CallProof software


CallProof is a cloud-based lead tracking solution that helps businesses automate sales reporting operations in real-time. Key features for field salespeople include customer tracking, multiple routes support, google calendar integration, email synchronization, directions to destination and more.

CallProof also provides various functionalities to managers that include importing/exporting customers into the database, geocoding business addresses, recording calls into customer history, maintaining activity log for salespeople and more.

CallProof allows managers and team heads to monitor all incoming and outgoing calls from team members and the appointments run by them during a specific time period. Salespeople can also keep track of customers needing to follow up and view news on other appointments being carried out simultaneously. The solution offers integration with Wufoo allowing users to create custom forms for storing information.

CallProof offers services on a monthly subscription basis that includes support via email and phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

22 Reviews of CallProof

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  • Luke from Chronobrands

    Number of employees: 11-50 employees

    September 2018

    Good program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Positive

    Pros

    High detail. Easy to make sure all detailed are recorded and accessible.

    Cons

    Easy of navigating options. At first is hard to find where to change drop down or filter options. There is so much on the landing page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Dobkintile

    Number of employees: 11-50 employees

    September 2018

    CallProof

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It definitely makes reporting easy it also keeps the sales force honest

    Pros

    Simple to use both from the sales person to management

    Cons

    There’s nothing that I dislike about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawson from Glass America LLC

    Number of employees: 501-1,000 employees

    September 2018

    Rob Robbins on Call Proof

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Call Proof suites our needs...Salesforce is too expensive and over the top with it's capabilities...

    Pros

    GPS capability helps me measure effort...

    Voice to print makes it simple to enter call notes...

    Cons

    It doesn't interface with our management system...

    Searching contact visits can be awkward...

    Client notes on the spreadsheet are really difficult to read in the spreadsheet...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Randle from acuity management llc

    Number of employees: 2-10 employees

    September 2018

    Startup Business - Makes This Less Daunting

    Ease-of-use
    Functionality
    Quality
    Support

    Extremely supportive and interested in our business

    Pros

    Ability to enter and record information quickly with less typing

    Cons

    Too new to say...we just signed up with this

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Femi from Lawrencia Consulting

    Specialty: Consulting

    Number of employees: 2-10 employees

    September 2018

    A CRM that works well

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is relatively easy to use, and the voice to text feature has got me wowed. I can literally organize my thoughts with this feature

    Cons

    Its been known to be bedeviled with bugs immediately after updates, but the coy does well to address issues raised

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ron from Brunswick Bowling Products

    Number of employees: 201-500 employees

    September 2018

    Callproof Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales Reps are using this to locate our current customers while traveling and it works great. We also use it to record contacts and make notes, so everyone on the team knows what is going on.

    Pros

    Easy to use. Customer Support is over the top. Very easy to export data.

    Cons

    Had some issues with updates messing up our data, it was corrected but it interrupted business for a few days.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeffrey from Dangit! Repair

    Number of employees: 51-200 employees

    September 2018

    CallProof has Improved My Sales Team and Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've had great success getting our inside and outside teams coordinated. Being able to see where reps are without slowing them down is great. Having the CallProof team on hand for customer support at any time is excellent.

    Pros

    I love that we have great customer service that is always available. Love being able to see where my outside reps have been and know they are on location. Initial training for my staff was included. Route planning and optimization helps my reps spend time wisely. Reps can easily add new contacts and find leads while in the field. All of it is easy to use. Speech to text makes it perfect for our guys.

    Cons

    All my recommendations and improvement ideas have been addressed by the awesome team at CallProof.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support team extremely helpful. Fairly simple to work through.

    Cons

    A lot of work on the front end. Takes time to work through but great support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sharon from Kleet lumber

    Number of employees: 51-200 employees

    September 2018

    Game changing life changing software, fun to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wonderful,All my calls were answered promptly and the staff would walk me through my issue with great patience....repeatedly.

    Pros

    The Ease of working with it. It’s totally idiot proof, that’s very important. Nothing falls through the cracks. I have a very long sales cycle and a very big pipeline . I can’t imagine life without callproof .

    Cons

    There is nothing I don’t like. Maybe some stuff I don’t use,.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    CallProof has been a great success for our company!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This application has allowed for our upper management and managers to be able to observe and track what their outside sales reps are doing on a daily basis. Not in a black helicopter/spying kind of way, but more so being able to interact and see how we can increase our sales and win more business. Our outside sales reps are now held a lot more accountable to who they see and how well they utilize their time.

    Pros

    It's very user friendly, even for those individuals that consider themselves not phone/website savvy. The customer service is what we really love and enjoy. They are very quick to our needs and get things fixed/solved as soon as possible.

    Cons

    At the beginning, and even occasionally here and there, there are some app bugs that can be a bit frustrating for our outside reps however they do quickly fix the situation. And of course what app doesn't have these bugs once in awhile.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lucas from Anderson Pharmacy and Accents

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    January 2018

    Very useful - great price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Quickly log sales/marketing conversations under a specific client. Voice to text function works well.

    Cons

    Does have a few quirks, but all we're explained during the training sessions. Does not always save information when you add a new contact.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Richard from Georgia Water Tanks

    Specialty: Distribution

    Number of employees: 2-10 employees

    July 2017

    Rare Features, Poor Support and Buggy Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The main reason I use a CRM is to know which calls I should make today. Regular check-ins and follow ups have been the key to my success. Callproof tracks days since last called, and you can report by different customer types. That gives me the basic "to do" list for the day. You can add the contacts to a route, and Callproof will optimize the route. When you're into your day, and have extra time, Callproof will tell you which contacts are close by and when you contacted them last. All very good stuff. I don't use it for pipeline and opportunity tracking.

    Cons

    If Callproof did everything it claims to do, I think it would be perfect. But unfortunately, it doesn't.

    The biggest problem I have is that the Google Sync doesn't work. When I come back from a trade show with 15 new prospects, I have to load them manually into Callproof. When I get an email from someone new, same thing.

    Tech support has known about this issue for me for several months. I think they have given up.

    Also, the follow-up reporting doesn't seem to sort right. I get a daily email with a prioritized list of calls, but it puts yesterday's contacts at the top of the list instead of the bottom.

  • Patti from ACSWMD

    Specialty: Other services

    Number of employees: 11-50 employees

    December 2016

    Overall a decent system for the cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had reviewed quite a few CRM systems. My search was not easy as I needed a system built for tracking Public Outreach rather than just traditional sales. There wasn't much out there. I was impressed by Call Proof's ability to customize and structure the system to our needs. I also like that they were able to download our entire Excel database saving us hundreds of hours in data entry.

    Pros

    The ability to download info on to the system from the App makes it easy for our people in the field to update information after each call they make, while information is fresh in their minds. The ability to customize the System to our needs has been a great help. Overall, the customer service techs have been available and helpful.

    Cons

    The initial setup and figuring out your customization can be a little consuming. Especially when you are customizing to something that is not basic sales tracking.

  • Lory from Nuvora Inc

    Specialty: Healthcare / Medicine

    June 2016

    Best fit for us

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to create and customize for our specific needs. The team is very attentive and works with the client to make sure it is the right fit.

    Cons

    Sometimes there is a lag time in response. It may have been the email systems, but a couple of times it took more than 48 hours for a response.

  • Lisa from Glass America

    Specialty: Transportation

    May 2015

    New application for sales people that actually is helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Bottom line, software is only useful if you know how to use it. This company has the personal backup to assist and lead sales managers through how to use it and how to make it work into your world of keeping up with many people seen throughout the day. I would have had nothing to show for my work, if they didn't help me as I go along a week later, with new questions, after trying it on my own. Helpful and fun to work with, keeping my interests in mind, to make my job easier and successful for the company.

    Cons

    Nothing, maybe, my personal phone to be bigger, seeing it is difficult, but that is the case with anything.

  • Mary from P3 Connections

    Specialty: Other

    February 2015

    I love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They seem to really understand the work flow of a sales rep, and that is reflected in the product.

    Cons

    I've only been using it for about two weeks, but so far I have been very pleased.

  • Todd from I & O Medical Centers

    Specialty: Healthcare / Medicine

    February 2015

    CallProof Pros and Cons

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I enjoy many capabilities of this app, and some of my favorite options include recording of each activity, logging abilities, detailing in notes, locating places, accessing logs of others, linking to companies websites, and easy navigation.

    Cons

    There are some functionality issues I have come across with this app. I have had difficulties searching for companies when I spell them out and would have to scroll through many pages in order to pull up the proper company. The spelling would be spot on, yet it still doesn't locate the account and load properly. The other issue I recall was when I was unable to sign on to CallProof and use the program. I would attempt to log in, but it failed to sign me in. I understand perfection is impossible and favor mostly all the features, but this paragraph identifies my only two complications thus far.

  • Sara from I and O Medical Center

    Specialty: Healthcare / Medicine

    January 2015

    It is convienent but has a lots of bugs. Sometimes, it slows me down.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is nice to have our companies at our fingertips.

    Cons

    It does not log phone calls right away, and when searching for companies, it does not always make a logical list from what your search was. Also, I have only worked here for a little over a month; however, I have already had multiple days when it would not log me in.

  • Jenna from I & O Medical Centers

    Specialty: Healthcare / Medicine

    January 2015

    Amazing resource!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I am so happy that we found CallProof. My company has several locations, is growing our marketing department, and wouldn't be able to do it without CallProof. It keeps everyone on the same page and helps encourage our employees to do more and explore more leads! It's super easy to use, and we come up with new techniques everyday. Also, they were super helpful when we signed up and did several training sessions with us to make sure everyone learned the program. He always responds quickly if we have any questions or need help with leads! It's a wonderful resource to help our company continue to grow and be successful.

    Cons

    So far, we haven't found anything that we don't love about CallProof!

  • Doug from Right Turn, Inc

    Specialty: Transportation

    January 2015

    Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    My company is compiled of many contractors that are scattered throughout the country. When it comes to training new sales staff, CallProof is one of the most important topics and also one of the easiest for me to train. A database that functions for the sales rep and that provides statistics that mangers look for is very important. CallProof provides both with ease!

    Cons

    I've been using for over a year and have no complaints thus far!

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