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Overall Rating
4 / 5 (14)
Ease-of-Use
3.5 / 5
Value for Money
3.5 / 5
Customer Support
4 / 5
Functionality
4.5 / 5
Last Review Written
September 28, 2021
Pros/Cons
  • Pros

  • It's a great tool for keeping track of your brand's social media, blog and media mentions across the web. It's also really easy to use.
  • The setup for social listening was quick and easy.
  • Cons

  • Customer service is poor and that makes or breaks a company. The queries were not always easy to write and trouble shooting them wasn't easily done within the program.
  • Though there are cheaper subscriptions available, but the number of mentions provided in those plans is very limited.
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Ideal Customer Size
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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