About Centra Hub CRM

Centra Hub CRM is a solution designed to help businesses of any size streamline sales, customer service, and marketing processes. It can be hosted on the cloud or installed on-premise. With live dashboards, custom reporting, and automation tools, Centra Hub CRM can enable teams to act on business growth initiatives. The platform automatically tracks interactions with leads, prospects, and existing customers.

Sales teams can access CRM tools and a visual sales pipeline directly on Centra Hub's platform. Using the platform, reps can create deals and track progress by using drag-and-drop features. Reps can access nurturing tools to contact customers via email, phone, or text message. Centra Hub CRM also includes marketing automation features. Team...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Centra Hub CRM

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(1)

1

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

September 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Best Value for your CRM

Campaign Management and Analytics are key to our business. We have many high volume and low margin deals and it is hard to keep track of them at the cost point feasible to us.

Pros

Ease of use Price / Value Custom support Personalization

Cons

Integration with backend systems that we have e.g. Coda

Response from Centra Hub CRM

Replied November 2019

We are glad that you liked the product and its really helping your business. We are working on the integrations and will soon have one for Coda. Please keep reading our blog and follow our product updates on the centrahubcrm.com website.

November 2019

Ratheesh from Full Circle Co LLC

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Centra Facilities Management Software Review

Pros

We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects. We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs. Implementing CAFM enhanced our efficiencies and assured our customers of on-time service. The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications. Customer retention went up owing to enhanced customer experiences. Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables. We adopted the Centra CAFM system and have completely digitally transformed our operations. Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system. Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and bearing necessary skill sets. The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders. Invoicing is automatically generated within the system and follow ups for payments are automated too.

Cons

Software has no cons as of now. It meets all our requirements.

Response from Centra Hub CRM

Replied November 2019

We are really happy that Centra Hub Facilities management software is helping you manage all your maintenance contracts and staff. Looking forward to innovating new features to make your business run faster than your competition.

October 2019

Syeda from RIT Dubai

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

October 2019

Good product with business coverage

Pros

Includes many business aspects, Graphs,dashboards is really nice.

Cons

If properly maintained ,can meet all the requirements of customers. reports area should improvise and more automation .

Reasons for Choosing Centra Hub CRM

Heard a lot about Good technical & customer Support in UAE

Response from Centra Hub CRM

Replied November 2019

Hi Syeda, Happy to see that you liked our customer support. We will try to work on other areas and see you are totally happy and run your business like any other successful enterprise. Please reach out to our support team to help you better with any improvements you would need.

October 2019

Hani from Fixperts

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Highly customizable solution

Pros

The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels.

Cons

Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front.

October 2019

Vidyadhar from Mr.Kitchen

Company Size: 51-200 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2019

Its good , But implantation takes longer time

We are handling our franchise business and estmation processes through this CRM , its basically for presales activities .So its good

Pros

flexible as per process requirements ,easy to use .

Cons

We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save '

Response from Centra Hub CRM

Replied November 2019

Hi Vidyadhar, Thanks for your review and suggestion on the sales order creation and calculation process. We will definitely work on it and let you know with the update once it is live.