me stay in-touch with clients and potential clients. I would be lost without it!

Review Source: Capterra
 

Dick from Why would I give you this?
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Projects? Resources?

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I've looked everywhere for information on how to manage projects and how to include resources. From what I can tell, projects only exist as workgroups, and resources that are not human users are not possible. So, unless you only do work on your own computer, this won't work. Need to schedule the use of a conference room, a truck? Need to include a contractor in a task without giving them access to the platform? Not going to happen. Also, doesn't seem to work for identifying clients associated with a project or task. So, I wonder, who at Capterra actually tested this? Have you ever actually managed a project? I just wasted three hours trying to figure this one out.

Pros

Wow.

Cons

Not for real project management. Probably fine for freelancers and graphic designer types.

Advice to Others

Wasted my time!!!

Review Source: Capterra