C2 ATOM Software


 

C2 ATOM is a IT service management solution that offers flexible deployment options. C2 ATOM and its service desk features are built around filtered service catalogs, and can be customized to meet the specific requirements of a company. 

C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management. 

Within the system, email and analytics tools like reporting and dashboards are integrated to measure performance & IT services efficiency. Automated workflows and business rules allow for the automated assignment of tasks, transparency of process, and sequential operation of tasks regardless of the process. API Rest allows for interaction with many other types of systems. 

C2 ATOM is typically recommended to companies with more than twenty employees. It’s a good fit for businesses in many industries, both B2B and B2C.

 

C2 ATOM - Tickets
 
  • C2 ATOM - Tickets
    Tickets
  • C2 ATOM - Service request
    Service request
  • C2 ATOM - Email response
    Email response
  • C2 ATOM - Queue
    Queue
  • C2 ATOM - Search
    Search
  • C2 ATOM - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

10 Reviews of C2 ATOM

Showing 1-10 of 10

 

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Patricia from Wajax

March 2017

March 2017

Atom is a great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Source: Capterra
 

Alexandre from Université du Québec à Chicoutimi
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

C2Atom Ticket management apps in progress. Do what it is supposed to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Pros

services catalog. Client portail. Web application.

Cons

a little bit to much sticked to ITIL.

Source: Capterra
 

Caroline from Desjardins

March 2017

March 2017

A perfect toil

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

Source: Capterra
 

Jeremy from Quincaillerie Richelieu
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Evolving Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Source: Capterra
 

Yan from FDP

March 2017

March 2017

Good ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

Source: Capterra
 

Stephen from Wajax
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

From the system admin perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Advice to Others

Very flexible, love that it can integrate data from other applications so that it can be my one-stop-shop for looking at an issue and the sub-elements of the issue such as PC assets, mobile assrts, software licensing, etc.

Source: Capterra
 

Thierry from Haloparma
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

A World of Possibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable.
Very good development and support, the team is attentive to our needs.

Advice to Others

Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.

Source: Capterra
 

Jean from Town of Candiac (Ville de Candiac)
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

C2 at Town of Candiac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Source: Capterra
 

Martin from MDA Corporation

October 2015

October 2015

Powerful tools that need a better intutive interface

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.

Cons:
- The screen must be more intuitive and less scrolling pages.

Source: Capterra
 

Rachelle from Fasken Martineau

September 2015

September 2015

Simply the BEST!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

Source: Capterra