Capsule vs Zendesk Sell

Capsule has 129 reviews and a rating of 4.52 / 5 vs Zendesk Sell which has 132 reviews and a rating of 4.3 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (129)

4.30 / 5 (132)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

April 8, 2021

July 7, 2021

Pros/Cons

  • Pros

  • Basically I LOVE it as it is so easy to use, the drag and drop on the Calendar (for those times when you just can't get it all done on the day) is so very useful.

  • It is incredibly easy to set up, very simple to use and I like it's integration with Xero.

  • Cons

  • Capsule is a perhaps a little bit 'too simple'. You may soon outgrow it. Does not have auto-followup which would pop up after a task completion.

  • There are actually a handful of features that I would like but are missing. There are workarounds, however.

  • Pros

  • Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

  • We love the app and the ease of use. It has been great for tracking sales and tasks associated with closing deals. It's also been great for ensuring collaboration and keeping everyone in the loop.

  • Cons

  • At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

  • There are some navigational thing that are not intuitive to use. They work but you have to learn how to move around the way that they designed it.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

FrontRunners

2019

Advisor Recommendations

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129 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos