--- title: "CDK Global Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CDK Global. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CDK Global is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/cdk-drive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [CDK Global](https://www.softwareadvice.com/crm/cdk-drive-profile/) / CDK Global Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/cdk-drive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/cdk-drive-profile/alternatives/) # CDK Global User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 211 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 105 reviews (50%) - 4 stars: 55 reviews (26%) - 3 stars: 29 reviews (14%) - 2 stars: 12 reviews (6%) - 1 star: 10 reviews (5%) ### Most mentioned pros - Ease in looking up training classes, ordering toner and and CDK University which has tons of info on CDK reports and options. - Overall it is the best system in OEM world, customer service and helpline is phenomenal and handles any tasks requests quickly - Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers ### Most mentioned cons - What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. - IRS issues with payroll that CDK payroll plus provided and once we termed our agreement with them, they will not assist with legal issues that were their responsibility at the time. - For instance when you change the inversion color from the ugly gold to a different color it will not stay. ## CDK Global customer reviews Showing reviews 1-25 of 211 (page 1). ### Easy to use, lacking in support - Overall rating: 4/5 - Reviewer: Katie R. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, eLead has helped us simplify our customer management and reporting. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is easy to use and pretty simple in design and layout. You don't have to guess where things are, it is intuitive to navigate. #### Cons The biggest struggle or pain point I've had with eLead is a lack of support. I feel like this is improving, but many emails to management tend to go unnoticed, or at least not replied to. #### Vendor response Hi Katie, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. We will have someone reach out to you to ensure all business needs are being met now and in the future. Thank you! Elead Replied June 2021 --- ### Elead CRM - A Strong Choice - Overall rating: 4/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly. #### Cons Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US. #### Reasons for choosing CDK Global It was a combination of they had what we were looking for, even before the CDK acquisition, Elead was used in 7 of the top 10 dealerships in the nation, so how could you go wrong there as well as similar dealerships that were already using Elead. #### Reasons for switching to CDK Global The CDK CRM was old, antiquated and no one at the dealership really used it. We switched to Elead CRM and have been there for quite some time. After we switched, CDK actually acquired Elead to offset their systems shortcomings --- ### Great CRM tool - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! We would recommend to anyone looking for a CRM Tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Good support center Great desking tool We have multiple dealerships so the single customer base is very nice. #### Cons Set up is never very fun with any crm company. Other than that I can’t think of many cons. --- ### CDK for results - Overall rating: 5/5 - Reviewer: Cory R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My favorite program to use with Tcc. This is very useful. Use it daily to complete my daily task in hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great invoice system. The reports are very handy to go over before visiting them. Held me out a lot on identifying lost sales. #### Cons The quick function is very nice. Way to navigate around the stystem to get the result your looking for --- ### Good company but better out there - Overall rating: 4/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall company. If you have to use them, you'll be ok but in today's age, I think there are better options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used CDK for our Chevy and Nissan websites. Support was really good but the products lacked some options and since they came up with the next Gen sites, it takes longer to update them imo. #### Cons Lacking some easy software for faster editing. Also I think they use to price much higher for some of there products than others. I think they now try and get more inline. --- ### CDK-No Thank You - Overall rating: 1/5 - Reviewer: Jessica F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Uploading videos to the website is easy once I figured out the steps. #### Cons The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever. #### Vendor response Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. Replied August 2021 --- ### Have most everything but limited in innovation - Overall rating: 3/5 - Reviewer: Halston S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it does the job just not as well as I'd always like #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Can be a one stop shop when it comes to everything you might need for dealer software and hardware. #### Cons They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Shane W. - Verified reviewer: Yes - Industry: Automotive - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. East to multi task and has great report generator. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another. #### Cons The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge. --- ### Great CRM - Overall rating: 5/5 - Reviewer: Dillon F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back. #### Cons I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault. #### Vendor response Thank you so much for taking the time to review ELEAD CRM, Dillon. We are very happy to hear that you had a wonderful experience with us and found the tools and resources available valuable and useful. We'd love to have you back. Let us know how we can help you make that happen. Replied February 2019 --- ### CDK Global is great for automotive contracting - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient. #### Cons The only feature I would like to see improvement on would be the self-help listing of the shortcut codes. --- ### Cdk drive a full dealership solution - Overall rating: 5/5 - Reviewer: Carl W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 30 plus years I have seen this product develop and just keep getting better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and customizable options make this the obvious choice #### Cons Service documents must be printed in order to archive. Would be great to save paper and print right to archive. #### Reasons for switching to CDK Global Cost and performance #### Vendor response Thank you so much for taking the time to review CDK Drive! Glad to hear overall your dealership is happy, but please know if you need support you can reach out to 866.668.5394 Replied June 2023 --- ### Frisco CDJR - Internet Manager Elead Review - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being newer to the Auto Industry 2 years ago, and realizing how critical Eleads is for every level, whether sales, desking, inventory management, service, prospect searching, and navigation in general has been great. Elead support team from agents to Performance Managers have been immensely helpful in assisting with questions, and resolutions with fast responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having briefly used other CRM software in the past, Eleads has been the easiest to navigate, most detailed, and provides an excellent training program to go over sections of Eleads at your own pace if needed. All feedback from Desk Management and myself have been positive. Reports of all kinds are provided and are something used daily to track performance in a multitude of categories. #### Cons No dislikes or least liked per se. Any suggestions received have been noted on previous page. #### Vendor response Hi Sarah, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead Replied June 2021 --- ### Better than What We Had, But Still a Ways To Go - Overall rating: 4/5 - Reviewer: Erick K. - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros features, click to call integration #### Cons Reporting should break down lead sub-sources #### Vendor response Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. Replied February 2017 --- ### eLead is a essential tool for our dealer - Overall rating: 5/5 - Reviewer: Gleber M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered ELead is an essential tool for our dealership. I've worked with many other CRM's for dealers and eLead definitely deliveries what most dealerships need as a CRM tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want #### Cons Integration with inventory cost sometimes isn't the best #### Reasons for switching to CDK Global DealerSocket is an incomplete CRM system #### Vendor response Thank you so much for taking the time to review CDK Elead CRM! We're happy to hear overall your dealership is satisfied. Please know you can reach out at any time for support at 866.668.5394 Replied June 2023 --- ### Overall Opinion of Elead - Overall rating: 3/5 - Reviewer: Judy M. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered So far after over 2 years I have not found it beneficial at all. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I find the software easy to use, but when it comes to adapting to our Business it is not user friendly. When there is an issue the Representative is very quick getting back to us but finding or resolving an issues is nonexistent. #### Cons It not being user friendly to adapt to our business. #### Vendor response Hi Judy, We apologize that your experience with Elead has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Elead Replied June 2021 --- ### Great CRM but has its fair share of glitches - Overall rating: 3/5 - Reviewer: Nick B. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great Basic CRM. Email Marketing and OEM Manifest list uploads are difficult and could use some attention. Mobile App needs a major overhaul. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly and easy to use. Support is easy to get a hold of. #### Cons Mobile app freezes all the time. Emails have been duplicating email signatures for months. #### Reasons for choosing CDK Global Lower price overall #### Reasons for switching to CDK Global Needed something better #### Vendor response Hi Nick, Thank you for taking the time to provide feedback with your experience with Elead, and suggestions on what can be improved. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead Replied June 2021 --- ### Elead - Overall rating: 4/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use to contact customers. All in one solution. Able to market customers out of the CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and train. Have a designated support team to assist you. #### Cons Really could use custom reporting and easier ways to make simple updates to workflows #### Vendor response Hi Shannon, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always our support team is available if any questions or concerns arise in the future. Thank you! Elead Replied January 2022 --- ### Best CRM in the industry - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company, great people, best CRM in the industry. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It functions as you'd expect and it's highly customizable. #### Cons There are a lot of antiquated functions that accomplish the same goal which makes limiting user access a pain to manage because there are so many loopholes to dodge accountability. It needs more active-management capabilities instead of relying on manual reports i.e., pop-ups for Manager to Review approvals. #### Vendor response Thank you so much for taking the time to review ELEAD CRM. It is definitely appreciated and helps us continue to improve our services and support provided. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with. Replied December 2018 --- ### Elead review - Overall rating: 5/5 - Reviewer: Angela M. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list. #### Cons I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in. #### Vendor response Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. Replied February 2017 --- ### Decent CRM but perfect - Overall rating: 4/5 - Reviewer: Stan C. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is an easy interface to input and manage customer database. #### Cons Customer data entered into CRM does not always transfer across multiple forms within the CRM. It becomes frustrating while working a deal when information is not consistent and stops work flow. Constantly having to ask IT support to fix issue and it is never resolved. #### Vendor response Hi Stan, We apologize that your experience with Elead has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Elead Replied June 2021 --- ### Have been using CDK for many years for Maintience & Repair set opp DMS system. - Overall rating: 5/5 - Reviewer: Ronald C. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have always liked the way CDK has made the DMS programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations. #### Cons I think this system could be improved by having the ability to communicate with & Be programed with patches to adapt with all other outside systems. Every company will have separate systems needed for what type of service / repairs they do. Each will always require some type of outside applications for that company to function efficiently. Is it possible to Make A DMS system so All Info could be shared across to and back from any of The other system types used? I believe that would be a great benifit. --- ### Dated but still better than reynolds - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered coming from Reynolds and Reynolds I found cdk to be much easier to use and easier to train on. most functions can be learned within a week and remembered easily. the ability to do 1 task multiple ways has been both good and bad as sometimes one way is pref and easier but not loved by others which can cause some disruption. the platform works pretty well with other software like wi advisor and standalone kiosk so integration of other software appears to be easy which is helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros multiple functions, easy to use platform, ease of data entry, doesn't require a pw change every 15mins. #### Cons sometimes less is more and this platform can sometimes have issues were there are more than 1 way to do something or one option or data ref is almost identical to another and you have to go back and fourth and switch out and sometimes you don't realize it until you've gone too far so you have to start over. when issues arise cdk support can be long and drawn out with long wait times to speak to someone. --- ### CDK has multiple functions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use CDK all day every day. If you need a better setup to integrate all of our business areas into one that will communicate and become more user friendly, I am sure that CDK will be able to make it work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CDK is a VERY LARGE platform. It can do just about anything in any area of a business from inventory to finance. #### Cons It is too big with too many divisions and sometimes can work together in its own system. If it crashes, we are out of luck and can't function because soo many functions are tied together. --- ### Would not use if there was a choice - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros CDK is mandated by a parent company so there is not much choice when it comes to alternatives. #### Cons Bloated, cumbersome, limited these are the words that come to mind for CDK. Every element has room for improvement. #### Vendor response Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. Replied August 2021 --- ### maybe all CRMs are like this - Overall rating: 3/5 - Reviewer: Mitchell W. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very , incredibly neutral. VinSolutions had its own issues, but it was easier to use and access. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros easy integration in the sense that had to pull lots of files from prior system, but it was easy I guess. Took some time, though. It has lots of features, sure, and they had a trainer in the store for a week to go over things #### Cons Has bugs, and many many many things are WAY too complicated for its own good. Too many menus to click through and screens. Searching sold customers vs prospects requires different screens. Inventory search vs leads on a specific vehicle vs looking up a sold vehicle all require different screens and methods. Refining search results is too complex unnecessarily. our service department was supposed to use eLead but switched off it due to issues . #### Vendor response Hello Mitchell, Thank you for taking the time to provide your feedback. We apologize for the challenges you've had while using our CRM platform. We would like to know what types of bugs you experienced and how to make the platform more streamlined moving forward. Please let us know the best way to reach you to learn more about your experience. Thank you! Elead Replied April 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/cdk-drive-profile/reviews/?page=2) --- CDK Global Reviews, Pros and Cons - 2026 Software Advice