# Certainly Software Reviews, Demo & Pricing - 2026 > Review of Certainly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/botxo-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Certainly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Certainly 2026: Benefits, Features & Pricing Wondering if Certainly is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Certainly 4.4 [(13)](https://www.softwareadvice.com/crm/botxo-profile/#reviews) Pricing Pricing available upon request ### About Certainly Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support. Certainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human. Certainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more. Services are offered on a monthly subscription basis and customer support is... available via email, phone and a dedicated bot operator from Certainly. Wondering if Certainly is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Certainly User Interface ## Popular Certainly Alternatives Main Product Certainly 4.4 [(13)](https://www.softwareadvice.com/crm/botxo-profile/#reviews) Ratings Breakdown - 4.31Ease of use - 4.31Value for money - 4.62Customer support - 4.31Functionality Pricing Available upon request Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [respond.io](https://www.softwareadvice.com/live-chat/rocketbots-profile/) 4.6 [(52)](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.51Value for money - 4.54Customer support - 4.42Functionality Pricing Starting at $99.00 per month Get Price ## Certainly Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Certainly Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Certainly Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Escalation API Campaign Management Chatbot Chat Transcript Code-free Development Contextual Guidance CRM Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customizable Branding File Management For Developers For eCommerce For Sales Teams/Organizations Generative AI Intent Recognition IVR Live Chat Mobile App Multi-Channel Management Multi-Language Natural Language Processing Natural Language Search Personalization Pre-Configured Bot Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Reporting/Analytics Reporting & Statistics Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Speech Recognition Surveys & Feedback Tagging Template Management Visual Analytics Workflow Automation ## Certainly Integrations Salesforce Platform Integration rated undefined from -1 review Dixa Integration rated undefined from -1 review ChatBot Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Klaviyo Integration rated undefined from -1 review See all 26 integrations ## Certainly User Reviews Overall Rating 4.4 Ratings Breakdown 5 54% 4 31% 3 15% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.6 Functionality 4.3 Have you used Certainly and would like to share your experience with others? David E. Verified reviewer Entertainment 201-500 employees Used weekly for less than 6 months Reviewed April 2020 Strong & very reasonably priced bot solution from a service oriented company. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. \[SENSITIVE CONTENT HIDDEN\] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues! Cons: The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket. Reasons for choosing Certainly There were a few factors but pricing was the biggest one by far. We found their pricing to be exceptionally reasonable for the features offered by the solution. Other reasons of note for us picking BotXO is because they came highly recommended by partners we trust, such as our customer success manager at Zendesk. It also helped in our decision that they are a startup with a relatively new product which is still in active development. For us it means a lot to be able to work with a vendor - i.e. proposing ideas for features & improvements & reporting bugs. In our experience, the startup type companies are much more flexible & nice to work with in this regard. Read More CM Casper M. Verified reviewer Consumer Services Self-Employed Used daily for less than 12 months Reviewed February 2020 Bot software that works 5 I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The integration options. Secondary the drag n drop interface, where you build your magic. Cons: Like any other skill you try to learn, it takes time before you master the skill. Reasons for choosing Certainly Integrations. Customer service. Easy drag n drop interface. Vendor Response Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team Replied May 2020 Read More BD Benjamin D. Verified reviewer Insurance 501-1000 employees Used weekly for more than 2 years Reviewed February 2020 Worth the monet 3 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money Cons: The lack of Analytics data The confusing setup when the bot is large Vendor Response Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team Replied May 2020 Read More RJ Regin J. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Reviewed March 2020 aio 5 The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues. Cons: Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along. Reasons for choosing Certainly BotXO was much faster and easier to build, test and edit than DialogFlow. What took 10 to 15 minutes in Dialogflow, it would take only 30 seconds in BotXO. Vendor Response Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team Replied June 2020 Read More NK Nadin K. Verified reviewer Consumer Services 51-200 employees Used daily for less than 2 years Reviewed February 2020 Everybody can builed a bot 4 I have had a super successful and very educational journey with botxo. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without me having to have staff in the department. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: That it is very user-friendly and that you can build the bot yourself without depending on a IT department. Cons: Some problems with the integration update Vendor Response Dear Nadin. Thank you for your feedback! We appreciate that very much. We are glad to hear that you had a successful journey with us, despite the initial problems with the integration update. We are very happy that you find the BotXO Platform user-friendly and that you could build the bot without any coding. We are looking forward to supporting Tiger of Sweden further on your chatbot adventure! The BotXO Team Replied May 2020 Read More EM Emily M. Verified reviewer Arts and Crafts 201-500 employees Used daily for less than 2 years Review source Reviewed January 2022 Smart AI, very high success rate 5 It's been great! I'd say that starting the integration with Certainly was one of the best decisions we've ever made. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best thing about Certainly is its success rate and efficiency. The AI is very smart and it gets even better over the time. Since we have the integration with Certainly, the daily workflow of customer service department has become easier than ever. Cons: Nothing comes to mind to be honest, it's quite user-friendly and it gives you all the necessary tools to guarantee its success. Read More PR Peder R. Verified reviewer Education Management 501-1000 employees Used other for less than 12 months Reviewed February 2020 Great software to build your chatbot 5 Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages! Cons: Not really any, I feel like this is a great choice. Reasons for choosing Certainly Because of better customer support. Reasons for switching to Certainly Because of better customer support. Vendor Response Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team Replied May 2020 Read More Md Mark d. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed May 2020 Fantastic platform to build your chat bot! 5 It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time. Cons: I would like some more easy options to export items / flows for translation to another languages. Read More VR Verified Reviewer Leisure, Travel & Tourism 11-50 employees Used weekly for less than 6 months Review source Reviewed May 2019 Great product, but lack of service and intuition 4 Great product with a lot of good opportunities. However you need to invest a lot of time yourself to master the programme, since there is no customer service. They always refer to the manual, which doesn't alweays have all the answers. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Its userfriendly and easy once you have learned to use it. Lots of great possibilites and lots of customer data. Cons: Some of the functions are not very intuititive to use. Also it loades rather slowly, especially the overview of Global connections is slow and messy. Also messy overview of received conversations. It would have been nice to make new and use reports better. Vendor Response Dear customer We are pleased to read that you find our product great with a lot of opportunities. Our team is working on making sure that those opportunities will be seized, which includes releasing new, more intuitive functions as well as providing clearer overview and use of the reports. Thank you for your feedback which is a huge help to us in mastering our software even better! Your humans at BotXO Replied May 2019 Read More VR Verified Reviewer Computer & Network Security 11-50 employees Used weekly for less than 6 months Review source Reviewed May 2019 Fast and easy to get started 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Very easy to get started with the basics, you will have a bot up and running in no time. The support is fast and reliable, with quick fixes and direct help. Easy to cusomize and design - both on its operations and the GUI. Up time is second to none - good work BotXO. Cons: Reporting functions are a bit basic, and it tends to load very slow, hven bot has been running for a while. The platform can get "confused" over keywords and global connections, and this can result in some strange replies from the bot. Vendor Response Dear customer We are glad to hear that getting started with our bot has mostly been a fast and easy experience, also in terms of customization and design. We are working on advancing the reporting functions as well as the chatbot's ability to use Natural Language Understanding to better understand and engage your users. We highly appreciate your feedback which enables us to build an even smarter bot! 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