Brandwatch is a cloud-based social media listening solution suitable for small, midsize and large businesses. Brandwatch’s Analytics is a social media listening platform that scans the web for reviews, articles and conversations. It separates data into categories, analyze it and send emails.
Brandwatch’s Vizia is a data visualization platform to display social and marketing insights. It allows users to create and customize visuals and combine various data sources. The audience module allows users to find and target audience based on their demographics, profession, location, interests, social interactions, etc. Brandwatch offers integration with Facebook, Twitter, HootSuite, Spredfast, Percolate, Conversocial and Converseon.
It is compatible with Windows, Mac and Linux operating systems. Support is offered via email and over the phone. Other support options include case studies, reports, guides and webinars.
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Marissa from CFA Institute
Kate from CFA Institute
Tyler from Gray Street Solutions
Number of employees: 2-10 employees
Dave from Element5 Digital
Number of employees: 11-50 employees
Hannah from Charleston|Orwig
Number of employees: 51-200 employees
Response: Brandwatch, Brandwatch
Hi Hannah, Thanks for taking the time to give us your feedback. I'm really sorry to hear that you've not been satisfied with our customer service - this is really troubling to hear as we pride ourselves on our excellent service and want every customer to have a great experience. I've passed your comments on to our customer success team and someone will be in touch asap. I'm also sorry to hear that you've found Queries tricky - our recently released Query Wizard is designed to make this process easier for users so hopefully that helps! Again, I'm sorry you've had a bad experience with us and hope we can help - someone will be in touch shortly. Jasmine, Brandwatch