Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Centra -crm is very best software this software is user friendly and most important is report is osam"
"flexible as per process requirements ,easy to use ."
"Ease of use Price / Value Custom support Personalization"
Cons
"Implementation and report create crm operate is very easy"
"They are no Cons as of now, if any faced also the services provided is good."
"PMS module should have some sort of data the demo part"
Centra Hub CRM Reviews
Filter by:
September 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Best Value for your CRM
Campaign Management and Analytics are key to our business. We have many high volume and low margin deals and it is hard to keep track of them at the cost point feasible to us.
Pros
Ease of use Price / Value Custom support Personalization
Cons
Integration with backend systems that we have e.g. Coda

Response from Centra Hub CRM
Replied November 2019
We are glad that you liked the product and its really helping your business. We are working on the integrations and will soon have one for Coda. Please keep reading our blog and follow our product updates on the centrahubcrm.com website.
November 2019
Ratheesh from Full Circle Co LLC
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Centra Facilities Management Software Review
Pros
We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects. We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs. Implementing CAFM enhanced our efficiencies and assured our customers of on-time service. The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications. Customer retention went up owing to enhanced customer experiences. Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables. We adopted the Centra CAFM system and have completely digitally transformed our operations. Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system. Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and bearing necessary skill sets. The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders. Invoicing is automatically generated within the system and follow ups for payments are automated too.
Cons
Software has no cons as of now. It meets all our requirements.

Response from Centra Hub CRM
Replied November 2019
We are really happy that Centra Hub Facilities management software is helping you manage all your maintenance contracts and staff. Looking forward to innovating new features to make your business run faster than your competition.
October 2019
Syeda from RIT Dubai
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
5.0
Functionality
4.0
October 2019
Good product with business coverage
Pros
Includes many business aspects, Graphs,dashboards is really nice.
Cons
If properly maintained ,can meet all the requirements of customers. reports area should improvise and more automation .
Reasons for Choosing Centra Hub CRM
Heard a lot about Good technical & customer Support in UAE

Response from Centra Hub CRM
Replied November 2019
Hi Syeda, Happy to see that you liked our customer support. We will try to work on other areas and see you are totally happy and run your business like any other successful enterprise. Please reach out to our support team to help you better with any improvements you would need.
October 2019
Hani from Fixperts
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2019
Highly customizable solution
Pros
The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels.
Cons
Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front.
September 2020
Zainul from Colorjet India Limited
Company Size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
September 2020
Centra Hub for Sales Process
Yes, its good except about the least like I explained above. we are planning to use it for our other sales medium also.
Pros
Ease of user, flexibility to provide in depth rights to mould the system as per needs i.e. customization. Admin rights are second things which is so much empowered and very much capable to tackle day to day future requirement.
Cons
Dashboard which needs to be improved significantly. Actually, talking about Dashboard i am totally disappointed as compare to CentraHub overall features. Like there are many other chart option to depicts our analysis which we used to do in Ms Excel, Tableu etc but not available in Centra Hub. In fact Tableau is other thing if we want to have some option related to charting option which are available in Ms Excel but in this software. E.g nowa a days there are 2 parameters one can simply show the Pipline. 1. Value 2. Count (No. of opportunities). In Centra Hub if we take both Value and Quantity option then value bar is ok since it is in lakhs but if total no. of opportunities are 4 only then bar chart for 4 opportunity as quantity is not showing because both value and quantity are depended on same axis whereas in excel we can set two axis, one for value and another for quantity.
October 2019
Vidyadhar from Mr.Kitchen
Company Size: 51-200 employees
Industry: Furniture
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
October 2019
Its good , But implantation takes longer time
We are handling our franchise business and estmation processes through this CRM , its basically for presales activities .So its good
Pros
flexible as per process requirements ,easy to use .
Cons
We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save '

Response from Centra Hub CRM
Replied November 2019
Hi Vidyadhar, Thanks for your review and suggestion on the sales order creation and calculation process. We will definitely work on it and let you know with the update once it is live.
November 2019
Nitin from Kiman Engineering Industry
Company Size: 51-200 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
CRM SOFTWARE
9 years
Pros
Centra -crm is very best software this software is user friendly and most important is report is osam
Cons
Implementation and report create crm operate is very easy
Reasons for Choosing Centra Hub CRM
No

Response from Centra Hub CRM
Replied November 2019
Happy to see a five-star review from a 2+-year-old client. This shows how our software is helping you run your business smoothly. Also, our support systems are always on the top to see you are a happy customer whenever there is a need.
November 2019
Fazil from Amusement Services International LLC
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2019
About CRM
Pros
I found its implementation cost and after sales support is comparatively better than other software.
Cons
Most of the users are complain about its ease of use.

Response from Centra Hub CRM
Replied November 2019
Hi Fazil, Thanks for your wonderful review and see that there is difficulty in using the system. We are working on a new interface to make things more smooth than before. As we are a very robust product with multiple customizations, sometimes it gets difficult for a new user to understand the functionalities. However, using it over a period of time can make everything look like a cakewalk. Keep growing with Centra Hub!
September 2020
Karan from Security Engineers
Company Size: 51-200 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
“Best Value for your Centra Hub CRM”
Good experience
Pros
The features seems to be good and easy to use and understandable. overall it is a good product.
Cons
They are no Cons as of now, if any faced also the services provided is good.
November 2019
RAJESH from biostadt india ltd.
Company Size: 501-1,000 employees
Industry: Chemicals
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2019
GOOD USER FRIENDLY
not so sure at this stage
Pros
seems to be user friendly and the customization part which the administrator can do.
Cons
PMS module should have some sort of data the demo part
Reasons for Choosing Centra Hub CRM
not yet selected

Response from Centra Hub CRM
Replied November 2019
Hi Rajesh, We are glad you used our product and really enjoyed using it for your business. We have more features and functionalities in our professional and enterprise versions. Also, we see that you want the PMS module demo, I will ask one of our product managers to reach out to you to help you with the PMS system. Please share your contact details over a mail to info@centrahub.com.
November 2019
subash from welsoftech technologies
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
CRM is very useful
Pros
more features available in Centra Hub CRM
Cons
user friendly and easy to access the CRM

Response from Centra Hub CRM
Replied November 2019
Hi Subash, Glad you liked our product and happy using if for more than 2 years. This shows how strong customer relationship is nurtured at Centra Hub. :)
September 2019
Vinod from Mohan Exim India Pvt Ltd
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Advantages/Ease of use
Pros
Easy to understand and user friendly and easy to adopt
Cons
Customer Base of the Software is less,Very few know about this brand
Reasons for Choosing Centra Hub CRM
COST,USER FRIENDLY & SUPPORT
August 2019
Raghav from Total IT Global
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2019
Rubbish
This software was being sold to us by Focus SoftNet. It took them 9 months to install this software that too on our server, when their couldn't handle 5 user logins. After nine months the software was full of bugs and i felt like i was transported to 1980 with the level of user interface it has. We shut it down in less than a month of usage. There is nothing to like about this.
Pros
All the marketing material that misleads you!!!
Cons
The sales and implementation team!!! They have no professional approach to addressing any issue the customer raise.

Response from Centra Hub CRM
Replied November 2019
Hi Raghu, We are extremely disappointed to see this review and we are sure that someone has not met your expectations although the software and the tool allow immense flexibility when customization to fulfill most of our client needs. We will appreciate if you can share your contact details and we would wish to connect with you.