# Brand Embassy Software Reviews, Demo & Pricing - 2026 > Review of Brand Embassy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/brand-embassy-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Brand Embassy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Brand Embassy 2026: Benefits, Features & Pricing Wondering if Brand Embassy is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Brand Embassy 5.0 [(1)](https://www.softwareadvice.com/customer-communications-mngt/brand-embassy-profile/#reviews) Pricing Starting at $29.00 per month ### About Brand Embassy Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention. Brand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients. Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions. Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month. Wondering if Brand Embassy is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Brand Embassy User Interface ## Popular Brand Embassy Alternatives Main Product Brand Embassy 5.0 [(1)](https://www.softwareadvice.com/customer-communications-mngt/brand-embassy-profile/#reviews) Ratings Breakdown - 5.0Ease of use - Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Brand Embassy Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Brand Embassy Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Brand Embassy AI/Machine Learning Alerts/Escalation API Automated Routing Batch Communications Call Center Management Chatbot Collaboration Tools Configurable Workflow Content Management Contextual Guidance CRM Customer Database Customizable Branding Dashboard Email Management Geotargeting Help Desk Management Intent Recognition Interaction Tracking Knowledge Base Management Live Chat Monitoring Multi-Language Natural Language Processing Offline Form On-Demand Communications Personalization Proactive Chat Queue Management Real-time Consumer-facing Chat Reporting/Analytics Screen Sharing Sentiment Analysis Service Level Agreement (SLA) Management Social Media Integration Surveys & Feedback Template Management Video Chat Workflow Management ## Brand Embassy Integrations Avaya Experience Platform Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review YouScan Integration rated undefined from -1 review StreetSmart Integration rated undefined from -1 review SAP HANA Cloud Integration rated undefined from -1 review See all 10 integrations ## Brand Embassy User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Customer support 5.0 Functionality 5.0 Have you used Brand Embassy and would like to share your experience with others? Vasilina V. Verified reviewer Internet 11-50 employees Used unspecified for unspecified Review source Reviewed April 2017 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Brand Embassy with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice