BoomTown
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Most Helpful Reviews for BoomTown
1 - 5 of 234 Reviews
Carli
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
User-Friendly CRM
BoomTown is an awesome CRM that makes classifying leads incredibly easy. It's got multiple pipelines that help users to see which leads are hot and which ones are less. The software has an excellent setup that makes communications with leads very visible and easy to follow.
PROSIt is user-friendly. Easy to see leads in different categories.
CONSYou can't actually delete trash leads. The leads go into a trash category, but it seems cluttered to have junk leads stay in the system.
Leaanne
Verified reviewer
Real Estate, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
6 Year User
It was great! Far exceeded our expectations and helped us build great lead conversion systems!
PROSOur real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!
CONSWe had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.
Frank
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2022
Way over priced for the value
I am overall let down by the system. Wish I would have found Follow up boss sooner versus throwing money away with this system. The opt outs are ridiculous.
PROSThe website was fairly decent. Also, the simplicity was good but for the price, there is a lot better out there.
CONSThe price was ridiculous and did not bring enough value in order to charge so high. A lot of times the price is backed by the value a system brings but not in this case.
Reason for choosing BoomTown
I thought it would be good fit for my business but ended up not being the best choice… I use follow up boss now. The best crm I have found yet.
Reasons for switching to BoomTown
I made the switch because I used boomtown before and enjoyed the simplicity. After they starting sending opt outs for nearly every text it never longer made sense to work with them. Also, the price just wasn’t worth it. There are better companies for a fraction of the cost. Also, they make it hard to get out of the contract if you do not like the system. The best company’s give you a free trial.
Andrew
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2022
Unethical customer service from my staff.
I had a truly unexpected and important reason for wanting to leave my contract early, was honest as I was told it wasn’t a “qualifying reason,” but said I would be honest in trying to get out of it and therefore was told I would owe the entire 12 months. I even said I had plans to try BoomTown again in the future. I told her that I let people out of contracts early for various reasons because it’s good business to treat people with respect and compassion when technically I could not let them out when they have a good reason. She said I would have to pay the entire amount to get out and threatened that they’ve won before when it came to attorneys. I said I was simply asking for the same ethical business practice that I give and after asking for her manager 5 times (I was never given their name or transferred), she said she would charge me $2400 to leave early but service cut off immediately. Later I was told a month’s notice is needed so that’s another $800 (it was actually over $800). I am writing this review because I felt that though technically they didn’t have to let me out of my contract, ethically it would have been a good decision and good business. I don’t think I’ve ever written a bad review and was very happy with BoomTown but when it came down to it and there was lack of cooperation, after having to pay thousands of dollars, I find it important to write this review. My hope is that someone will reach out to me to try and make this right.
PROSThe leverage I could have gained with the automation.
CONSI didn’t like that the Consierge occasionally sounded like it was automated.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Centralized CRM
When a problem arises they are swift to respond and correct the issue. They roll out added features often that allow a more productive relationship with my database.
PROSKeeps me on track with contacting my database.
CONSThe price is the least favored feature... aside from that I use it and love it.