Brand24

Workbooks

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Ratings & Reviews

Overall Rating

4.74 / 5 (136)

4.36 / 5 (102)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 2, 2020

August 6, 2019

Pros/Cons

  • Pros

  • Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

  • I used it for making a social media influence competition report. I liked it because it offered me more detailed data and allowed me easily export data. The price is reasonable.

  • Cons

  • No CRM option but I know that it will be do ne in near future, i hope so. Still, this software is very useful, an important part of my work.

  • The monthly fee is a little bit high for my budget and the searches need to be very specific to get a reasonable number of results. Otherwise you will get thousands of results to comb through.

  • Pros

  • The product is customizable and affordable. The customer service is prompt and thorough.

  • Workbooks is quite easy to use and provide a high level of flexibility and control in reporting and configuration

  • Cons

  • The reporting element can be a little overwhelming but the support received is second to none. Other than that it is great!

  • The only area we would like to see improved is Case handling. I think the software could be a little more intuitive and automated when is comes to customer communications.

Product Demo & Pricing

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Advisor Recommendations & User Awards

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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