Using the Chaordix platform has caused us to grow substantially in all the areas of performance we are seeking, particularly engagement with our community and design of new products and strategy based on the feedback received.

The decade of continuous development really shows. The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform. Combining the power of stimulating interaction between the organization and their passionate fans provides a method of gaining insights faster and easier then the other methods we had been investigating.

Occasionally, having discovered a few bugs due to updates, I also found Chaordix staff to be quite responsive solving the problem quickly.

Customer service was above and beyond! Shoutout to [SENSITIVE CONTENT HIDDEN] for her responsiveness and helpfulness! Everyone on the Chaordix team was a pleasure to work with and I look forward to working with them in the future.

As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users. I also like how customizable the platform is. If you want to put in the work to change the look and feel of the community, Chaordix offers you the flexibility to customize it how you like, depending on your needs. A community of your target audience is incredibly valuable to a business, and Chaordix makes it easy to build one. This was my first time building a research community and it was overall an enjoyable experience.

As an admin, I wish the backend was easier to use. Sometimes completing a simple task feels overly complicated. For example, if I want to update the entry page image, I need to go into the 'security.' But if I want to update the copy, then I need to go to 'content.' If I want to update the main and footer menu, I go to 'site menus.' But if I want to update the left menu, I need to go into 'Feed.' Simple challenges like this make the platform not very learnable. I had to create a cheat sheet for myself just to remember where to complete certain tasks.

We were trying to connect better and more consistently with gen Z for our research and design purposes. Overall, we really weren't able to accomplish that. As I said in the cons section, you really need to have a strong brand with the audience you're trying to connect to for Chaordix to work well! Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.

I think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.

The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose. It really only works well for very established brands that have a clear core audience that they are already connected to.

Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise. Cannot speak highly enough of the customer service, there is quite a big time difference between where I am and those who manage Chaordix, however if I had a query to ask, I would email in the afternoon and always have reply in the morning, with helpful information.

I may be due to how my predecessor set up our platform, however some people have suggested that posting content isn't as simple as it could possibly be. It doesn't necessarily integrate with any of our current technology too, we have to simply hyperlink to it from our internal intranet. We also use the email function quite often, which is super helpful as a push notification for new content, however I believe we can only send emails from the platform and receive them.

Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.

The platform is incredibly versatile! It's origins are in innovation, but I've used it for very different projects - employee consultation, culture change, and now mental health and transition support.

There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously. Set up takes a while with IT security, privacy statements, communication plans, stakeholder engagement. This kind of technology is new for many organisations, and it can take them a while to get their heads around it.