Personally I love it and would continue to use it but as we gain more and more users the price is becoming a serious bone of contention here.

Pricing was comfortably within budget for our small business. Positively recommend this for internal use or even for business to client use.

Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

They have a great team, and are committed to helping their customers find success. We've gotten great feedback from our users.

Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.

There are great updates using Bloomfire and the feedback from users have been positive. The customer support is excellent.

Customer support is fantastic. Love being able to schedule posts in advance.

SImple navigation and UI. Clean design and organization of content.

Not off the top of my head - I really enjoy this software and it's an important tool that helps me succeed in my position.

Sometimes its hard to find some things i have already seen before and am looking or again.

Ease of use for  users searching for products and information. Easy for users to upload information.

It’s been good since being a user my company makes us use this in order to reference anything we need help with in our work.

There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

The ability to search different projects from other teams via this software was so helpful in guiding projects in initial phases.

Easy to navigate the articles and topics I am looking for.

I liked that you could see attached videos that others have put up to help demonstrate any objects we have.

Sometimes the link and videos that were previously searched to help employees with obstacles are hard to find.

It is very user friendly. Really easy to navigate.

Bloomfire is already shaping up to be an excellent tool for our KMS. We love the built-in screen recorder/webcam record feature.

Bloomfire is very easy to use and figure-out, it is clean and simple. The sales and support team are great to work with.

I enjoy how user friendly it is. I love how it connects my company across multiple departments.

Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

This product had many great uses for me and my company and was very affordable. It was very easy for any user to utilize and understand.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

Bloomfire is a cloud-based knowledge management platform that aims to help employees search for information to do their jobs by connecting people with knowledge. 

Organizations use Bloomfire to find and follow internal experts, create and post content, search and browse interesting topics and ask and answer questions.

Bloomfire supports various content types including video, PDF files, PowerPoint presentations, screen captures, and more. Bloomfire is mobile-friendly and can be utilized by companies small and large in industries such as finance, insurance, IT, hospitality, real estate, health care, and education.

LongDescription

File Management

Commenting/Notes

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Document Storage

Access Controls/Permissions

Data Storage Management

Activity/News Feed

User Onboarding

Active Directory Integration

SSL Security

Real Time Editing

Single Sign On

Knowledge Management

Categorization/Grouping

Communication Management

Document Capture

Brainstorming

Asset Sharing

Collaboration Tools

Content Library

Full Text Search

Group Management

Document Classification

Self Service Portal

Self Service Tools

Version Control

Asset Library

Content Management

Configurable Workflow

Mobile Access

Audio File Management

Real Time Data

Data Security

Discussions/Forums

Text Editing

Filtering

Role-Based Permissions

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Asset Categorization

Mobile App

Customizable Branding

Reporting/Analytics

Remote Access/Control

Drag & Drop

Remote Support

Tagging

Gamification

Content Creation

Third-Party Integrations

Document Management

Multi-Channel Distribution

@mentions

Search/Filter

Content Publishing Options

User Management

Email Alerts

Rich Text Editor

Wiki

Web Notifications

Real-Time Notifications

WYSIWYG Editor

Mobile Interface

Real Time Reporting

Widgets

Feedback Management

Online Forums

Self-paced Learning

Customizable Reports

Activity Tracking

Customizable Fields

Data Import/Export

Workflow Management

Real Time Analytics

Question Library

Email Reminders

Visual Analytics

Data Visualization

Web browser (OS agnostic)

Contact Bloomfire for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Bloomfire

In Person

Live Online

Webinars

Documentation

Videos

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Case Management

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Scheduled/Automated Reports

Resource Management

Change Planning

Assignment Management

Call Center Management

Scheduling

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Remote Monitoring & Management

Help Desk Management

Audit Trail

Project Time Tracking

Completion Tracking

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Client Portal

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Bloomfire vs Freshservice

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Product Demo & Screenshots

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