Stock control is the most impactful and helpful.

Automation seems to work well, and plays nice with BigCommerce.

We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth.

Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way.

We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.

Immensely frustrating when  the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues.

It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets.

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough.

The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.

We have used it for several years and on the whole it is a very good system.

We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP.

It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data.

Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.

We have now been using Brightpearl for several years. It is very user friendly with significant functionality which has improved our reporting function so necessary in a small business.

It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too.

Excellent integrated software with solid support.

BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.

Brightpearl is a fantastic all in one ERP system.

I love that I can check if or when did prospects read my emails. Also it is helpful to know how many times they opened my emails.

Great outreach management tool, especially for companies not using one.

It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.

The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address.

It can be difficult to integrate new teammates into this software.

The simplicity of this product is outstanding. It helps in tracking the open rate and response rate of emails.

Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

I like the ease of use, its very intuitive and helpful to have the on line for quick questions.

I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.

Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail.

The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Being able to send to salesforce is a plus. Solid value for the price point.

The ease of use to send quantity number of emails while keeping them feeling quality is important.

It seamlessly integrates into Gmail and Salesforce and offers a lot of easy to use tools for daily work. Especially the Groove Dialer with its integrated logging tool is awesome.

User friendly and good price point from what I remember.

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

I think this is more of an organization issue, but our pre-defined templates are a mess.

The amount od music in it, the easy of setup and claryti also the ability to play on other devices that is something useful.

We love the ability to integrate Salesforce into Gmail as well as  provide our service team members with tools to make their lives easier when it comes to communicating with our clients.

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.

It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

I love the integrates and how I can work very efficient.

Customer support is very helpful, and it's been a great tool at work.

I thought Groove was a good tool the features suited our needs as an organization.

US Dollar

Brightpearl is a complete Retail Operating System for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Our platform offers flexibility to respond to rapid changes in demand with Plug & Play integrations, intuitive inventory planning and saves you hundreds of hours a year with powerful automation. Brightpearl takes care of everything after the buy button; from order management to accounting, inventory, warehouse management, returns and more.


An in-house team is available for installation as well as tech support and ongoing business consultancy.


Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused.


Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.



LongDescription

Real Time Analytics

Cataloging/Categorization

Employee Management

Product Identification

Receiving/Putaway Management

Forecasting

Special Order Management

Cycle Count

Purchase Order Management

Barcoding/RFID

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Multi-Channel Management

Order Entry

Backorder Management

SKU/UPC Codes

Customizable Reports

Access Controls/Permissions

Data Synchronization

Templates

General Ledger

Real-Time Monitoring

Bank Reconciliation

Financial Analysis

Supply Chain Management

Retail Inventory Management

Financial Management

Marketplace Integration

Product Configurator

Order Management

Retail POS

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Transaction History

Project Management

Rules-Based Workflow

Real Time Synchronization

Customer Accounts

Sales Orders

Customer Database

Shopping Cart

Gift Card Management

Customizable Fields

Collaboration Tools

Order Fulfillment

Barcode Printing

Reorder Management

Sales Trend Analysis

eCommerce Management

Barcode Recognition

Shipping Management

Demand Forecasting

Template Management

Warehouse Management

Item Management

Data Import/Export

Offline Access

Inventory Optimization

Accounting

Process Modeling & Designing

Distribution Management

Multi-Location

Integrated Business Operations

Audit Trail

Configurable Workflow

Bills of Material

For Retail

Multi-Currency

Email Marketing

Cost Tracking

Sales Reports

Inventory Tracking

Inventory Replenishment

Real Time Data

Performance Metrics

Data Security

Channel Management

Inventory Auditing

Mobile Commerce

Recurring Orders

Labeling

Sales Tax Management

3PL Management

Shipping Labels

Workflow Management

Real-Time Updates

Activity Dashboard

Multi-Store

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Invoice Creation

Vendor Managed Inventory

Returns Management

Customizable Templates

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need.
And when your business grows, you’ll see your order volume go up and cost per order go down.
Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Brightpearl

In Person

Live Online

Webinars

Documentation

Videos

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. 

Groove’s sales engagement platform drives more revenue through connected and consistently great sales execution. It makes your sales strategy actionable, reinforces your custom playbook, and applies AI-driven insights that help sellers learn, evolve, and win.

Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.

To learn more, visit https://groove.co.  

Commenting/Notes

Engagement Tracking

AB Testing

Meeting Management

Lead Capture

Performance Management

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Strategic Planning

Auto-Dialer

Multi-Campaign

Pipeline Management

Communication Management

Call Recording

Call Logging

Calendar Management

Call Management

Email Tracking

Campaign Planning

Process/Workflow Automation

Email Templates

Contact Management

Opportunity Management

Content Management

Lead Management

Sales Activity Management

Call Scheduling

Territory Management

Email Management

Event Triggered Actions

Field Sales Management

Reminders

Sales Automation

Business Process Automation

Mobile App

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Brightpearl vs Groove

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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