





CARES Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About CenturionCARES
CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording, outbound notification, workforce management and interactive voice response (IVR) features.
Each feature can be purchased separately and integrates into existing PBX system. Modules can be added as a business grows. Their algorithm is able to route calls to employees specializing in the appropriate skill. Quality Assurance teams have access to recording and reporting information in real-time.
The solution also comes with a supporting CRM solution where users are able to track all client interactions. This informa...
CARES Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Share your thoughts with other users. Write a review
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