--- title: "BMC Helix ITSM Software Reviews, Demo & Pricing - 2026" description: "Review of BMC Helix ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / BMC Helix ITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/alternatives/) # BMC Helix ITSM Review Wondering if BMC Helix ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BMC Helix ITSM 4.1 [(116)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) Pricing Pricing available upon request ### About BMC Helix ITSM BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment. The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries. BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life. BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences. Support is available via phone and email. Wondering if BMC Helix ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## BMC Helix ITSM User Interface ## Popular BMC Helix ITSM Alternatives Main Product BMC Helix ITSM 4.1 [(116)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) Ratings Breakdown - 3.75Ease of use - 3.85Value for money - 3.95Customer support - 3.96Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1852)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $104.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(796)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(358)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Ratings Breakdown - 4.24Ease of use - 4.14Value for money - 4.32Customer support - 4.47Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) 4.4 [(170)](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.30Value for money - 4.52Customer support - 4.16Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price ## BMC Helix ITSM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BMC Helix ITSM Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of BMC Helix ITSM Activity Dashboard API Approval Process Control Asset Tracking Change Management Dashboard Data Visualization Generative AI Help Desk Management Incident Management Problem Management Reporting & Statistics Support Ticket Tracking ## BMC Helix ITSM Integrations Yurbi Integration rated undefined from -1 review ## BMC Helix ITSM User Reviews ## BMC Helix ITSM customer ratings - Overall rating: 4.1/5 - Total reviews: 116 ### Rating distribution - 5 stars: 40 reviews (34%) - 4 stars: 53 reviews (46%) - 3 stars: 18 reviews (16%) - 2 stars: 4 reviews (3%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.9/5 - Customer support: 3.9/5 - Functionality: 4.0/5 --- ### Essential and User Friendly Tool used for ticketing purpose - Overall rating: 5/5 - Reviewer: Prachi K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best Ticketing tool for business purpose. Gives us wide range of options to customize from. breadth of services. Easily understandable Can generate reports according to requirement Able to link tickets to one another easily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Able to create. update, resolve tickets easily Able to calculate SLA. Good process work flow Able to link Incidents to problem and change requests #### Cons Too many fields are needed to be filled up for raising a ticket, thus its a bit time consuming for us. --- ### One of the Best Incident Trackers! - Overall rating: 5/5 - Reviewer: Josh K. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I worked 3.5 years for 1-800-WAL-MART and used this software to track every single customer incident that happened in Walmart stores in the U.S. and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how intuitive it is. The software flows just like you'd expect. #### Cons It was something I used at Walmart corporate office when I worked there. No complaints at all ... even from a user at the largest company in the world. --- ### Remedy Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I wouldn't recommend Remedy for IT Service Management. I believe there are better solutions available that are user friendly while also being visually appealing. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros This software has a very simple layout that makes tracking information down an easy task. The filtering within the application is great and allows for extremely specified results. I like the priority emails that are given based on open tickets. This process allows teams to stay on track to complete requirements and continuously close open tickets. #### Cons I don't enjoy how the UI visually looks. The application has a very outdated look that doesn't appeal to you visually. I have found difficulty when trying to close Incidents because of status issues. This has been my biggest issue because Remedy will want me to enter twenty different status boxes in order to close a ticket or I will receive multiple errors. --- ### Great Tool - Overall rating: 5/5 - Reviewer: Srishti K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is very helpful in managing alerts & can be nicely sync with monitoring tools. #### Cons I never faced any issues & used this in my previous organization too. --- ### Best tool for Resolving Dockets - Customer support - Overall rating: 5/5 - Reviewer: Bala Jyothi R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy #### Cons So far everything is useful and good about Remedy --- ### Great IT Support Tracker - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using this tool to manage all report for each user that is requesting assistance from IT support by creating a ticket. They are are to copy all relevant information about the issue that users is experiencing with the device and any of the peers from IT support can go directly to the users that is facing the problem and provide the correct support. We already know what we need to have in order to solved users issue since there is an initial description for that. We can also track who has resolved previous ticket and easily provide report and have a history for each of electronic product we internally provide support on the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ► We can easily track all tickets resolved. Also, track any particular behavior in case we face any bug or virus on multiple users reporting the same issue. ► Easy categorization for tickets. #### Cons ► GUI looks pretty slow. ► Sometime users report some slowness in the tool and this affects users experience. ►There are a few fields mandatory that for some users are annoying since there is no like an option for a quick ticket to report a particular emergency that wants our support ride away. --- ### Government contract - Overall rating: 1/5 - Reviewer: Travis B. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The program is very robust with options to do all sorts of crazy things in the information service. #### Cons It can be quite clunky with all the options. --- ### You need a better designer - Overall rating: 5/5 - Reviewer: Gopi N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software allows you to log tickets and assign to groups. #### Cons If the person, i mean the designer does not know what he/she is doing and does not cater to your needs, then it is going to be a pain. --- ### I love this software - Overall rating: 5/5 - Reviewer: Brian D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is the first ticketing system i have ever used. I love it #### Cons Great software, only issue is it times out from time to time --- ### Great product - Overall rating: 5/5 - Reviewer: Arram K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This product is great if u want to log your tickets in #### Cons It’s an older base format that needs some work --- Showing 1 - 10 of 116 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) ## BMC Helix ITSM Popular Comparisons [ManageEngine Endpoint Central vs BMC Helix ITSM](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/184531-bmc-helix-itsm/)[Freshservice vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/freshservice/)[ServiceNow vs BMC Helix ITSM](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/184531-bmc-helix-itsm/)[TeamDynamix vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/teamdynamix/)[SysAid vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/sysaid-it-crm/)[JIRA Service Management vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/alternatives/) ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **14** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (796) Recently recommended **10** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **5** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **4** times Stuck Between Options? 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