--- title: "CDK Global Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CDK Global. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CDK Global is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/cdk-drive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [CDK Global](https://www.softwareadvice.com/crm/cdk-drive-profile/) / CDK Global Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/cdk-drive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/cdk-drive-profile/alternatives/) # CDK Global User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 212 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 105 reviews (50%) - 4 stars: 56 reviews (26%) - 3 stars: 29 reviews (14%) - 2 stars: 12 reviews (6%) - 1 star: 10 reviews (5%) ### Most mentioned pros - Ease in looking up training classes, ordering toner and and CDK University which has tons of info on CDK reports and options. - Overall it is the best system in OEM world, customer service and helpline is phenomenal and handles any tasks requests quickly - Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers ### Most mentioned cons - What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. - IRS issues with payroll that CDK payroll plus provided and once we termed our agreement with them, they will not assist with legal issues that were their responsibility at the time. - For instance when you change the inversion color from the ugly gold to a different color it will not stay. ## CDK Global customer reviews Showing reviews 1-25 of 212 (page 1). ### Easy to use, lacking in support - Overall rating: 4/5 - Reviewer: Katie R. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, eLead has helped us simplify our customer management and reporting. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is easy to use and pretty simple in design and layout. You don't have to guess where things are, it is intuitive to navigate. #### Cons The biggest struggle or pain point I've had with eLead is a lack of support. I feel like this is improving, but many emails to management tend to go unnoticed, or at least not replied to. #### Vendor response Hi Katie, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. We will have someone reach out to you to ensure all business needs are being met now and in the future. Thank you! Elead Replied June 2021 --- ### Powersports is thriving! - Overall rating: 5/5 - Reviewer: Brittany K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc. #### Cons The software interface looks very old school, early 2000's AOL style. #### Reasons for switching to CDK Global Dealertrack was not the best CRM for our powersports department. --- ### Great CRM tool - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! We would recommend to anyone looking for a CRM Tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Good support center Great desking tool We have multiple dealerships so the single customer base is very nice. #### Cons Set up is never very fun with any crm company. Other than that I can’t think of many cons. --- ### Elead CRM - A Strong Choice - Overall rating: 4/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly. #### Cons Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US. #### Reasons for choosing CDK Global It was a combination of they had what we were looking for, even before the CDK acquisition, Elead was used in 7 of the top 10 dealerships in the nation, so how could you go wrong there as well as similar dealerships that were already using Elead. #### Reasons for switching to CDK Global The CDK CRM was old, antiquated and no one at the dealership really used it. We switched to Elead CRM and have been there for quite some time. After we switched, CDK actually acquired Elead to offset their systems shortcomings --- ### Good company but better out there - Overall rating: 4/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall company. If you have to use them, you'll be ok but in today's age, I think there are better options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used CDK for our Chevy and Nissan websites. Support was really good but the products lacked some options and since they came up with the next Gen sites, it takes longer to update them imo. #### Cons Lacking some easy software for faster editing. Also I think they use to price much higher for some of there products than others. I think they now try and get more inline. --- ### CDK-No Thank You - Overall rating: 1/5 - Reviewer: Jessica F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Uploading videos to the website is easy once I figured out the steps. #### Cons The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever. #### Vendor response Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. Replied August 2021 --- ### Have most everything but limited in innovation - Overall rating: 3/5 - Reviewer: Halston S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it does the job just not as well as I'd always like #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Can be a one stop shop when it comes to everything you might need for dealer software and hardware. #### Cons They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Shane W. - Verified reviewer: Yes - Industry: Automotive - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. East to multi task and has great report generator. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another. #### Cons The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge. --- ### Great CRM - Overall rating: 5/5 - Reviewer: Dillon F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back. #### Cons I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault. #### Vendor response Thank you so much for taking the time to review ELEAD CRM, Dillon. We are very happy to hear that you had a wonderful experience with us and found the tools and resources available valuable and useful. We'd love to have you back. Let us know how we can help you make that happen. Replied February 2019 --- ### CDK Global is great for automotive contracting - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient. #### Cons The only feature I would like to see improvement on would be the self-help listing of the shortcut codes. --- ### Elead makes me feel they genuinely care about my success! - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but [SENSITIVE CONTENT HIDDEN], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows? #### Cons I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info. #### Vendor response Hi Daniel, Thank you for providing feedback with your experience with Elead. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need. Thank you! Replied March 2021 --- ### Elead Review - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Based on my original introduction to the system I expected a lot more from Eleads as a CRM. To say I am disappointment is an understatement! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I feel most dealerships use Eleads as it can integrate with other systems fairly easily compared to other CRM's. #### Cons 1) Reports are slow to load. It would be nice if stats were automatically updated and visible on the main dashboard. 2. As a salesperson I rely on having the ability to narrow down a search based on specific criteria and generate a list of clients I can call based on available inventory eg, we receive a MODEL XYZ and I should be able to to search all clients that have an interest in Model XYZ. I feel the search capabilities for a salesperson to maximize their database and prospecting are not satisfactory. 3) The system is extremely slow . I have run Eleads on a high speed FIOS connection and it is still slow so it is not the speed of my internet connection as Eleads will tell you when you complain about speed. #### Reasons for switching to CDK Global It was a decision by Management #### Vendor response Hello, Thanks for taking the time to review Elead, and appreciate the feedback of improvements. Thanks! Elead Replied August 2022 --- ### Better than What We Had, But Still a Ways To Go - Overall rating: 4/5 - Reviewer: Erick K. - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros features, click to call integration #### Cons Reporting should break down lead sub-sources #### Vendor response Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. Replied February 2017 --- ### eLead is a essential tool for our dealer - Overall rating: 5/5 - Reviewer: Gleber M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered ELead is an essential tool for our dealership. I've worked with many other CRM's for dealers and eLead definitely deliveries what most dealerships need as a CRM tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want #### Cons Integration with inventory cost sometimes isn't the best #### Reasons for switching to CDK Global DealerSocket is an incomplete CRM system #### Vendor response Thank you so much for taking the time to review CDK Elead CRM! We're happy to hear overall your dealership is satisfied. Please know you can reach out at any time for support at 866.668.5394 Replied June 2023 --- ### Very Simple and Easy to Use - Overall rating: 4/5 - Reviewer: Emily C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Simple commands, will kick back any errors, as long as everything is correctly entered you shouldn’t have many problems #### Cons Always needing to have caps lock on. If you write in lowercase it’ll kick the prompt back. Will print multiple copies even if you only need the customer copy which wastes paper. #### Vendor response Hi Emily, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global Replied December 2021 --- ### Long time eLead User - Overall rating: 4/5 - Reviewer: Ryan P. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have been on eLead for almost 10 years now, so we are happy with the relationship over this term. I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues. I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support. I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...) My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Overall, I am happy with eLead and would recommend them at this time to other dealers I know. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. #### Cons The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed. #### Vendor response Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you. Replied February 2017 --- ### eLead One - Overall rating: 5/5 - Reviewer: Lyle H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge. The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem. #### Cons Occasional failures and again solved sometimes by clearing cookies/cache. #### Reasons for choosing CDK Global Ease of use, implementation was more customer focused. #### Vendor response Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back. If there is anything we can do for you or your team, don't hesitate to let us know. Replied June 2019 --- ### Good luck if you need support - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great. #### Cons Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle... #### Vendor response Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at 877-859-0195 or support@eleadcrm.com Replied August 2021 --- ### CDK Global - Overall rating: 3/5 - Reviewer: Trisha B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using CDK Global makes my job so much easier and saves time trying to find information when its needed. Any information I need to know is all stored in one place. Information about each vehicle such as the year, make, model, vin, color, warranty start date, etc. It keeps multiple employees organized and updated on current availability/sold inventory. Also keeps information on the sale of each vehicle such as the customer who purchased it, their contact information and so much more. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros CDK keeps track of all new and used inventory. Keeps keep everyone who works for the company aware of what inventory we have and the status of it such as if its available, sold or delivered. #### Cons The only thing that I would say is a con is some times it glitches and vehicles are duplicated which may be more of a user error. Also once in a while it will say that a new vehicle could not be entered because it already exists when it doesn't. Small cons though for such a useful software. #### Vendor response Hi Trisha, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global Replied July 2021 --- ### A Robust System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read. Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system. #### Cons The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome! --- ### I would recommend Eleads over DealerSocket or VinSolutions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I have used many automotive CRMS and like Eleads the best. It is easy to use, has good reporting and I find that their support is better then others. #### Cons They do have some less integrations then other suites of services but do take feeds and import/export data well. #### Vendor response Thank you so much for taking the time to review ELEAD CRM. We are very happy to hear that you prefer us over other options currently available. Don't forget, we do offer resources and training opportunities if you or your team would like to navigate the reporting options more efficiently and you can always request to speak with your dedicated account rep more frequently. Replied February 2019 --- ### Work in Progress - Overall rating: 3/5 - Reviewer: Brent W. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although I am not privy to the actual cost for this service, I can only provide the info of what we experience and what we deal with. Although nothing is perfect, everything has areas for improvement. At times, I feel that there are gremlins in the system as the workflow and some settings seem to change all by itself when assigning the appropriate personnel or task. When it does not assign it right, customer service is always ready to look at the issue and figure out what went wrong. I believe it would be beneficial for ELEAD to offer some kind of training meeting to attend to fully watch or learn about the system. There does seem to be a ton of unnecessary reports....and there has been a couple of times some reports don't produce the right number when looking at another similar report. After talking with customer service representative, he was able to produce some recommended reports to use in the meantime. Also, it would really be beneficial with the texting feature for that to count as a form of contact with the customer. I know that there is a report that shows the number of texts sent but that does not transmit to Subaru. Customer service representative can work through the issues that we have! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For me, it is pretty simple to use...... #### Cons Hard to say as I was not the one who originally set up the workflows......I am always having to fix something once it happens. #### Vendor response Hi Brent. Thank you for taking the time to share your feedback with us. We are working to streamline the reports that are available and we¿ve got some great graphic changes in the works. We¿ll share the feedback about texting with our product team. As always, if there is anything we can do to support you, please don¿t hesitate to reach out. Replied February 2017 --- ### Old system needs updates - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It can work for making POs and other accounting managements #### Cons Outdated system and not easy to use. It also is buggy on computer and if you hit one wrong key it can make a bigger task than originally #### Vendor response We're sorry to hear about your troubles using our systems. CDK Global has invested $500M in recent years to update our technology and workflows to meet the high expectations of our customers and we continue to invest in these areas to make it easier to do business every day. Please reach out to our customer support team for assistance at https://www.cdkglobal.com/support-service-connect-top-level-support or call 866.668.5394 Replied November 2022 --- ### Industry Fit - Overall rating: 4/5 - Reviewer: George K. - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We couldn't handle a dealership with daily activities this large without a program like CDK/PFW. When we last upgraded the software and added additional branches we compared to the industry competitor in our brand, and this was over less expensive over the coming 5 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The CDK/PFW software is rather good for the Agricultural/Turf dealer. We're using it SAS and uptime is usually pretty good. They have spent time integrating to our OEM manufacturer. That helps. There are many module/features that help monitor and run the dealership, and there are others that while they exist we are not taking advantage of. #### Cons Their support staff seldom have worked in a dealership and don't understand that day to day frustrations and time constraints we work with. While they are upgrading the software they have chosen to upgrade the user interface screens and our people in all locations don't like the new interface. The functionality is still there, but just not as easy to get to things we're used to, and that takes up more time. --- ### Helpful Performance Managers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Once you are trained, it is easy to navigate. If we ever need help, our performance manager is available and will go beyond what we asked for. #### Cons Some reports are not accurate if you've been using it for a while. There are recommended ones marked but it can sometimes be confusing. It would be good to clean out the ones we should not use. #### Vendor response Thank you for taking the time to provide your feedback. We are pleased that you have a good relationship with your performance manager. Our support staff are always available to assist with anything you need. Replied September 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/cdk-drive-profile/reviews/?page=2) --- CDK Global Reviews, Pros and Cons - 2026 Software Advice