Brand Embassy CRM Software


Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, customer support and social media analytics. It monitors company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comments requiring attention.

Brand Embassy is a customer support platform with all of the back-end functionality that supports teams' need to solve issues collaboratively. Team members can collaborate in real time by messaging other members or departments and by attaching notes to specific cases, issues and clients.

Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.

Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.

Customer profile
Customer profile

Customer profile

Email ticketing

Email ticketing

Live chat backend

Live chat backend

Forum keyword monitoring

Forum keyword monitoring

KPI report

KPI report

Analytics report

Analytics report

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



1 Reviews of Brand Embassy CRM

Overall rating

5.0 / 5 stars

Write a review

Showing 1 - 1 of 1 reviews

Start your review of Brand Embassy CRM

Write a review

Vasilina from LeadScanner

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

April 2017

Review Source: GetApp

Displaying 1 - 1 of 1 reviews