Bitrix24

ConnectWise CRM

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Ratings & Reviews

Overall Rating

4.02 / 5 (404)

4.07 / 5 (181)

Ease-of-Use

3.5 / 5

3.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

July 7, 2020

May 31, 2020

Pros/Cons

  • Pros

  • It's free and indispensable for my daily life. I tried it and became hooked. I made it the software that controls my day. I love the intuitive GUI.

  • High level of options, great price, good usability.

  • Cons

  • It can be complex to manage due to the amount of interactivity - so its main strength can also cause a few problems

  • The support service is friendly, but its employees are not always able to provide us with proper assistance. Often there are glitches, because of which you have to re-enter the data.

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

Product Demo & Pricing

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Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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