# BMC Helix ITSM vs Track-It! - 2026 Comparison - Software Advice > BMC Helix ITSM vs Track-It! - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/track-it --- [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / BMC Helix ITSM vs Track-It! Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated March 13, 2026 # BMC Helix ITSM vs. Track-It!: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated March 13, 2026 # BMC Helix ITSM vs. Track-It!: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/) [BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/) 4.1 [(115)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses BMC Helix ITSM Based on 115 reviews - Popular among: Enterprise organizations - Most common industries: IT & Software Development (25%), Utilities (14%) and Education & Learning (6%) - Top use cases: IT Ticketing Systems (4%), ITSM (3%) and IT Asset Management (1%) 58% of users recommend this product [](https://www.softwareadvice.com/help-desk/track-it-profile/) [Track-It!](https://www.softwareadvice.com/help-desk/track-it-profile/) 4.0 [(77)](https://www.softwareadvice.com/help-desk/track-it-profile/reviews/) Starting Price $995.00one time Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Track-It! Based on 77 reviews - Top use cases: Help Desk (6%), IT Ticketing Systems (1%) 55% of users recommend this product [](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/) BMC Helix ITSM 4.1 [(115)](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/reviews/) [](https://www.softwareadvice.com/help-desk/track-it-profile/) Track-It! 4.0 [(77)](https://www.softwareadvice.com/help-desk/track-it-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.1 Based on 115 reviews Ease of use 3.7 Value for money 3.9 Customer support 3.9 Functionality 4.0 4.0 Based on 77 reviews Ease of use 4.1 Value for money 3.9 Customer support 4.1 Functionality 3.9 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 192 reviews from Distribution CRM * * * Alerts/Escalation N/A Alerts/Notifications 5.0 Automated Routing N/A Configuration Management 5.0 Reporting/Analytics N/A Self Service Portal N/A Alerts/Escalation 3.2 Alerts/Notifications N/A Automated Routing 5.0 Configuration Management N/A Reporting/Analytics 2.8 Self Service Portal 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ YurbiNot enough reviews ](https://www.softwareadvice.com/bi/yurbi-profile/) ## Reviews * * * PK Pankaj K.NOCInformation Technology and Services, 1001-5000 employees "It is very convenient in managing the day-to-day ticketing queue and prioritizing the high important cases though it." Oct 26, 2022 VR Verified ReviewerSolution ArchitectTelecommunications, 10000+ employees "Very hard to build RPA automations around." Feb 25, 2022 AM Agus M.Application SpecialistInformation Technology and Services, 501-1000 employees "Simple interface making it easier to focus, and many options to customize the ticket arrangement." May 11, 2025 AM Agus M.Application SpecialistInformation Technology and Services, 501-1000 employees "Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets." May 11, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Freshservice vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/freshservice/)[Freshdesk vs BMC Helix ITSM](https://www.softwareadvice.com/crm/bmc-helix-itsm-profile/vs/freshdesk/)[Zendesk Suite vs Track-It!](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27016-track-it/)[Freshdesk vs Track-It!](https://www.softwareadvice.com/crm/freshdesk-profile/vs/track-it/)