Capsule vs DealerCenter

RATING:

4.5

(160)

Capsule has 160 reviews and a rating of 4.52 / 5 stars vs DealerCenter which has 1402 reviews and a rating of 4.87 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (160)
4.9 (1402)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
March 27, 2024
March 14, 2024
Pros/Cons
  • Pros

  • The ability to plan & track activity for contacts is what attracted me to Capsule CRM. The feature to add Tracks to Leads is a winner.
  • Support staff are very quick to respond. The close links with Mailchimp and Zapier are great and really easy to merge different systems.
  • Cons

  • We no longer use the sales side - that didn't really work for our company - now just use the contacts, tasks, recording of data.
  • The free version was so restricted, it made it virtually useless.
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  • Pros

  • Great wonderful comprehensive, all basic and advanced systems, posting systems is excellent will save us a lot of money.
  • I feel like this software has so many features...almost too many but when they are all mastered, I feel like it will be excellent.
  • Cons

  • It was only frustrating when I didn't know how to use it.
  • Forgetting my password and having to log in everyday can sometimes be annoying.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos