# ChannelReply Software Reviews, Demo & Pricing - 2026 > Review of ChannelReply Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/channelreply-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ChannelReply Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/channelreply-profile/alternatives/) # ChannelReply 2026: Benefits, Features & Pricing Wondering if ChannelReply is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ChannelReply 4.9 [(18)](https://www.softwareadvice.com/crm/channelreply-profile/#reviews) Pricing Starting at $39.00 per month ### About ChannelReply ChannelReply is a cloud-based help desk solution that helps small to large businesses manage customer service via triggers, canned responses, feedback requests and more. ChannelReply connects all of your eCommerce stores to a single helpdesk so that your customer support team can view order data and answer questions on one simple screen. Increase visibility on your customer support tickets and save countless hours by creating automated replies, business rules, and custom-built filters. Be customer-obsessed and create net promoters. Get started by simply integrating all of your stores to your favorite helpdesk. Wondering if ChannelReply is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ChannelReply User Interface ## Popular ChannelReply Alternatives Main Product ChannelReply 4.9 [(18)](https://www.softwareadvice.com/crm/channelreply-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.78Value for money - 4.94Customer support - 4.78Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price ## ChannelReply Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Standard $39.00 usage based, per month No plan information available Pro $79.00 usage based, per month Plan includes: - Unlimited users. - Unlimited marketplace integrations. - Customer & order info in each message - Threaded conversations - Custom fields and tags - Custom signatures for marketplace accounts - Onboarding help - Chat and email support Enterprise $199.00 usage based, per month Plan includes: - Phone, chat, and email support. - 4000 Messages Per Month Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ChannelReply Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ChannelReply API Customer Database Customizable Fields Data Import/Export Email Management Email Templates Knowledge Base Management Prioritization Third-Party Integrations Ticket Management ## ChannelReply User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.8 Customer support 4.9 Functionality 4.8 Have you used ChannelReply and would like to share your experience with others? VR Verified Reviewer Computer Software 10000+ employees Used daily for free trial Review source Reviewed December 2022 One of the best dashboard for managing ecommerce from multiple marketplaces 5 The overall experience was smooth and quick to do. 100% recommended product. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product. Cons: So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them. Read More DZ David Z. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Reviewed April 2022 Great Product, Awesome Service 5 Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP. Cons: They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too! Reasons for choosing ChannelReply At the time it was one the only options available. Vendor Response Thank you so much for the kind words, David! We're working on adding more integrations to make ChannelReply a complete solution for businesses like yours, and there's a good chance we'll be getting started on one that you requested later this year. We'll be in touch with any updates! Replied April 2022 Read More AD Alan D. Verified reviewer Consumer Goods 2-10 employees Used daily for less than 2 years Reviewed April 2022 Streamline Customer Communications for all Critical Marketplaces 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Able to integrate with helpdesk software so that all communications from marketplaces come to one place. Cons: Pricing is a bit expensive for the lowest tier. Vendor Response Thank you so much for the kind review, Alan! Please feel welcome to reach out to us if you feel the pricing is a bit high for your business. We should be able to help reduce your costs. Replied April 2022 Read More BK Bryan K. Verified reviewer Consumer Electronics 51-200 employees Used daily for more than 2 years Reviewed February 2022 Indispensable for Ecommerce Customer Experience 5 I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price. Cons: Nothing. The software works as intended. Vendor Response Thank you so much for the awesome review, Bryan! We really appreciate it! Replied April 2022 Read More MC Mia C. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Reviewed April 2022 No complaints! 5 Overall, I've had a great experience. Easy to set up and customer service is great! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use. Cons: I think an onboarding with a customer service rep would be beneficial for new clients Vendor Response Thank you so much for the wonderful review, Mia! We also really appreciate the feedback, and we've already launched a project to make live onboarding support more accessible. Replied April 2022 Read More MW Michael W. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Reviewed February 2022 Great Software that does what it sets out to do 5 Excellent experience and no issues that I can remember in several years of using it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ChannelReply operates seamlessly in the background. I have never had an issue with it. The software is critical for our business as it sends 30-50 orders a day from eBay to our customer communications tool and allows us to interact seamlessly with our customers from a better interface than eBay provides. Cons: I would like to see more pricing tiers. Right now there is a large gap between the one we are on and the next one. Vendor Response Thank you so much for the kind review and valuable feedback, Michael! Replied April 2022 Read More BR Brad R. Verified reviewer Sporting Goods 2-10 employees Used daily for less than 2 years Reviewed January 2022 Super easy for dealing with messaging from multiple marketplaces with multiple accounts 5 Saves a bunch of time bouncing in and out of different sign ins creating a unified helpdesk across our whole business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Integration with Zendesk was super easy. We have multiple eBay accounts, an Amazon account, and other marketplace accounts and this makes it so easy to keep all the customer contacts in one place. Additional eBay features are awesome to sending offers when questions are asked and linking to the product from which the message was sent are super helpful. Cons: Additional features and functionality would be nice but it seems that it is limited by the marketplace API access or policies. Vendor Response Thank you so much for the kind review, Brad! Some often-requested features can be blocked by marketplace API limitations or policies, but please don't hesitate to reach out with anything you'd like to see. We do our best to add all the features we can! Replied April 2022 Read More AK Ali K. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Reviewed January 2022 Outstanding in helping you capture data you'd otherwise miss 5 The overall use of the tool to isolate returns tickets or other issues that customers have is great, easy, and straightforward. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ChannelReply helps round out our customer service platform in ways that you generally don't think about. Adding in critical data like purchases, returns, other tickets, that our platform doesn't natively do, is critical to the success of our business. Cons: Nothing is particularly difficult, but I'm curious to see where the tool expands and grows from here. Read More SA Sharon A. Verified reviewer Consumer Goods 11-50 employees Used daily for more than 2 years Reviewed April 2022 BatteryClerk Review for ChannelReply 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to manage because instructions are not complicated. Cons: I hope you offer more integrations for other marketplaces. Reasons for choosing ChannelReply It was recommended. Vendor Response Thank you so much for the awesome review, Sharon! Please be sure to reach out and let us know which marketplaces you'd like to see next. We're always working on adding more! Replied April 2022 Read More CH Caleb H. Verified reviewer Consumer Goods 11-50 employees Used daily for less than 6 months Reviewed April 2022 ChannelReply has streamlined our communication across all platforms! 5 It was a deciding factor for us switching from a shared google email to the Zendesk help platform because it allowed us to connect to our eBay & Amazon stores, get customer and order information and communicate within one place. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's easy to install, set up is a breeze and very customizable, it provides order information at the click of a button for eBay & Amazon and allows our agents to access everything they need in one place. Cons: I wish it would connect with our main ecommerce platform Shift4Shop so that we could pull in order and customer profile information. Vendor Response Thank you so much for the kind review, Caleb, and thanks for letting us know about Shift4Shop! We've passed the integration request to our developers for consideration, and we'll be sure to contact you right away if we start putting it together. Replied April 2022 Read More Showing 1 - 10 of 18 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **9** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **9** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare ChannelReply with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice