What are CentraHub CRM users saying about the software?

Best Value for your CRM

Campaign Management and Analytics are key to our business. We have many high volume and low margin deals and it is hard to keep track of them at the cost point feasible to us.

Pros

Ease of use Price / Value Custom support Personalization

Cons

Integration with backend systems that we have e.g. Coda

Perfect Solution for Real Estate & Construction Companies

Very Good, I can say.

Pros

They have specific solution for Real estate with a view of Graphical interface of Inventory Sold, booked and reserved along with great suite of Project Management tool that gets our day to day activities smoother all in control alerting the respective departments via proper notifications update and approvals that are required at all levels. CentraHub has a great Solution and have great team to work with. Special mention for [SENSITIVE CONTENT] who is instrumental in closing our Deal and also helped us in a successful implementation and API Training. CentraHub has Restful API's which is very easy to operate and connect with Third party applications that helped us to connect with our ERP and many other tools that we use for our internal purpose.

Cons

User Interface need to be improved Default Integration Plugins with Property portals are very limited Workflow Graphical Interface View is a must for the kind of software that handles all complexities

DARTed with Centrahub

Customisation calls are a little tedious and After sales service response is quick but quality of resolution from some team members is low.

Pros

Ease of turning reports into Snapshots/Dashboards. Visual appeal of the Dashboards that helps gain insight in an interesting manner!

Cons

Links between one Module to another and the transition feels cumbersome

FOCUS - 9 Software Review

After the Implementation Team's work is done, there is hardly any customer support on the Additional Customization and Fundamental Changes required to the software, which is realized during the constant use and analysis done

Pros

It is very easy to use and inexpensive for a Small and Medium Sector Companies

Cons

Were Promised features of Focus-9 but we are not able to still using the features of Focus-8 only

A Perfect Starter

Overall it has been a very good experience, the sales process has improved a lot

Pros

The best thing about the CRM is that it was very easy to use and most of the features are customizable.

Cons

Marketing Emails & Social netwrok integration needs to be improved

Good product with business coverage

Pros

Includes many business aspects, Graphs,dashboards is really nice.

Cons

If properly maintained ,can meet all the requirements of customers. reports area should improvise and more automation .

Centra Facilities Management Software Review

Pros

We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects. We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs. Implementing CAFM enhanced our efficiencies and assured our customers of on-time service. The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications. Customer retention went up owing to enhanced customer experiences. Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables. We adopted the Centra CAFM system and have completely digitally transformed our operations. Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system. Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and bearing necessary skill sets. The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders. Invoicing is automatically generated within the system and follow ups for payments are automated too.

Cons

Software has no cons as of now. It meets all our requirements.

Centra Hub for Sales Process

Yes, its good except about the least like I explained above. we are planning to use it for our other sales medium also.

Pros

Ease of user, flexibility to provide in depth rights to mould the system as per needs i.e. customization. Admin rights are second things which is so much empowered and very much capable to tackle day to day future requirement.

Cons

Dashboard which needs to be improved significantly. Actually, talking about Dashboard i am totally disappointed as compare to CentraHub overall features. Like there are many other chart option to depicts our analysis which we used to do in Ms Excel, Tableu etc but not available in Centra Hub. In fact Tableau is other thing if we want to have some option related to charting option which are available in Ms Excel but in this software. E.g nowa a days there are 2 parameters one can simply show the Pipline. 1. Value 2. Count (No. of opportunities). In Centra Hub if we take both Value and Quantity option then value bar is ok since it is in lakhs but if total no. of opportunities are 4 only then bar chart for 4 opportunity as quantity is not showing because both value and quantity are depended on same axis whereas in excel we can set two axis, one for value and another for quantity.

Its good , But implantation takes longer time

We are handling our franchise business and estmation processes through this CRM , its basically for presales activities .So its good

Pros

flexible as per process requirements ,easy to use .

Cons

We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save '

Pathetic Support & from Day 1

waste of my time from Day 1

Pros

no one is professionally trained, everyone is ready to drag the TAT. we have released the PO in the month of Dec-2021, the implementation team dragged the issue, till May 1st weed and that too 60% completed, whenever we used to Call [SENSITIVE CONTENT HIDDEN], the response rate is 35-40%, no proper implementation & Training give, and a lot of restrictions for customization, they commit and not produce, finally, time reached for renewal, here is the big mystery we faced, product not delivered / not fully implemented and forcing us to go with renewal, and we raised a point saying without delivery the product how can we go for renewal the license? [SENSITIVE CONTENT HIDDEN] said we are using the cloud services, you are using the application so you have to pay? HOW IS THIS POSSIBLE without proper implementation and after providing a huge time. finally, we have not received our own data, which was stored on the application. ONE OF THE WORST EXPERIENCES & I STRONGLY NOT RECOMMENDED THE TEAM. AND APPLICAITON.

Cons

No properly trained peoples, always back on Money no one follows their commitments.

Highly customizable solution

Pros

The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels.

Cons

Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front.

CRM SOFTWARE

9 years

Pros

Centra -crm is very best software this software is user friendly and most important is report is osam

Cons

Implementation and report create crm operate is very easy

About CRM

Pros

I found its implementation cost and after sales support is comparatively better than other software.

Cons

Most of the users are complain about its ease of use.

CRM is very useful

Pros

more features available in Centra Hub CRM

Cons

user friendly and easy to access the CRM

Good CRM, Customizable to great extent.

It is good, dynamic changes of system are good. Building system requirement phase is very crucial. At times support is delayed, you have to be on top of them for the same.

Pros

Good system, good data management, reporting system

Cons

dashboard, complex in adjusting certain requirements, and assignment of data to hierarchy. Regular system outage on certain days, support delays over small issues.

Wf

Pros

Work flow and flexibility of editing and adding new fields

Cons

Nothing not at all everything i use is very good

“Best Value for your Centra Hub CRM”

Good experience

Pros

The features seems to be good and easy to use and understandable. overall it is a good product.

Cons

They are no Cons as of now, if any faced also the services provided is good.

Advantages/Ease of use

Pros

Easy to understand and user friendly and easy to adopt

Cons

Customer Base of the Software is less,Very few know about this brand

Rubbish

This software was being sold to us by Focus SoftNet. It took them 9 months to install this software that too on our server, when their couldn't handle 5 user logins. After nine months the software was full of bugs and i felt like i was transported to 1980 with the level of user interface it has. We shut it down in less than a month of usage. There is nothing to like about this.

Pros

All the marketing material that misleads you!!!

Cons

The sales and implementation team!!! They have no professional approach to addressing any issue the customer raise.

GOOD USER FRIENDLY

not so sure at this stage

Pros

seems to be user friendly and the customization part which the administrator can do.

Cons

PMS module should have some sort of data the demo part

Pathetic - Could never finish the SET UP

absolutely pathetic - seems a company with dubai base and a global company else woudl think its some fraud company

Pros

ZERO _ ZLITCH took advance but dint even complete setup

Cons

absulutely rubbish promised the moon - took advance and delivered NOTHING now chasing for refund which will never happen and will have to take legal action