Happy with everything that you currently do. I wish you had a option to help with promoting on Facebook.

This is a nice website that helped find a used car for my daughter. It has the ability to do powerful searches and customization.

However this limitation is a small inconvenience compared to the overall value received for the whole package.

Loss of traffic flow, we used to be able to see who was viewing our website and what the traffic flow was.

Product is easy to use and generates all the leads in a nice format to review and see how we are responding and what works best.

I never used to print, I would just open the doc in CFS. Now I'm wasting paper, which is wasting money and resources.

Easy to use once you log in. Has good resources and integrates easily with most dms packages.

Which is for customer protection, but the problem is the text code doesnt work anymore, so I have to get a call and it causes some inconvenience when trying to multi-task.

The website is awesome to use, I have a person that helps me if needed. The customer service is amazing too.

It is a good product for the size dealerships I was running and never considered switching to a more complete solution, price is excellent and keeps us here.

The automatic integration messed up some of my vehicle feeds and in return messed up my sales figures.

That if you accidentally delete inventory really hard to undue it.

They force you to have your zip code and city on web site, which in my case sucks really bad, but I'm sure that wouldn't matter to most folks.

I like that it is very user friendly, that the  updates of my inventory go through very quick.

I think my experience has been very good overall. The cost is very competitive and it helps me save time, which is important for a smaller dealer.

Services offered and customer support are unmatched by other vendors. Facebook marketplace integration has been an outstanding boost.

Customer service is AWESOME, and this program is very easy to work with giving great information to customers who are seeking information.

Wits been a great user friendly software have used it at other dealerships.

Is this a great program, no but its very, very good for what it was designed for, posting cars.

This software is very friendly to use and if offers a lot of features very important to marketing  your cars effectively.

Easy and easy software, very very helpful customer service, safe, it fit our website just perfect, worth the money.

Very good and easy to use and have used for a long time and overall good service.

For an extremely affordable $99 a month having a quality template website with a strong background and the reach of the cars for sale.com platform is an exceptional value.

The vin scanner is great too, helps quickly add vehicles to your company's website. Customer service is willing to help with whatever you need at any given time.

I love how the way they have it set up and easy to use. The price for the advertising and website is really great deal.

I really enjoyed using the software, as there were a lot of nice and eye-catching vehicles I was interested in.

Love the web page that they made for me. love the visibility that they have created for my business.

Quick and easy to make changes, great customer service, quality product for a fantastic price.

I love the easy of use and the functionality of this software. The social media integration is very useful.

Everyone that you contact in carsforsale are always great and help you with anything that you need. I love the price and all that it gives me.

I love the ability to upload inventory straight into the website. Our website looks great.

The price to use this produce is very affordable, I like when you get a discount when you refer people. The product is pretty easy to use.

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

The user interface is instinctive and so user friendly.

There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.

I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

I least like the customer support and change management. We have had issues during normal working hours with no warnings because changes were made and were not communicated.

Mine overall experience pretty good and i have learnt lot of new things in this platform, so its really helping me to grow in my career in technical front.

MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.

Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.

Lack of basic functionality such as copy and paste. Java can be slow to respond.

Self serviced, easy to use SaaS solution for your customer care environment.

To have all this without having to have an on premise environment is amazing.

Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline.

The Beta Community has been equally as fantastic given it provides us an opportunity to test drive new features before GA.

The overall experience is a very positive one. We went from a basic PBX to a full-blown Contact Center Solution with all the capabilities we could ever hope for.

So, far we can't fault it and have seen an uplift in sales, customer experience and internally the learning curve is a breeze and our users find it easy to use. Which saves time and money overall.

It is difficult to determine where calls are going. The system does not currently record calls between users.

Email search - Unable to search emails by any text or subject. Unable to resign emails.

Customer service is not good in my experience, their responses were always delayed. They had  several site outages that impacted production.

Some of our employees will work 1 day a week and the return on an employee for working such minimal time is difficult to see how the Agent pricing model works for us.

Amazing integration with several applications like salesforce, chat bot, emails, whats app.

They provided dedicated personalized support during our roll out/go live and have continuing to support us through our ongoing business as usual operations ever since.

It is sometimes difficult to understand the menu. For example, I was not sure how to call someone without asking first.

Everything inside G Cloud is very user friendly. The features and integrations that are available have helped our organization grow and develop to be more productive and  innovative.

I liked this software because of its ease of being modified to meet our specific needs but on the other hand it needs to review its cost.

Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management.

We really enjoy the the Ideas Lab/Community, which allows us to recommend and promote/upvote new features/functionality.

The best thing is, it is really ready to go software for the contact centres, you can even start to work on day 2 with a simple integrations.

It is easy to use this product it is like a rock.

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

As this is a SAAS platform, the updates from Genesys also really important and it seems they are doing this really good.

The interface is easy to use and there are several reports templates to provide historical information for the interactions, performance, queues, etc.

Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience.

The menu icons make it easy for you to identify the tools you need. The live chat functions while on calls are extremely useful and easy to access.

Seamless integration, great product and feature rich under continual development - all in one place resouce.

The phone tree has a few glitches to be aware of, and is difficult to learn so mistakes are inevitable if you make changes in house.

My overall experience is a with Genesys has been great. The cloud is the future of landlines.

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.

PureCloud offers terrific analytics that are easy to access. It's also easy to add/remove or change users instantly when needed.

Overall it has been a learning curve without any formal training, but after a month I had a pretty good idea on what I was looking at.

More ringtones needed - only one provided and it gets very irritating when in an office. Email interactions function needs refining.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

US Dollar

Carsforsale.com is a cloud-based marketing solution, which helps automotive businesses manage multiple lead channels and track conversions. Its key features include document management, photo overlays, appointment scheduling and competitor analysis.  


The application allows dealers to record visitor information, create lead generation forms and generate reports. With its inventory module, team members can import vehicle data and publish listings to various shopping sites. Managers can use the solution to monitor investments and profit/loss metrics. 


Carsforsale.com integrates with third-party platforms such as Credit Acceptance, Westlake Financial Services, 700 Credit, Pure Chat, Edmunds, Google Tag Manager, Facebook, Contact at Once and more. The solution comes with a mobile application for Android and iOS devices. It is available on a monthly subscription and support is provided via phone and email. 



LongDescription

Real Time Analytics

Barcode/Ticket Scanning

Price/Margin Management

Lead Capture

Buy Here, Pay Here

Communication Management

Customer Database

Used Car Dealer

New Car Dealer

Accounting

Sales Floor Management

Lead Management

Sales Reports

Inventory Tracking

Forms Management

Real-Time Updates

Website Integration

Alerts/Notifications

Reporting & Statistics

Automated Scheduling

For Automotive Dealerships

Website Management

Real Time Reporting

Reporting/Analytics

Contact Database

Customizable Forms

Summary Reports

Customer History

Third-Party Integrations

Document Management

Inventory Management

Sales Pipeline Management

Client Management

Web browser (OS agnostic)

For just $99 a month, Carsforsale.com offers dealers exposure to  100 million annual shoppers, a Google-preferred Dealer website, a RapidReply Instant Messaging System for lead activity, our top-rated Dealer App, 200 NMVTIS Vehicle History Reports, our Automated Facebook Scheduling Tool with ready-made Facebook posts, Photo Overlays, live customer support, and a suite of 35+ technology-driven tools to help you sell more cars. There are absolutely no contracts or hidden fees.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

Carsforsale.com

Live Online

Documentation

Videos

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center.     Genesys Cloud CX is trusted by thousands of small, medium and large enterprises and recognized as an industry leader across the globe.
With pervasive automation, you can take the right action at the right time to create the best outcome. 
Give your employees the information they need in one application built to engage your employees and boost your team’s performance and is intuitive to use. 
Use Genesys Cloud CX™ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. 
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located. 

Real-Time Analytics

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Calendar Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Email Templates

Self Service Portal

Text to Speech

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Screen Sharing

Mobile Access

List Management

Proactive Chat

FCC Compliance

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Unified Communications

Multiple Scripts

Predictive Dialer

Email Management

Caller ID

Ticket Management

Campaign Specific Caller ID

File Sharing

Activity Dashboard

Computer Telephony Integration

Predictive Analytics

Knowledge Base Management

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

Carsforsale.com vs Genesys Cloud CX

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