BoomTown

RATING:

4.53

(230)

About BoomTown

Boomtown provides marketing and sales automation solutions for the REAL ESTATE industry. Through Boomtown, brokers can select and customize a lead generation website, track and nurture leads, and monitor team success and sales. The application is SaaS based and can be accessed from an iPad, smartphone, and a tablet. The automated marketing tools create a way for brokers and agents to stay in touch with prospects and clients so that agents can nurture leads without having to manually track all interactions. The system automatically sends notifications regarding listing updates, so that agents can remain up-to-date with their markets. Boomtown features advanced website analytics, allowing users to track a prospective buyer's or seller's movements and interactions across...
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BoomTown Reviews

Overall Rating

4.53

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for BoomTown

1 - 5 of 231 Reviews

User Profile

Ashwin

Verified reviewer

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Real estate leads

Liked it. Loved the CRM easy to use and worth the money.

PROS

Like this platform. One of the best way to generate real estate leads. Simple yet effective. Liked it.

CONS

Nothing in specific. As usual some of the leads weren't that great. But it gets expensive over time.

Vendor Response

We are so glad to hear that you are finding BoomTown to be a simple, yet effective tool! Our team works hard to design a user-friendly platform. Thank you for taking some time to leave us a review!

Replied April 2021

Lawrence

Real Estate, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

I almost left them but...

I ALMOST left them over the email issues. After two days of training on a competitor program I came back. It's that good.

PROS

It's super easy to use, once you work with them. Their canned drip campaigns work. They're property alert system is as good as I've seen (but it lacks a few functions I'd like). The interface for the client is excellent. It's super easy to stay organized.

CONS

They flag emails as invalid when they are valid. They claim there was a hack that caused ALL @mac.com and @me.com emails to be flagged as invalid and they claimed it was a common problem, yet when I email those addresses from my gmail account they go through. I can't tell if a person read a text. I can't distinguish between an email or phone listed as invalid from one that opted out (they should be identified differently. I'd like them to make it easier to embed images in communication.

Reasons for switching to BoomTown

My broker gave it to me for nearly nothing and started sending some facebook leads through boomtown. I accepted it for the leads.

Frank

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed March 2022

Way over priced for the value

I am overall let down by the system. Wish I would have found Follow up boss sooner versus throwing money away with this system. The opt outs are ridiculous.

PROS

The website was fairly decent. Also, the simplicity was good but for the price, there is a lot better out there.

CONS

The price was ridiculous and did not bring enough value in order to charge so high. A lot of times the price is backed by the value a system brings but not in this case.

Reason for choosing BoomTown

I thought it would be good fit for my business but ended up not being the best choice… I use follow up boss now. The best crm I have found yet.

Reasons for switching to BoomTown

I made the switch because I used boomtown before and enjoyed the simplicity. After they starting sending opt outs for nearly every text it never longer made sense to work with them. Also, the price just wasn’t worth it. There are better companies for a fraction of the cost. Also, they make it hard to get out of the contract if you do not like the system. The best company’s give you a free trial.

Leaanne

Verified reviewer

Real Estate, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

6 Year User

It was great! Far exceeded our expectations and helped us build great lead conversion systems!

PROS

Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!

CONS

We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.

Ed

Verified reviewer

Real Estate, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2022

Great lead generation with a robust CRM

As a lead generation platform and CRM, Boom Town has proven successful.

PROS

The capabilities of lead management, seeing what the lead is interested in, and the ability to modify the properties to meet what the lead is searching for. A robust CRM at the back end is critical for the platform.

CONS

Customer support could be more available via a phone call instead of sending emails and awaiting a response. There should be better accountability by Boom Town on how the advertising monies are spent, with more frequent feedback and recommendations to implement for better lead generation. They are the experts in advertising, should be better transparency/accountability on their end. The inability to delete contacts.