About BotXO

BotXO is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Artificial Intelligence (AI) enabled chatbot for marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include conversation tracking, push notifications, data analytics and multichannel support.

BotXO enables businesses to launch a chatbot on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. BotXO sends live notifications to managers via email when a customer wants to get in touch with a human.

BotXO supports the chat in mu...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of BotXO

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

April 2020

David from CCP Games

Verified Reviewer

Company Size: 201-500 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Strong & very reasonably priced bot solution from a service oriented company.

Pros

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Cons

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Reasons for Choosing BotXO

There were a few factors but pricing was the biggest one by far. We found their pricing to be exceptionally reasonable for the features offered by the solution. Other reasons of note for us picking BotXO is because they came highly recommended by partners we trust, such as our customer success manager at Zendesk. It also helped in our decision that they are a startup with a relatively new product which is still in active development. For us it means a lot to be able to work with a vendor - i.e. proposing ideas for features & improvements & reporting bugs. In our experience, the startup type companies are much more flexible & nice to work with in this regard.

February 2020

Casper from Elbot ApS

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pros

The integration options. Secondary the drag n drop interface, where you build your magic.

Cons

Like any other skill you try to learn, it takes time before you master the skill.

Reasons for Choosing BotXO

Integrations. Customer service. Easy drag n drop interface.

Response from BotXO

Replied May 2020

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

May 2020

Mark from Beerwulf

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Fantastic platform to build your chat bot!

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.

Pros

The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Cons

I would like some more easy options to export items / flows for translation to another languages.

February 2020

Benjamin from Krifa

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2020

Worth the monet

Pros

Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money

Cons

The lack of Analytics data The confusing setup when the bot is large

Response from BotXO

Replied May 2020

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

February 2020

Peder from Copenhagen School of Design and Technology

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pros

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons

Not really any, I feel like this is a great choice.

Reasons for Choosing BotXO

Because of better customer support.

Response from BotXO

Replied May 2020

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team