Brivity CRM

RATING:

4.76

(33)

What is Brivity CRM?

Brivity Platform's innovative tech helps high-performing real estate agents and teams streamline every aspect of their business from nurturing clients to marketing, and lead gen, saving them time and money, and increasing their bottom line. Brivity features the top sought-after tools: >Listing management >Marketing and retargeting campaigns >High-quality lead generation >Lead nurturing and automation >Client communication & transparency >Cust...

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Brivity CRM tasks
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How much doesBrivity CRM Cost?

This vendor has not provided pricing information.

What Features doesBrivity CRM offer?

Top Brivity CRM features and user ratings for each are:

Lead Management

3.8

(4)

Email Marketing

2.6

(5)

Client/Property Matching

2.8

(4)

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Call Logging
Campaign Management
Client Management
Collaboration Tools
Commenting/Notes
Commission Management
Contact Database
CRM

What Deployment Options doesBrivity CRM offer?

Brivity CRM offers the following deployment options:

Cloud, SaaS, Web-Based
iPhone (Mobile)
iPad (Mobile)

Brivity CRM does not offer:

Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Brivity CRM Reviews

Overall Rating

4.76

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Brivity CRM

1 - 5 of 33 Reviews

Anthony

2-10 employees

Real Estate

More than 2 years

Review Source: Capterra

Reviewed May 2021

Great all Around Real Estate Solution

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

It covers website, CRM, lead generation, direct mailing, and transaction management.

CONS

Still can't see images when we get a text to our Brivity Numbers. They are working on it though.

Reason for choosing Brivity CRM

More features, a lot more.

Reasons for switching to Brivity CRM

Brivity offered more features and it runs better for team members.

Wes

51-200 employees

Real Estate

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2021

Best CRM in the industry.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Grown my business, increased my touches with my sphere and clients.

PROS

This team is always improving and the customer service is off the charts. NO OTHER real estate CRM gives you the [SENSITIVE CONTENT] cell number. That is standing behind the product.

CONS

it is not voice activated. Product exceeds our expectation and they are adding more every day

Reason for choosing Brivity CRM

Company hosts twice a week sessions for everyone, will take calls to help and goes OUT OF THEIR WAY to help clients

Reasons for switching to Brivity CRM

It had too many gaps. When calling the help desk and suggested things it was send it in to and nothing happened and no reply.

Vendor Response

Wes, thank you for your glowing review! Welcome to the Brivity family!

Replied September 2021

Patrick

Verified reviewer

1 employee

Real Estate

Less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

Reviewed August 2022

You're Better Off Flushing Your Money Down The Toilet & Saving Yourself the Headaches

OVERALL RATING

1.0

EASE OF USE

1.0

VALUE FOR MONEY

1.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

1.0

Customer service is highly professional with all of the correct phrases of what to say to a client. That's where it stops. Everything else has been nothing short of frustration, headaches, words upon words, waste of time and anger. It took me 4 attempts to cancel my account, the threat of posting negative reviews on social media and a direct action to get the [SENSITIVE CONTENT] of the company on the phone. I was on hold for 15 minutes the 5th phone call and I was told my account would come down in one hour.

PROS

Zero. I had such a negative experience that after 4 weeks I never wanted to go back into the CRM. I forced myself to do so just to try it, to learn it and to give the company another and another chance to fix my account. It never happened. Overall, I was disappointed, dissatisfied and happy to move past them.

CONS

My experience was nothing short of headaches, lots of conversations w/ tech support, zero follow-through days later, micromanaging a list of problems w/my website, speaking w/upper management with zero concern for my account. ZERO! I had to have an EXIT conversation as to why I was cancelling my account. AND even then, I couldn't get my account cancelled. 7 days later it was still live. Here's a list of problems: -NO one is testing any of the functionality of your website. NO ONE. A couple of times speaking w/tech support they emailed me screenshots of how I can do it myself. WTF??! This is what I'm paying YOU to do. -The leads were garbage & miles & miles outside of my desired neighborhoods. -There are NO reports showing how your ads are performing. -My website had about 15 problems that took 2 months to fix w/the major one being the Property Search function. A user cannot search by neighborhoods!! The search originally had me in EVERY neighborhood in Chicago. I had several meeting w/Directors as to how to fix this bc I was receiving leads from out of state & 40 miles away. -The training was so-so. I'm picky & I expect certain words/language to be avoided in a group Zoom training meeting such as "here, this & there." These are not instructive phrases for the viewer. -Uploading your database is useless. There is NO welcome email or drip campaign. Sure, you can create one. -The language in the drip campaigns is aggressive & unprofessional.

Tammy

11-50 employees

Real Estate

Less than 2 years

Review Source: Capterra

Reviewed May 2021

Brivity is AMAZING!!!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

It has helped me grow my business year over year, l am excited to see where it will take me.

PROS

For our Real Estate Team this system is invaluable. We are in it everyday, it drives our business and it keeps us organized. It gives our clients an easy platform that keeps our name in front of them and us top of mind. Brivity is continually updating and improving. They have classes to learn the system. They take feedback from their clients on features that we would find useful and they implement them. Best system l have ever used! Also, their customer support is very responsive - even on weekends there is usually someone in the Facebook group that will answer your question.

CONS

There isn't anything to say here. This software is really the best.

Reasons for switching to Brivity CRM

Follow up Boss didn't have all the features Brivity had.

Leah

2-10 employees

Real Estate

Less than 2 years

Review Source: Capterra

Reviewed May 2021

After 15 Years in Real Estate I finally found CRM that I use!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Refreshing :-)

PROS

Very simple to use. Amazing customer support. Always improving and implementing new features to make our business easier.

CONS

Minor ones really. We have had a few issues with listing alerts implementing with our MLS, but I believe that is more of a issue with our MLS than BRIVITY

Reasons for switching to Brivity CRM

We hated the other and never really implemented it.