Bloomfire vs ManageEngine ServiceDesk Plus

RATING:

4.4

(253)

Bloomfire has 253 reviews and a rating of 4.42 / 5 stars vs ManageEngine ServiceDesk Plus which has 207 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (253)
4.4 (207)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 25, 2024
March 26, 2024
Pros/Cons
  • Pros

  • Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.
  • Customer support is fantastic. Love being able to schedule posts in advance.
  • Cons

  • Sometimes its hard to find some things i have already seen before and am looking or again.
  • There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.
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  • Pros

  • The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.
  • The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.
  • Cons

  • There seems to be no application development to fix their shortcomings and flaws.
  • Some of the maintenance screens are hard to figure out.
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Pricing Range
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$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos