# BMC Helix ITSM Software Reviews, Demo & Pricing - 2026 > Review of BMC Helix ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/bmc-helix-itsm-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / BMC Helix ITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/alternatives/) # BMC Helix ITSM 2026: Benefits, Features & Pricing Wondering if BMC Helix ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BMC Helix ITSM 4.1 [(115)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) Pricing Pricing available upon request ### About BMC Helix ITSM BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment. The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries. BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life. BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences. Support is available via phone and email. Wondering if BMC Helix ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## BMC Helix ITSM User Interface ## Popular BMC Helix ITSM Alternatives Main Product BMC Helix ITSM 4.1 [(115)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) Ratings Breakdown - 3.75Ease of use - 3.87Value for money - 3.95Customer support - 3.98Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(735)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3448)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price ## BMC Helix ITSM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BMC Helix ITSM Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of BMC Helix ITSM Activity Dashboard API Approval Process Control Asset Tracking Change Management Dashboard Data Visualization Generative AI Help Desk Management Incident Management Problem Management Reporting & Statistics Support Ticket Tracking ## BMC Helix ITSM Integrations Yurbi Integration rated undefined from -1 review ## BMC Helix ITSM User Reviews Overall Rating 4.1 Ratings Breakdown 5 35% 4 46% 3 15% 2 3% 1 1% Secondary Ratings Ease of Use 3.7 Value for money 3.9 Customer support 3.9 Functionality 4.0 Prachi K. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed February 2020 Essential and User Friendly Tool used for ticketing purpose 5 Best Ticketing tool for business purpose. Gives us wide range of options to customize from. breadth of services. Easily understandable Can generate reports according to requirement Able to link tickets to one another easily Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Able to create. update, resolve tickets easily Able to calculate SLA. Good process work flow Able to link Incidents to problem and change requests Cons: Too many fields are needed to be filled up for raising a ticket, thus its a bit time consuming for us. Read More VR Verified Reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed August 2022 Good Ticket management tool 5 Ratings Breakdown 4 Ease of use 3 Functionality Pros: The software has auto refresh feature where the view is automatically refreshed with new tickets. The reporting feature is cool. We can do reports to identify and handle tickets per teams which is very useful for Project management. Cons: Could have more appealing UI and customization feature that can help different teams to manage the LOVs as needed Read More VR Verified Reviewer Telecommunications 201-500 employees Used daily for less than 12 months Review source Reviewed March 2019 Great IT Support Tracker 3 We are using this tool to manage all report for each user that is requesting assistance from IT support by creating a ticket. They are are to copy all relevant information about the issue that users is experiencing with the device and any of the peers from IT support can go directly to the users that is facing the problem and provide the correct support. We already know what we need to have in order to solved users issue since there is an initial description for that. We can also track who has resolved previous ticket and easily provide report and have a history for each of electronic product we internally provide support on the company. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: ► We can easily track all tickets resolved. Also, track any particular behavior in case we face any bug or virus on multiple users reporting the same issue. ► Easy categorization for tickets. Cons: ► GUI looks pretty slow. ► Sometime users report some slowness in the tool and this affects users experience. ►There are a few fields mandatory that for some users are annoying since there is no like an option for a quick ticket to report a particular emergency that wants our support ride away. Read More Josh K. Verified reviewer Retail 10000+ employees Used daily for more than 2 years Review source Reviewed November 2018 One of the Best Incident Trackers! 5 I worked 3.5 years for 1-800-WAL-MART and used this software to track every single customer incident that happened in Walmart stores in the U.S. and beyond. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how intuitive it is. The software flows just like you'd expect. Cons: It was something I used at Walmart corporate office when I worked there. No complaints at all ... even from a user at the largest company in the world. Read More Srishti K. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed June 2019 Great Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This tool is very helpful in managing alerts & can be nicely sync with monitoring tools. Cons: I never faced any issues & used this in my previous organization too. Read More BR Bala Jyothi R. Verified reviewer Telecommunications 10000+ employees Used daily for more than 2 years Review source Reviewed May 2019 Best tool for Resolving Dockets - Customer support 5 We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets.. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy Cons: So far everything is useful and good about Remedy Read More Travis B. Verified reviewer Automotive 201-500 employees Used daily for less than 2 years Review source Reviewed November 2021 Government contract 1 Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 3 Functionality Pros: The program is very robust with options to do all sorts of crazy things in the information service. Cons: It can be quite clunky with all the options. Read More Gopi N. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 2 years Review source Reviewed August 2019 You need a better designer 5 Ratings Breakdown 2 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software allows you to log tickets and assign to groups. Cons: If the person, i mean the designer does not know what he/she is doing and does not cater to your needs, then it is going to be a pain. Read More Brian D. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2018 I love this software 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: This is the first ticketing system i have ever used. I love it Cons: Great software, only issue is it times out from time to time Read More Arram K. Verified reviewer Higher Education 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2018 Great product 5 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: This product is great if u want to log your tickets in Cons: It’s an older base format that needs some work Read More Showing 1 - 10 of 115 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) ## BMC Helix ITSM Popular Comparisons [Freshservice vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/freshservice/)[Freshdesk vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/freshdesk/)[Zendesk Suite vs BMC Helix ITSM](https://www.softwareadvice.com/compare/26892-Zendesk/vs/184531-bmc-helix-itsm/)[LiveAgent vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/liveagent/)[SysAid vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/sysaid-it-crm/)[JIRA Service Management vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/jira-service-management/)[Zoho Desk vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/zoho-desk/)[Salesforce Service Cloud vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/service-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/alternatives/) ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **17** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (735) Recently recommended **16** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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