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Ratings & Reviews

Overall Rating

3.27 / 5 (11)

4.36 / 5 (14,337)

Ease-of-Use

3.0 / 5

4.0 / 5

Value for Money

2.5 / 5

4.0 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

3.0 / 5

4.5 / 5

Last Reviewed

August 30, 2019

May 29, 2020

Pros/Cons

  • Pros

  • It is fast and easy to implement in any given organization. It has all basic and advanced features of a ITIL compliant ticketing tool.

  • Amazing support! Every issue I have contacted them with has been resolved beyond my expectation.

  • Cons

  • Customization and downtime is hours if you migrate or upgade

  • the cost of the software, we needed to contact the support personnel on a few occasions to get the software to work as it should

  • Pros

  • This software is so easy to use . I love it. Great functionality. The dashboard is always very attractive and simple

  • Beautiful interface and mostly very good price

  • Cons

  • The new Lightning experience​ looks pretty good however it is missing so many functions from the classic view.

  • not many, can be clunky but the pros definitely outweigh the little cons

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots