ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services.
ChangeGear complies to ITIL standards and offers components for managing incidents, problems, changes and configurations. IT management processes are automated through this solution, so businesses can monitor their IT infrastructure, eliminate system downtime, track operational cost, ensure regulatory compliance, and ensure IT service delivery complying to the ITIL standard. Through a self-service portal, employees can submit incidents and track their progress. The solution allows users to customize settings like views, advanced automation, templates and visual workflows.
Using this solution, various automation rules including VIP ticket handling, ticket routing and SLA management and escalations can all be adjusted depending on new business rules or for balancing workloads. ChangeGear seamlessly integrates with email accounts, Active Directory and other third-party applications.
It is available on a monthly subscription basis that includes support via email.
4.0 / 5 starsWrite a review
Showing 1 - 20 of 25 reviews
Start your review ofWrite a review
Number of employees: 1,001-5,000 employees
Change gear, although wasn't the prettiest, was essential to what our company required. Easy to use, appealing interface, fast. ChangeGear was loved by all because of it's functionality. I would say it was my favourite service management application.
Great functionality and ease of use.
Simple to learn, simple to master
Perfect for our environment
Reminders for outstanding tickets
Could be confusing for new users.
Not the best support
Is from Centennial
Value for money
I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.
Not so sure about the ability to customize, if you have a need for it should look into it, nothing else that was a con in my opinion.