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Ratings & Reviews

Overall Rating

3.27 / 5 (11)

4.48 / 5 (12,863)

Ease-of-Use

3.0 / 5

4.5 / 5

Value for Money

2.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

3.0 / 5

4.5 / 5

Last Reviewed

August 30, 2019

June 1, 2020

Pros/Cons

  • Pros

  • It is fast and easy to implement in any given organization. It has all basic and advanced features of a ITIL compliant ticketing tool.

  • Amazing support! Every issue I have contacted them with has been resolved beyond my expectation.

  • Cons

  • Customization and downtime is hours if you migrate or upgade

  • the cost of the software, we needed to contact the support personnel on a few occasions to get the software to work as it should

  • Pros

  • I like the price, It is very cheap. It is functional and easy to use.

  • this makes my job so much easier! great easy to use and very user friendly

  • Cons

  • New interface is good but not as attractive as the previous release.

  • My only con would be some of the setup was not as straight forward as expected but once the setup is complete the product works great.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots