All Bullhorn ATS & CRM Reviews

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User Profile

Jesica

Verified reviewer

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Great for recruiters

This platform turned out to be really handy for candidate recruiting. Users should pay special attention to the report functions, as they are really helpful in recruiting. For people who like everything individually organized and neat, it’s a lifesaver.

PROS

- A truly simplistic layout - Seamless integration of all data from different sources to one complete Bullhorn database. - Efficient tasklist and search - Managing client and talent leads has become much easier - A real time saver - Contact list is searchable and easy to navigate An extremely useful service for integrating databases (e.g. client and sales, recruiting data etc). Bullhorn is one of the best CRM’s I have worked with. Simple, clean visuals, intuitive functions, good integration features. Allows synchronization with other programs and tools. - Customizable, with lots of functions - Compatible with tons of other software

CONS

- Some problems with user interface, like popups - Refreshing posts is sometimes delayed, especially if they are close in time - Small window sizes, requires lots of scrolling action - Speed – data transmission could be much faster - Needs a lot of updating and administration (which is honestly the problem of all CRM sofrware) - Keeps old data which you have to delete manually, or it will interfere with current priorities

Stacey

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2019

Great ATS, the best one I have used as a Recruiter

Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it.

PROS

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

CONS

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

Reasons for switching to Bullhorn ATS & CRM

Needed more functionality for our recruiting team, Salesforce was more slanted toward our Sales team and didn't have a great way to store candidate information. We had to purchase an customizable add-on for candidates, and it was just okay. Not easy to searach

User Profile

Akshay

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2023

A modern and collaborative ATS

Bullhorn ATS is a comprehensive software which provides many benefits to staffing agencies. I like the centralized database, time saving automations, custom workflows, and analytics reporting capabilities. It is also mobile friendly. Bullhorn is complex and expensive and may not be the best tool for a company starting out. The customer support can be improved as well.

PROS

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

CONS

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Reasons for switching to Bullhorn ATS & CRM

Company decision

Martin

Aviation & Aerospace, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Change request take too long

PROS

There is a wide marketplace of third party partners who can offer additional features that can easily be implemented into the core product.

CONS

Time scale to deliver changes that require assistance from Bullhorn are too long. It would be good to have a fast track option for minor changes.

Reasons for switching to Bullhorn ATS & CRM

Profile was no longer fit for purpose and lacked many new features.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Bullhorn ATS - Is just the best

I recommend Bullhorn to many of our staffing clientele, I always go back to all the features Bullhorn provides, all of the integrations we use (Indeed/LinkedIn) to name a few. The ease of use is a big one for us and it just works so well with our business!

PROS

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

CONS

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Reason for choosing Bullhorn ATS & CRM

Bullhorn won in all categories for our business plan, and we are very happy with our decision.

Scott

Staffing and Recruiting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Good Platform

This is a good platform that is trying to continuously improve its product to keep up with the evolving industry.

PROS

The product is easy to use and navigate from the start. There are some good reports generated once you figure out the "behind the scenes".

CONS

During my time there were a few acquisitions by Bullhorn that were meant to help with automation. The roll-out of the new tools was slow and clunky.

Reason for choosing Bullhorn ATS & CRM

I chose Bullhorn due to its long-standing reputation in the industry.

Reasons for switching to Bullhorn ATS & CRM

I was not a fan of my overall experience with Zoho.

Karanjeet

Oil & Energy, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Thomas Thor Review.

So far it has been good

PROS

User friendly, has potential and support is very reliable

CONS

Limitation on few important features - it is not fun to always be referred to 3rd party (cost a lot of investment)

Reasons for switching to Bullhorn ATS & CRM

Management decision- done before i was employed. What i heard was the old one did not progress with updates.

Sarah

Staffing and Recruiting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2019

Could be better, not interested in the smaller accoubts

I found bullhorn a deterrent to recording information in the main & tended to rely on email & memory. Only when the connection speed was at its very fastest did I find it functional to use.

PROS

Compatibility with broadbean & cv preview.

CONS

Distribution lists, coding, speed, intuition.

Reasons for switching to Bullhorn ATS & CRM

Changed companies & this was in place - have now changed to fire fish.

Eugeniu

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Using it daily

PROS

The functionality that helps me access from contacts - the LinkedIn page of the person.

CONS

I understand the complexity of the platform but it's slow for me to use

Reasons for switching to Bullhorn ATS & CRM

Change the company/employer. Bullhorn is by far way above less annoying crm

User Profile

Alex

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2023

Customer support is amazing

PROS

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

CONS

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Jeffrey

Staffing and Recruiting, 1 employee

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Evaluation of Bullhorn Recruiting Software for Use by a Smaller Retained Executive Search Firm

I had a personal, on screen demonstration of this product by a rep on Mon Nov 21, 2016 starting at about 11:00 AM PST. Using Citrix I looked at a custom screen demonstration while Adam Cuomo and I spoke by phone. (My rep and I were the only 2 people involved in this presentation.) At the beginning I explained how a small partnership or “solo” retained executive recruiter operates. Although it should be noted that I started my search career working for a larger recruiting firm. And that I am generally familiar how large and small recruiting firms in California and the U.S. function internally. And later I remembered that I had actually evaluated at least two different recruiting software packages in the past. During the on-screen evaluation Mr. Cuomo gave me enough feedback and comments to indicate that he had a really competent understanding of this niche or the overall recruiting business. The Bullhorn software appears to function beautifully. The Bullhorn software or system catalogs candidate profiles, open search projects, communication with candidates and clients, interview schedules, status and feedback reports, etc. And it apparently can accomplish a “housekeeping” function that I didn’t expect. That is, one component of Bullhorn is that it can apparently import a “resume” submitted by email or scanned into a system. And then catalog that candidate profile into the recruiter’s database of contacts. Where there are multiple recruiting consultants working for the same firm --- it helps to insure that everyone “is on the same” as to contacts with all candidates and client organizations. The cost for a small one-user firm like mine was estimated at monthly. The user’s database is kept in Bullhorn’s cloud storage. For my method of executive search Bullhorn is not necessary. All of my recruiting history is in my head or “searchable” by a key word on my Mac’s hard drive. And that recall can be enhanced by a standard Google-search on the web or access to any private database that I might have access to. It would, however, be a consideration if I ever added a partner to the business. As it stands, however, it provides more structure that most small firms probably need. But there was one aspect or component of the Bullhorn offering that could be immediately useful to a small search practice like mine. And that is the ability to neatly and efficiently input resumes that come to me in differing formats into my own structured database of contacts and potential candidates. I don’t have time to personally do this. And it’s often difficult to find and schedule in a support person who can effectively do this with my personal email records and the file notes from my searches. And there is always a concern with confidentiality when outside staff is engaged.

PROS

It appears to really function beautifully. And it's a fit with a retained executive search organization's needs. And it appears to be reasonably priced.

CONS

It probably has a more limited utility for a one or two person retained executive search firm.

User Profile

Angelina

Verified reviewer

Computer Software, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Highly effective for managing recruitment processes

While there may be some glitches to using Bullhorn ATS & CRM, the overall experience is positive. Its ability to post jobs on multiple sites all at once is impressive and works well. If the software performance of the ATS can be improved, it will be a tough ATS to beat in the market.

PROS

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

CONS

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Reasons for switching to Bullhorn ATS & CRM

Company switch

Tim

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Bullhorn Review December 2016

I have used Bullhorn since 2007 in two different companies. In the first instance, I helped integrate Bullhorn into the company and found Bullhorn support extremely helpful in migrating our data from our old system into Bullhorn. The process went smoothly and our deadlines were met; I still remember this after all these years. I continue to use Bullhorn in my current company and find it an extremely effective tool.

PROS

Bullhorn Technical Support is simply amazing. I am in awe of their customer service and their knowledge of the system. Customer Service for me means that I'm not put on hold for an inordinate length of time nor am I forced to leave a message after negotiating with a voicemail system that requires me to struggle with too many options. I greatly appreciate Bullhorn Technical Support's sending me a follow up email to any issue I may have had; these emails help me to remember the issue and how it was resolved. Lastly, I realize that Bullhorn has many partners in its Marketplace but I do not receive solicitation calls from them; this is very important to me, as I receive many such calls from other vendors and it is a burden to say the least.

CONS

I do not remember which version of Bullhorn I used at my first job (from 2007 to 2013). I do know, however, that when I started to use Bullhorn in my second job one of the features that was available in the earlier version (ability to run ad hoc reports based on the various fields in Bullhorn records) was no longer available. I found this feature extremely useful as a Bullhorn administrator for my company and regret that it's no longer available; it provided a level of detail and a freedom of reporting that is not found in the canned reports. I understand that Bullhorn's maintaining such a feature can be a heavy one, but I miss this feature nonetheless. I think it was called Bullhorn 360. Lastly, I do have one other comment. I love the "Merge Record" feature but I find it very complicated to choose the secondary record from the list after I've chosen the primary record first. The primary record shows up as an option when choosing the secondary record for the merge. This is a small detail but one that would be wonderful to correct.

Angelena

Verified reviewer

Staffing and Recruiting, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

A powerful CRM with great resources for future development

The fact that Bullhorn never stops on the achieved results make us believe that their functionality can bring even more benefits in the future. This vendor can surprise their customers with a lot of new features, each of which is equally qualitative to the previous standard package of abilities.

PROS

This is a tool where everything is ready at hand. Bullhorn offers opportunities for lead generation, as well as for requirement delivery. The management process is seamless and does not require creating API linkages between multiple programs. All the information about each user/employee is organized in a logical and visually convenient form. Besides, the program offers easy and fast abilities to contact each other inside the system and share some important files. It is incredibly important for our company to be ahead of the competition and to make as many people of our target audience as possible aware of our services. We do believe that Bullhorn is really what we need for this aim to come true. With its help, our company can easily gather like-minded fellows in one team to create really unique and thoughtful ideas and run successful projects.

CONS

To tell the truth, it was hard to find anything we do dislike about Bullhorn. There are just some small shortcomings we would like to see improved in the future releases. For instance, our company would appreciate greatly if Bullhorn paid more attention to their ATS functionality. Very rarely, but still, there might be some problems with the e-mails arrival (personally, we faced this error just once or twice). In general, Bullhorn is a satisfactory platform.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

One Stop Shop

Overall, I can still say that Bullhorn is the best recruiting software. I would highly recommend this tool to other staffing firms.

PROS

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

CONS

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

John

Biotechnology, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2021

The big player but seems like old technology

Over all it did what it said and seems to have a corner on the market but does not seem to be innovative or really bring cutting-edge ideas to the table. I felt it was an administrative task to use a bullhorn vs a tool that would empower me to grow my business.

PROS

It has tons of features and could grow with you. It also has a great marketplace so you can hire consultants to customize it. This was extremely expensive, however.

CONS

It seems like it was built on technology from 15 years ago, feels very clunky and was not as responsive, automated or taking advantage of the latest technology. I found myself wanting to skip tracking interactions rather than fire this Bullhorn system up.

Reason for choosing Bullhorn ATS & CRM

I didnt - I moved to Recruit CRM

Wendy

Staffing and Recruiting, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2017

Bullhorn helps to bring standardization and simplicity to the recruitment process

Bullhorn becomes part of the fabric of your organization and definitely not something that you could live without.

PROS

Bullhorn helps to streamline the recruitment process by allowing your jobs, candidates and placements to all be in one place at your fingertips. You can create a simplified workflow on each entity so you can see what has been done, what stage the record is at and helps to keep your process on track. The reporting is easy to use and allows for follow up with your team members. The list views are very easy to train and once you understand one, you can navigate easily through the system. Training becomes easy because the tool has a standardized look and feel.

CONS

There are a few areas within the application that you do not have the ability to configure. If these area had configuration ability it would be great. The overall application has tons of customization and configuration ability but those few small areas that don't really should be inline with all the other areas.

Mark

Staffing and Recruiting

Used less than 2 years

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2015

Why we chose Bullhorn over the company choice

PROS

We were encouraged to use a different ATS and chose to pay a little MORE for Bullhorn S for a few reasons: 1. Email is the primary form of communication for many conversations and the ability to be in the database while in Outlook was the number one reason for choosing Bullhorn S 2. Having the ability to create a workflow that matched our needs was a must. We do both direct hire and high volume contracting. We a process that works for both income streams 3. Customer Service - we almost didn't go with Bullhorn because of "rumors" about customer service support. We took the chance and are thrilled that we did. The customer service team usually picks up in a few rings. Even if the first level tech doesn't have the solution, they will get the issue resolved almost always on the first call 4. Set up went very well. The implementation team helped us to configure Outlook and Microsoft Office 365

CONS

Unfortunately the program setup forces you to select creation of emails using either Outlook or within the ATS. We create our emails using Outlook as normal and the emails are logged in the database. BUT if you are doing a mass email or want to use a stored template, it is a little bit of a process to bring up the email editor and to email via the database. That is manageable. The real issue is that often emails sent within the database wind up in SPAM. I have been told that there is NO solution. It means that I must follow up with the email recipient to guarantee receipt.

Brian

Medical Devices, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2021

Vice President

Was a Sendouts customer when Bullhorn bought them and eventually forced to migrate to Bullhorn platform. Have been very dissatisfied with customer service. They don't offer much for small firms (we are 2 employees) and won't even assign an account manager to us. They recently did an upgrade that caused a major issue with SPF and resume submissions - but they didn't tell their customers until after the fact. We only found out when we contacted them with the issue - crazy bad execution on their part. Finally had enough and am currently transitioning to a new ATS vendor and Bullhorn is really slow getting through that process. Terrible customer service.

PROS

Fairly easy to implement and navigate. Decent overall at working through recruiting process workflow.

CONS

Limited effectiveness interfacing with LinkedIn. Poor mobile access. Frequent time outs and often requires multiple attempts to log in for some reason.

Reasons for switching to Bullhorn ATS & CRM

Forced to when they killed the Bullhorn platform.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2017

Clunky, slow, terrible reporting. Does the job, but does so in a very inefficient way.

Its an ATS - it keeps the data we need, but it just does so really terribly.

PROS

Navigation between candidates, companies, and applications Relatively user-friendly interface Note sharing and distribution listings easy

CONS

Reporting. Pulling a report with the exact same parameters multiple times produce reports with widely varying results. Even when parameters are set (e.g. exclude a field), parameters are not stuck to leading to inaccurate results. Will not operate correctly if there is too much data in the reports, so it cannot handle creating a single report with multiple months/years of data, meaning smaller reports have to be pulled separately and then pieced together manually. Customer service - highlighting issues with the platform went nowhere. Identifying problems or issues elicited zero response from Bullhorn. Performance - so so slow! Opening candidate profiles takes forever!

Rabee

Entertainment, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Amazing

Overall, I recommend using this if we need to enter the candidates and requisitions, in order to keep in touch with the candidates. Not a very helpful tool when it comes to built-in scheduling but we can still send out emails and communicate. I would use it to maintain a candidate database/inventory.

PROS

I used Bullhorn for almost 4 years. I love Bullhorn to maintain my talent pool and inventory. This is a great way of saving candidate Data and then accessing it whenever we need it. I can't even explain how much this has made my life easier in terms of searching for talent in the Bullhorn database if I am ever stuck and not able to find a candidate through any of the job boards. with just a could of searches, we can find a candidate we maybe spoke to 3 years ago who might be a good fit for a specific role. A great way to use and maintain data. A very good tool to generate reports as well/

CONS

Not a very good ATS system. Doesn't give us the flexibility of scheduling candidates too much.

Brandon

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Bullhorn is the top system in the industry!

PROS

Bullhorn is an excellent open source system that allows us to effectively engage our Candidates and Clients and driv revenue across our multiple business lines. They understand who they are and what they are great at and bring partners alongside to provide the industry leading tech that they do not have embedded in their tool. the support has also greatly improved in our 4 years where our questions and issues are answered within a day at the most. and, our rep is the best. She is so engaged with us and provides updates and keeps us where we want to be, on the leading edge.

CONS

I honestly have no cons for Bullhorn. the suggestions we have provided over the years have been taken to heart and implemented so that is all you can ask frm a partner. Listen to your clients and take action on relevant things.

Greg

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2017

Review of Bullhorn

Rather frustrating - the 'out of the box' solution doesn't really seem to fulfil as many of the requirements as some of your competitors do. The inability to set up multiple offices for the same company seems quite an oversight, particularly if one contact oversees the recruitment across a number of sites but can only be added to one of them for synchronisation purposes. Also, the fact that the online job loading portal automatically brings through the location of a role seems remarkably short-sighted when we don't want our competitors to know which clients we are acting for. Generally I think we are frustrated that when we initially looked at Bullhorn we thought it looked like a product for large organisations or in-house recruiters and was advised that this was not the case - yet how many start-ups can afford to employ a web developer to customise their vacancy portal or to invest in extra CV production software because the existing templates are too simplistic?

PROS

Synchronisation is seamless with email Customer service and tech support was good on some issues Online and mobile so can be accessed easily

CONS

Need to upgrade to access very simple tweaks - menu customisations? Should be fairly standard and not worth an extra £30 per user to do Not fully capable of doing everything we need it to. We paid a premium price to get a top end product and sadly this seems to fall short of that Requirement to have a web developer to customise portal

Vendor Response

Hi Greg, Thank you so much for taking the time to review our product. I am sorry that you feel like Bullhorn is not properly meeting your needs. If you would like to further discuss how we may be able to improve your experience, please feel free to reach out to me at emily.saquet@bullhorn.com. We value your time and feedback!

Replied March 2017

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

A Sophisticated Tool for Customer Relationship Management: Bullhorn CRM

I will say that Bullhorn CRM is the best CRM software product for managing customer-relationship in any organization from my experience. It is a robust tool that ensures customer satisfaction and retention as well as providing the opportunity for new customers thus increasing the company's productivity. its interface is quite simple to use and appealing. I highly recommend Bullhorn CRM to those companies looking for better CRM solutions.

PROS

Bullhorn CRM capability to provide immediate insight into the person that is in touch and the capability to keep track of all conversations between different stakeholders makes it superior over other CRM software. Increased customer relation has led to improve in my organization's productivity. another cool feature about is about its intuitive interface that is simple and easy to work with even for the inexperienced users.

CONS

In my opinion, I will say the latency experienced by Bullhorn CRM has made it be time-consuming in some context and even failure to capture data from the user.

User Profile

Bre

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Bullhorn ATS

PROS

This ATS has everything! Its user interface is unbeatable. The ATS requires little to no training because it is so simple to use, but still has complex and detailed features. I am able to integrate Bullhorn with email, ring central, our video interview platform and various job boards so all work can be done on the system.

CONS

The Jobs / Opportunities part can be a little repetitive and complex. But just something to get used to!

Reasons for switching to Bullhorn ATS & CRM

Moved to another company.

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