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> Reviews of Creatio CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Creatio CRM is a good fit for you!

Source: https://www.softwareadvice.com/crm/bpmonline-profile/reviews

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Creatio CRM Reviews

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# Creatio CRM Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(107)

4

(23)

3

(2)

2

(1)

1

(2)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.7

Value for money

4.7

Functionality

4.7

* * *

### Pros

"It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use."

"I really like this platform because it has allowed me to automate and streamline customer service processes, as well as efficiently manage all activities related to my clients."

"The campaign feature within Creatio has been impressive,allowing to execute even the most complex campaigns effortlessly, all while providing comprehensive insights into customer behaviors with just a few clicks."

### Cons

"Takes a long time to load sometimes, a little confusing with all the features so if you're only in CRM about once a week, it might be hard to navigate."

"Version updates causing issues with our apps"

"It’s so hard to go back here f you make any changes in the first place"

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Creatio CRM Reviews, Pros and Cons - 2026 Software Advice