--- title: "Creatio CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Creatio CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/bpmonline-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / Creatio CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) # Creatio CRM Review From $40-$75/month 3 plans Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Creatio CRM 4.7 [(150)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Pricing Starting at $40.00 per user per month ### About Creatio CRM Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. ## Creatio CRM User Interface ## Popular Creatio CRM Alternatives Main Product Creatio CRM 4.7 [(150)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.64Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18806)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4482)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6994)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(622)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(506)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.19Value for money - 4.43Customer support - 4.43Functionality Pricing Starting at $15.00 per month Get Price ## Creatio CRM Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Growth $40.00 per user, per month Plan includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 per user, per month Plan includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Unlimited Pricing available upon request Plan includes: - Creatio.ai 300K per user tokens - 50+ users - Basic dedicated cloud instance included - Unlimited change logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Creatio CRM Features - Popular features found in Sales Force Automation Campaign Management Customer Database Email Marketing Forecasting Lead Capture Lead Management Opportunity Management Pipeline Management Task Management Territory Management - More features of Creatio CRM A/B Testing Access Controls/Permissions Account-Based Engagement Accounting Accounting Integration Accrual Accounting ACH Payment Processing Activity Dashboard Activity/News Feed Activity Tracking Adaptive Learning Administrator Access Advanced Search Agent Interface Agent Scheduling and Assignment AI and Automation AI-Based Risk Scoring AI-Based Talent Matching AI-Chatbot for Citizen Support AI-Driven Fraud Detection AI/Machine Learning AI-Powered Tender Analysis AI Predictive Insights AI Predictive Maintenance AI Summarization AI Text Generation AI Text Summarization AI Text-to-Speech AI Writing Assistant Alerts Alerts/Escalation Alerts/Notifications Amortization Schedule Analysis API APIs Appointment Management Appointment Scheduling Approval Process Control Artificial Intelligence Asset Lifecycle Management Asset Tracking Assignment Management ATM Management At Risk Customers Attachments/Screencasts Audience Targeting Audio File Management Audit Management Audit Trail Authentication Auto-Dialer Auto Loans Automated Alerts and Tasks Automated Decisioning/Underwriting Automated Email Responses Automated Emails Automated Follow-Ups Automated Note Taking Automated Notices Automated response Automated Responses Automated Routing Automated Scheduling Automated Voicemails Automatic Call Distribution Automatic Funds Distribution Automation Autonomous Task Execution Autoresponders Bank Reconciliation Barcode/Ticket Scanning Basic Reporting Batch Processing Behavior Analytics Behavior Tracking Benchmarking Bid Management Billing & Invoicing Billing Rate Management Bills of Material Bonds/Stocks Booking Management Borrower Management Brand Tracking Breadth of Partner Applications Broker/Agent Portal Browser Extension Budgeting Budgeting/Forecasting Budget Planning & Allocation Building and Personalizing Emails Business Card/Badge Scanning Business Loans Business Process Automation Buyer Management Calendaring Calendar Management Calendar/Reminder System Calendar Sync Callback Scheduling Call Center Features Call Center Management Caller ID Call List Management Call Logging Call Management Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Call Types Campaign Analytics Campaign Planning Campaign Scheduling Campaign Segmentation Capacity Planning Case Management Cash Application Cash Flow Management Cash Management Catalog Management Categorization/Grouping Change Management Change Order Management Channel Management Charting Chatbot Chat/Messaging Churn Management Claims Management Click-to-Call Client Communication Tools Client Database Client Management Client Portal Client Tracking Clock In/Out Cloud Coaching Code Enforcement Collaboration Tools Collateral Tracking Collection Agencies Collections Effectiveness Commenting/Notes Commercial Commercial Mortgages Commission Calculations Commission Management Commissions Commodity Futures Communication History Communication Management Competitive Analysis Compliance Compliance Control Compliance Management Compliance Tracking Computer Telephony Integration Concurrent Calling Configurable Workflow Consolidation/Roll-Up Construction Loans Contact Database Contact Management Content Creation Content Delivery Content Library Content Management Content Sharing Content Utilization Contract/License Management Contract Management Contract Performance Conversation Intelligence Conversion Rate Optimization Conversion Tracking Conversion Viability Core Banking Corporate Banking Cost Estimating Cost Tracking Credit Card Management Credit Card Payments Credit Card Processing Credit Check Credit History Credit Limits Credit Limits Adjustment Credit Limit Suspension Credit Reporting Credit Union CRM CRM Integration Cross-Functional Alignment ## Creatio CRM Integrations Microsoft Word Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 18 integrations ## Creatio CRM User Reviews ## Creatio CRM customer ratings - Overall rating: 4.7/5 - Total reviews: 150 ### Rating distribution - 5 stars: 121 reviews (81%) - 4 stars: 23 reviews (15%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Awesome marketing and reporting abilities - Overall rating: 5/5 - Reviewer: Tapani H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts. #### Cons Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus --- ### Very happy with the UK team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for money, great team in the UK that was able to answer every question and took the time to actually listen #### Cons No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. #### Reasons for switching to Creatio CRM I was looking for a better product that boosted sales #### Vendor response Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. Replied May 2026 --- ### Unreliable Telephony, 4+ Hour Outage, and Poor Support - Overall rating: 1/5 - Reviewer: Aantt H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Extremely frustrating for enterprise operations. The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime. I do not recommend this for high-volume sales teams. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI looks decent, but it's completely ruined by frequent system instability and broken telephony integrations during work hours. #### Cons Horrible telephony reliability (Velvetel) and terrible support SLA. Media server errors caused a 4+ hour total outage for our telemarketing team. Support provided no ETA, no workaround, and only sent useless boilerplate replies. --- ### Low cost, great support! - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very flexible. Integrates with a lot of other platforma and has a great support network #### Cons There isn't much to dislike. I would like to see a lower entry point for the smb market so more people can experience Creatio #### Reasons for switching to Creatio CRM Cost and user friendliness. Also integration capabilities --- ### Great experience with Creatio! - Overall rating: 5/5 - Reviewer: Vine S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and how accessible it is for any person regardless of their technical level to start implementing features. #### Cons For any custom features needed, complicated complex code needs to be written which is expected. Also, it is hard for multiple people to develop on the platform. #### Reasons for switching to Creatio CRM It was much cheaper to go with Creatio vs SalesForce --- ### Creatio CRM for Powerful Customer Support - Overall rating: 5/5 - Reviewer: Anna L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Creatio CRM has dynamic measure for managing every customer concern. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creatio CRM is executive and reliable in controlling all the procurement processes. #### Cons Creatio CRM is practical and offers decency in service delivery. #### Reasons for switching to Creatio CRM The efficiency in supporting all customer relations from this tool is something enticing. --- ### Cutting-edge agile software solution, designed to optimize your conversion rates and drive business - Overall rating: 5/5 - Reviewer: Alexander B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results. #### Cons While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted. #### Reasons for choosing Creatio CRM The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives. --- ### This is not just a CRM - Overall rating: 5/5 - Reviewer: Eduardo C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. Instead of focusing only on CRM capabilities, we can discuss business transformation, process optimization, automation, and now AI-driven operations. What I’ve found particularly valuable is the platform’s flexibility. It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support long-term growth. What really stands out to me is the balance between agility and control. Companies can innovate faster while maintaining the governance and security required in enterprise environments. #### Cons If I had to point to one area, it would be market awareness. Technically, Creatio is a very strong platform, but in some markets it doesn’t yet have the same level of brand recognition as some of the larger, more established vendors. In many opportunities, part of the conversation is educating prospects on the platform’s capabilities before they fully appreciate its value. --- ### A winning solution of CRM + BPM + AI - Overall rating: 5/5 - Reviewer: octavio g. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. #### Cons It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. #### Vendor response Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. Replied November 2025 --- ### Vice-president sales - Overall rating: 5/5 - Reviewer: Michael E. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall great - grest connecting and also good discussions among industry leaders. Great venu and appreciate the hospitality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Presenter very good content and also show the how to. Need to further understand how all comes together and everythigng #### Cons Too many options too many conferences and dual meetings that we need to decide from.. should be more spread --- Showing 1 - 10 of 150 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) ## Creatio CRM Popular Comparisons [Salesforce Sales Cloud vs Creatio CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-bpmonline/)[HubSpot CRM vs Creatio CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/5948-bpmonline/)[Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/zoho-crm/)[Kylas Sales CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/kylas/)[HubSpot Sales Hub vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/hubspot-sales/)[Bigin by Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/bpmonline/)[Dynamics 365 vs Creatio CRM](https://www.softwareadvice.com/compare/5948-bpmonline/vs/106335-Dynamics-365/)[Claritysoft CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/claritysoft/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) ## Other Top Recommended Sales Force Automation Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **105** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **69** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18806) Recently recommended **62** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **52** times Stuck Between Options? Our experts can help you compare Creatio CRM with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice