--- title: "BlueSpice Software Reviews, Demo & Pricing - 2026" description: "Review of BlueSpice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/bluespice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / BlueSpice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BlueSpice Review From €4.50-€8.50/month Free version Free trial 3 plans Wondering if BlueSpice is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BlueSpice 4.3 [(27)](https://www.softwareadvice.com/crm/bluespice-profile/#reviews) Pricing Starting at €4.50 per user per month ### About BlueSpice BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. With BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time. Perfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification. From planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services. Whether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals. BlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date. With Bl... ueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture. Do you work for BlueSpice? [Manage this product listing](https://www.g2.com/products/bluespice-mediawiki/claim_requests/new?auto=true) Wondering if BlueSpice is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## BlueSpice User Interface ## Popular BlueSpice Alternatives Main Product BlueSpice 4.3 [(27)](https://www.softwareadvice.com/crm/bluespice-profile/#reviews) Ratings Breakdown - 4.26Ease of use - 4.22Value for money - 4.74Customer support - 4.44Functionality Pricing Starting at €4.50 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3720)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5468)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2816)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5311)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Paperpile](https://www.softwareadvice.com/help-desk/paperpile-profile/) 4.8 [(122)](https://www.softwareadvice.com/help-desk/paperpile-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.72Value for money - 4.73Customer support - 4.47Functionality Pricing Starting at $2.99 per month Get Price ## BlueSpice Pricing and Plans Starting price: €4.50 per month Free Trial Free Version BlueSpice free €0.00 flat rate, one time Plan includes: - Visual editor - Global search - Simple rights management - Export (PDF, Office, XML) BlueSpice pro €4.50 per user, per month Plan includes: - Collaborative editing - Global search - AI Editing Assistant - Adaptable rights management - Templates with dynamic content - Tasks - @-Mentions - Workflows - Key-features for quality management - Forms Read More BlueSpice farm €8.50 per user, per month Plan includes: - Collaborative editing - Global search - AI Editing Assistant - Adaptable rights management - Templates with dynamic content - Tasks - @-Mentions - Workflows - Key-features for quality management - Forms Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BlueSpice Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of BlueSpice Active Directory Integration Activity/News Feed Activity Tracking Alerts/Notifications API Approval Process Control Audit Management Blogs Catalog Management Change Management Change Tracking Checklists Commenting/Notes Communication Management Communications Management Compliance Management Configurable Workflow Content Library Content Management Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Data Import/Export Data Security Discussions/Forums Documentation Management Document Coding & Control Document Storage Document Templates Drag & Drop Drag & Drop Editor Email Alerts Employee Onboarding Employee Portal Employee Profiles Equipment Management File Management File Sharing Forms Management For the IT sector Full Text Search Incident Management ISO Standards Management Issue Management Knowledge Base Management Knowledge Management Maintenance Management @mentions Multi-Language Personalization Policy Management Process Management Product Roadmapping Project Planning Quality Control Real Time Editing Reporting & Statistics Requirements Management Rich Text Editor Risk Assessment Risk Management Search/Filter Security Security Management Single Sign On SSL Security Surveys & Feedback Tagging Task Management Task Scheduling Templates Testing/QA Management Text Editing Third-Party Integrations Two-Factor Authentication User Management Version Control Web Notifications Widgets Wiki Workflow Automation WYSIWYG Editor ## BlueSpice Integrations Google Forms Integration rated undefined from -1 review iFinder Integration rated undefined from -1 review Nextcloud Integration rated undefined from -1 review draw.io Integration rated undefined from -1 review Microsoft PowerPoint Integration rated undefined from -1 review Google Docs Integration rated undefined from -1 review See all 22 integrations ## BlueSpice User Reviews ## BlueSpice customer ratings - Overall rating: 4.3/5 - Total reviews: 27 ### Rating distribution - 5 stars: 9 reviews (33%) - 4 stars: 17 reviews (63%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- Have you used BlueSpice and would like to share your experience with others? ### Bluespice 5.1 installed with Docker - Overall rating: 5/5 - Reviewer: Ryan D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Once the system is running it's easy to maintain and intuitive for users to add and access content. Rock solid once it's running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ability to assign ownership of pages to users; attractive UI; relatively intuitive management extensions #### Cons The installation process with Docker is far worse than the original file-based installation system; Dockerizing it makes it harder to have multiple wikis on one server, and the install is opaque and didn't work requiring me to manually create the wiki root db user in the database #### Reasons for switching to BlueSpice Wanted to assign ownership of pages to users --- ### BlueSpice beste Alternative zu Cloud-Diensten - Overall rating: 4/5 - Reviewer: Adalbert Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In Summe finde ich Bluespice gut und nutze es gerne. die Umsetzung von eigenen Formularen oder Funktionen ist soweit ok, wenn man weiß wie es geht :) Könnte aber an manchen Stellen einfacher sein, ist jedoch dem MediaWiki-Hintergrund geschuldet. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros * mittlerweile läuft es sehr stabil * die Verfügbarkeit von Updates und Features ist gut * vielseitige Möglichkeiten der Individualisierung * HalloWelt versucht die Abhängigkeiten zu MediaWiki-Paketen zu ersetzen * Support ist gut, die HW-Kollegen sind i.d.R. sehr kompetent und können umgehend Antworten und Lösungen zu Fragen und Problemen liefern. * Auf Fehlermeldungen wird schnell reagiert und Lösungen stehen meistens auch recht schnell zur Verfügung. Bei schwerwiegenderen Problemen läuft es sehr gut, die Reaktionszeiten sind sehr gut. #### Cons * manche Abhängigkeiten zu MediaWiki bringen Probleme mit sich, weil die Umsetzung in Bluespice zu Inkompatibilitäten führt (z.B. PageForms). Dieses Paket hat häufiger Fehler nach Updates, wobei es sich hierbei selten um echte Show-stopper handelt, i.d.R. funktioniert alles. Erfahrungsgemäß muss man es sich nach Updates genauer ansehen und testen, weil es hier bisher die meisten Fehler gab. * teils immer noch etwas altbacken in der Bedienung, im Vergleich z.B. zu confluence oder Jira * #### Reasons for choosing BlueSpice onprem-Betrieb (selbst gehostet) und Anpassbarkeit --- ### BlueSpice: Das Informationsmanagement mit KI - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wir setzen BlueSpice ein, um unsere Handbücher sowohl intern, wie auch extern zu veröffentlichen. Dafür ist BlueSpice hervorragend geeignet. Wir schauen uns gerade an, wie wir KI in BlueSpice nutzen können, um unseren Klienten die Informationen aus den Handbüchern noch mundgerechter servieren können. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Die Schnelligkeit mit der auf neue Technologien eingegangen wird, die halbstündigen Webinare und die Zuverlässigkeit des Supports. #### Cons Wie immer, der Preis ;-). Allerdings muss man sagen, dass sich das relativiert, wenn man sieht, was man alles an die Hand bekommt. Vieles, was sonst umständliche Programmierarbeit wäre entfällt. #### Reasons for choosing BlueSpice BlueSpice ist für den gelegentlichen Anwender sehr einfach zu bedienen --- ### Knowledge-Base im Klinikum - Overall rating: 4/5 - Reviewer: Jonathan O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Insgesamt bin ich sehr zufrieden mit dem System, dem Support, den Möglichkeiten zur Erweiterung des Systems und der Integration in unsere Landschaft #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vernetztes Wissen, gute Möglichkeit zur strukturierten Ablage von Knowledge, große Flexibilität, gute Suche, KI-Chatbot #### Cons Der Editor ist etwas sperrig und nicht immer exakt wysiwyg, wodurch das Schreiben von Artikeln schon mal etwas umständlicher ist, als in einem Word-Dokument. #### Reasons for choosing BlueSpice größere Flexibilität und mehr Anpassungsmöglichkeiten --- ### Gute Plattform für strukturierte Informationsablage - Overall rating: 4/5 - Reviewer: Dietmar D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. empfehlenswert, braucht aber Überzeugungsarbeit im Unternehmen. updates erfordern oft manuelle Prüfung aller features, immer wieder tauchen Sachen auf, die nach einem update nicht mehr oder anders funktionieren. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros generell der Wikipedia-Ansatz. Volltextsuche, layout-Möglichkeiten, workflow-Möglichkeiten, Nachvollziehbarkeit #### Cons Handhabung von Tabellen: immer wieder geht layout von Tabellen verloren, schnell werden überbreite Tabellen erzeugt, die aber nicht dargestellt werden können --- ### Business Wiki zum Wissensmanagement - Overall rating: 5/5 - Reviewer: Nikola N. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BlueSpice bietet vielfältige Funktionen für agilen Wissensaustausch und Dokumentation und hat sich auch im Bereich Qualitätsmanagement bewährt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hervorragend ist die Datenschutzkonformität mit eigenem Hosting (On-Premise) oder auch Cloud-Hosting mit garantiertem Hosting/Provider in Deutschland. #### Cons Wir sehen es als Vorteil, dass der MediaWiki-Editor (wie bei Wikipedia) genutzt wird. Für User, die hiermit als aus redaktioneller Sicht erstmals in Berührung kommen, kann das evtl. zunächst ungewöhnlich sein. --- ### Gute Wissensplattform mit Potenzial bei KI-Integration - Overall rating: 4/5 - Reviewer: Ziliang Z. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Meine allgemeine Erfahrung mit BlueSpice ist positiv, vor allem als Plattform für strukturiertes Wissensmanagement und interne Dokumentation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros BlueSpice eignet sich gut für den zentralen Wissens- und Informationsaustausch im Unternehmen. Inhalte können strukturiert abgelegt, kategorisiert und für verschiedene Mitarbeitergruppen zugänglich gemacht werden. #### Cons Die Integration von KI-Funktionen ist derzeit noch ausbaufähig. Gerade bei der automatischen Inhaltserstellung, semantischen Suche, Zusammenfassung und Pflege bestehender Seiten sehe ich noch großes Potenzial. Für moderne Wissensarbeit sollte BlueSpice stärker mit KI-gestützten Assistenten und Automatisierungen verbunden werden. --- ### Tolles Wiki, viele Funktionen und super Support - Overall rating: 5/5 - Reviewer: Christian J. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sehr einfach zu bedienen Gut und durchdachtes System Updates mit vielen tollen Funktionen und Erweiterungen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Oberfläche verständlich und einfach zu benutzen Man kann gut zusammen arbeiten (Teamarbeit) Sehr übersichtlich Viele Funktionen Es macht das Arbeiten leichter Toller Support #### Cons Es kann am Anfang kompliziert sein Manche Funktionen sind schwer zu verstehen Man braucht manchmal Zeit zum Lernen --- ### Super standortübergreifende Dokumentation - Overall rating: 4/5 - Reviewer: Florian K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wir verwenden BlueSpice seit der Version 3. Eine Aktualisierung hat etliche sinnvolle Verbesserungen gebracht. Besonders die Berechtigungsvergabe hat viel vereinfacht. Sehr zu empfehlen für standortübergreifende Dokumentation/Organisation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super schnelle Erstellung von Anleitungen standortübergreifend möglich. Logische Gruppierung von Inhalten und Zuweisung an Teams sehr gut. #### Cons Einpflegen von Bildern teilweise etwas hakelig. Bilder-Defaults müssen immer wieder gesetzt werden. Tabellen etwas schwer zu füllen. --- ### Super Wissensdatenbank im Business-Einsatz - Overall rating: 4/5 - Reviewer: Volker H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Als Wissensdatenbank ist Bluespice super. Artikel können schnell und unkompliziert erstellt werden. Durch die Buchfunktion können sie virtuell gebunden werden, sodass es dem Leser einfach fällt, zusammenhängende Artikel am Stück zu lesen. Zudem ist die Entra-ID-Anbindung fehlerfrei und bietet eine Super-Mehrwert. Temporäre Probleme mit unserer Serverinstallation wurden zuerst per Workaround wirksam bekämpft. Eine Migration auf einen neuen Server hat diese dann aus der Welt geschaffen - sehr kompetente Umsetzung seitens Hallo Welt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bücherfunktion, stetige Weiterentwicklung, Entra-ID-Anbindung, Content droplets, Draw.io-Anbindung, unkomplizierter und relativ schneller Support, die Suche ist schnell und gut #### Cons WYSIWYG-Editor könnte verbessert werden - alle Funktionen des Texteditors sollten ebenfalls hinzugefügt werden (bspw. Sprachversionen). Auch ist die Ansicht des fertigen Artikels nicht immer 100 % so, wie im Editor angezeigt. Mitunter müssen unzählige Zeilenumbrüche hinzugefügt werden. --- Showing 1 - 10 of 27 Reviews Load More Reviews ## BlueSpice Popular Comparisons [Confluence vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/confluence/)[Microsoft SharePoint vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/microsoft-sharepoint/)[Notion vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/notion/)[Connecteam vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/connecteam/)[Paperpile vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/paperpile/)[Slack vs BlueSpice](https://www.softwareadvice.com/crm/bluespice-profile/vs/slack/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **20** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times Stuck Between Options? 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